
Lindsay Lexus of Alexandria
Alexandria, VA
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1,663 Reviews of Lindsay Lexus of Alexandria
Good sales man and good service The sales rep Steven is very professional and gave me the best discount he could on the vehicle. Steven is very serious about the business and made m The sales rep Steven is very professional and gave me the best discount he could on the vehicle. Steven is very serious about the business and made me feel safe about purchasing a car from him. So I strongly recommend new customers heading to him to get your loved vehicles. More
Still the best This was my second purchase from Kevin at Lindsay Lexus, and I must say both experiences were really nice. He asks good questions, listens carefully, This was my second purchase from Kevin at Lindsay Lexus, and I must say both experiences were really nice. He asks good questions, listens carefully, and then finds from among their large inventory, just the right car or cars to show you. His all-help, no-pressure approach to customers makes car buying enjoyable and fun. And, it's a Lexus! Joe More
Love the Professionalism and Service Alan Jones was extremely helpful and professional. I had a fantastic experience and will recommend others to AJ if they are in the market to purchase Alan Jones was extremely helpful and professional. I had a fantastic experience and will recommend others to AJ if they are in the market to purchase a vehicle. More
Life changing situation I had a great experience working with Kendorie. He acknowledged my presence when I walked through the door. I specifically told him what I was looki I had a great experience working with Kendorie. He acknowledged my presence when I walked through the door. I specifically told him what I was looking for and he shared with me what was on sale for the end of the month. He said he would work with me to close the deal and 4 hours later I was driving out the dealership in a brand new vehicle. He took the time to show me everything in regards to the car and service department. He completed the sale to the end. I would highly recommend this dealership to anyone. I look forward to an exceptional experience with the Service Department as well. I am happy to be back in the Lexus family again. More
Love the service and professional staff. Loved the experience. Claude Lutete III was exceptional. He made the experience worth me changing my mind on the Toyota to the Lexus. I will use th Loved the experience. Claude Lutete III was exceptional. He made the experience worth me changing my mind on the Toyota to the Lexus. I will use this dealer next time around. More
Excellent Experiene...5+ Stars All the WAY! I was referred over to Alexandria Lexus by a family member. They purchased 3 vehicles from Lindsay Lexus and spoke so highly of the whole experience. I was referred over to Alexandria Lexus by a family member. They purchased 3 vehicles from Lindsay Lexus and spoke so highly of the whole experience. I will start with Claude the Sales Executive. He was Outstanding! He made sure I was comfortable by offering me cold water right away because it was hot outside. I needed that. He was so accommodating. The first automobile he selected was the one I purchased. He listened to me and brought all of the features that I wanted in the perfect model ES 350. I was in heaven. The Financial Executive, Alex, was funny accommodating and knowledgeable. He took the time to explain everything in great detail and made me feel so comfortable as I moved through the transaction. He too offered me cold water or beverage and made sure I was comfortable. While at the dealership, I stopped by the General Managers office. He smiled introduced himself and complimented my Sales Executive, Claude on his socks. It was such a fun experience! I would highly recommend this dealer to anyone that wants to feel good about moving into the Lexus family. This is my first Lexus and I am sure it will not be my last. I am so grateful that I have my new car. It is perfect for me and I am so excited every time I think about driving it! Most of all, I love driving it! It is so smooth, luxurious, safe and fun! Smile. I am a very happy customer :>)! More
Above and Beyond Alan Jones (AJ) made my used car purchase nothing short of fantastic. Buying used cars is always a hassle, but he made this a very pleasurable experie Alan Jones (AJ) made my used car purchase nothing short of fantastic. Buying used cars is always a hassle, but he made this a very pleasurable experience and I walked away extremely satisfied. Before purchasing my 2005 Toyota Solara, I listed everything I wanted in my next car and AJ delivered. He was very helpful, friendly, and came up with authentic suggestions for me. I will definitely recommend him to anyone I know looking to purchase a car and be more than happy to throw business his way. Thank you Lindsay Lexus of Alexandria for the great car buying experience. More
Awesome experience in buying a car....!!! I looked at the reviews from this site on several Lexus dealerships, and decided to contact Sid. He was everything the reviews said, and then some - h I looked at the reviews from this site on several Lexus dealerships, and decided to contact Sid. He was everything the reviews said, and then some - he answered my calls promptly, and treated me like a "customer" from the first moment! He provided me a wealth of information about the gently used car I was initially looking at, but, after sitting down with him on the details about leasing, the discussion made a lot more sense, and I ended up leasing my "dream car" from him instead! Sid was courteous, very tuned to details, thoroughly reviewed all my numbers and financing, and came up with an outstanding deal for me, after his already long day, He really worked hard to make me a happy client, both with my trade, and with the new dream car. He explained everything to me in a manner that showed respect. I've bought many cars before, and it has been a tedious activity. Sid was a rock star, in my book! I highly recommend him - he's fair, and establishes a great rapport and trust from the start. I'm super happy with the car, the lease and the dealership!!! More
Couldn't Care Less about Customers The sunroof of my 2011 Lexus CT200h exploded while driving at highway speeds on an 85 degree clear day. Thankfully, no one was injured. I immediatel The sunroof of my 2011 Lexus CT200h exploded while driving at highway speeds on an 85 degree clear day. Thankfully, no one was injured. I immediately drove to the dealership where I bought the car, Lindsay Lexus, in Alexandria, VA. It took them nearly a week to tell me that they would not cover this obvious safety defect. I showed them evidence from the NHTSA website documenting this problem and they insisted that nothing was wrong with the car--that I would have to have this covered by my insurance. It seems that Toyota/Lexus simply don't care about customer safety in their vehicles. The service department at Lindsay told me that they had escalated this to the district manager in New Jersey and that after reviewing the case, they "respectfully declined to cover the damage." Interestingly, to the best of my knowledge they never took a photo of the damage and certainly no one from anywhere but the dealership saw the damage. They refused to provide me with the names of any individuals I could speak with and also refused to show me any of the communication with Lexus. The service manager did call me, but only to make certain I understood that they would not cover anything. From the very start of the conversation he made it clear that he didn't care what I thought or had to say. If you want unlimited sodas, coffee, fruit, cookies, ice cream or any of the other amenities they offer in their luxury waiting room, then go there for service. If you want competence or an advocate, find another service center. More
Poor Service I would not recommend them for service...they are not providing proper services, poorly completed services and really don't care about the customer. I would not recommend them for service...they are not providing proper services, poorly completed services and really don't care about the customer. I've been a customer their for MANY years, the service is going down and I am tired of it. More