Lindsay Volkswagen of Dulles

I had the alternator in my 2002 Passat replaced in October 2008 by Lindsay VW. The alternator failed in August of 2009 at 10,175 miles of service (the parts and labor carry a one year or 10,000 mile October 2008 by Lindsay VW. The alternator failed in August of 2009 at 10,175 miles of service (the parts and labor carry a one year or 10,000 mile warranty). Because the failure occurred more than 30 miles from Lindsay, I had the vehicle towed to another dealership when the electronics failed and the car shut down. When I discovered it was a repeat failure of the alternator, I contacted VW and Lindsay to get support for the issue. As alternators are not a part that should fail in such a short period of time (reasonable life is over 50k miles), VWofA paid for the part, however the dealer to which the car was towed could not get VWoA to pay for the labor. VWoA claims that they would not cover the labor as they only supply the parts and that I should ask Lindsay for some compensation for the labor. Lindsay claims that they installed the part that they were supplied correctly, so they should not be laible for the additional repair. So, I am out $700+ because an auto manufacturer and its franchise dealer are blaming one another and forgetting about the customer. As the on the ground face of VW, Lindsay should have stood behind its work, fixed the problem itself or paid for the other dealer to fix the problem, and then taken up its claim for compensation with VW...not put me in the middle. Instead I have to pay ransom to get my car fixed and then try to get my money back. UPDATE: After sending certified letters to both VWoA and Lindsay, VWoA called me and restated their position that they woudl not apy any additional fees. At least they called me, Lindsay apparently doesn't care enough to pick up the phone. More

Well where do I begin... let's start with the rear windows falling out and into the doors on the very first day we picked up our new 09 jetta. It was discovered that the window tracks were installed u windows falling out and into the doors on the very first day we picked up our new 09 jetta. It was discovered that the window tracks were installed upside down in Mexico. Lindsay had this car for over 4 months on their lot before we bought it and no one there checked these windows? This car was not even PDI'd (Pre Delivery Inspected) probably. Shame! Week two... we receive a Safety Recall from NHTSA warning us that the front drive shafts could separate from the trans-axle causing us to have a "severe crash" because the bolts that hold the axles to the transmission were improperly torqued at the factory in Mexico.... nice! VW had to recall over 22,000 cars. Day after... No sooner were we able to make an appointment for this serious defect, the transmission (a DSG) started acting funny. This got so bad that it would surge forward from red lights, shift gears up and down and down and up like nuts while gently accelerating... and slip/pause jerk/stall while trying to merge with high speed freeway traffic that nearly caused us to have an accident!!!! At 623 miles our DSG transmission was completely acting CRAZY... it was KAPUT! Turns out Lindsay VW and VWoA both knew well about this serious and potentially dangerous DSG malfunction for more than a year before selling us this car for our 16 year old son to use! There was NO disclosure of this serious and possibly deadly defect when they shook our hands and handed us the keys... and they KNEW! They told us they did....... wow! Hold on this GETS WORSE! Long story short, the National Highway Traffic Safety Administration has just recently opened (7/17/09) a Federal Investigation into VW - DSG malfunctions because of the numerous and horrifying complaints that were recently filed with them... NHTSA and CAS (Center for Auto Safety in Wash.DC) have estimate that this may have far reaching consequences for VWoA, between 50,000 and 200,000 vehicles since Audi's also share the DSG tranny in their A3 and TT models, which have also filed malfunctioning reports. VW opened a vol. recall because of a faulted temp.sensor... but the true reason DSG's are failing are faulted Mechatronic Units, warped clutch packs and/or bent clutch forks. Don't be fooled... DSG's, at this price range, weren't ready for prime time. NHTSA has not closed their investigation into DSG failures. In fact VW DSG failures are now being reported worldwide. Do you own either a VW or an Audi with a DSG or Direct Shift Gearbox transmission? If you're having issues with its performance get it checked out ASAP and contact the NHTSA at 1-888-327-4236... good luck... We were once loving VW loyal customers... The rating above should really be -10 stars for both Lindsay and VWoA. Check the latest 2009 JD Powers & Assoc. rating on VW dependability record, they are at the very bottom of the list. Check it out. BYE BYE VW for good. More

I recently took my gf's Beetle to replace a burned out headlight bulb (retails for $9.00) & check steering vibration (probably from worn unrotated tires). They claimed I needed a complete headlight un headlight bulb (retails for $9.00) & check steering vibration (probably from worn unrotated tires). They claimed I needed a complete headlight unit for $500 versus $45 to just replace a bulb. Service tech claimed the "seal" failed & so moisture would get in and just burn out the new bulb & cause more damage. Nonsense!! There was NOTHING wrong with the seal. The new bulb is in, I've driven in very heavy rain and NO PROBLEMS!! Worn tire caused shim, so they wanted to sell me all new tires at $125 each. I said to just rotate ALL the tires since I can still get 2k more miles then change them in the fall. Service tech only rotated 2 tires and didn't even add air!! Finally, they claimed that brake fluid was dirty and needed to be flushed for an additional $90. More nonsense. Here's the deal: Since car dealers are HURTING BIG TIME due to lack of sales, they are trying to compensate by providing unsuspecting bogus repairs. Find yourself a good local mechanic and forget these guys. BEWARE THIS DEALERSHIP, WE WILL NEVER GO BACK!! More

While there service is great, you have to be very careful with what they quote you. They quoted me a great price for tires, what they neglected to inform me is that they were putting on a tire that was 2 mod with what they quote you. They quoted me a great price for tires, what they neglected to inform me is that they were putting on a tire that was 2 models below what I had on there. So lesson for you, question every single detail lest you be screwed. The person I delt with was Ali. More

Best Dealership Ever More

After my last review, I have been contacted by the general manager to resolve the issues. All problems with the car have been fixed. In order to compensate for my inconvenience, the next two maintena general manager to resolve the issues. All problems with the car have been fixed. In order to compensate for my inconvenience, the next two maintenance services will be covered by Lindsay one of which is a major service. More

I purchased an '03 Passat Wagon sold as Certified Pre-Owned from Lindsay VW in Sterling VA. The car has been very enjoyable to drive and operate. However, upon receiving the car, defects have been Pre-Owned from Lindsay VW in Sterling VA. The car has been very enjoyable to drive and operate. However, upon receiving the car, defects have been discovered that are listed on the 112 point inspection for CPO and should have been repaired prior to sale. These include a missing key, bad speaker, inoperative warning chime, seat heater not working, bad windshield washers, bent trim piece, and a bad CV boot. Also, upon driving the car home from the dealer the check engine light came on. I live in Maryland and this state requires a vehicle inspection of used cars prior to issue license tags. This certified car failed due to the bad CV boot. Since the drive back to this dealer is about one hour, I have to use the local dealer for service. Bob Darby the service manager was contacted. He stated that they do not guarantee passing Maryland inspection even though the bad CV boot is clearly on the list of things to check. He did not seem to understand that all these items should have been caught in their certified inspection. Some of these items were repaired by Lindsay after leaving the car off for four days. Others were uncovered later and required two visits to a local dealer for repair. The total of 8 defective items that have been found equate to a 7% defect rate. I have no assurance that the remaining 104 items have been inspected. Nor does this insure that defects not obvious to me are yet to be exposed. I have requested that the car be re-inspected by the dealer and have been refused. I also spoke with Nichole at VW customer support and she said "we cannot make the dealer re-inspect". I spoke with Butch Otey, the manager of the dealership, on a Friday and explained my lack of confidence of the CPO inspection. He was very friendly and sympathetic. He said he would check the history of the car and speak with the Service Manager and get back to me. He also suggested there may be some compensation for all my trouble. I never heard back from him. I called and left him messages on two occasions and he has yet to return my calls. More

Purchased our Touareg from Stohlman VW and they are very busy and crowded most of the time with limited parking. Lindsay VW opened a few months after our purchase but I decided to take it to them for a sho busy and crowded most of the time with limited parking. Lindsay VW opened a few months after our purchase but I decided to take it to them for a shot at Service. I spoke to Ali in Service and he told me to bring it in and they's service it and do some warranty repairs at the same time. I was greeted as if I had purchased the car from them and had a loaner car sitting waiting for me. Ali continues to service the car and I always have updates and reports on parts that need to be ordered. When I pick the vehicle up it is clean and parked safely inside. Ali is the best Service Advisor I have dealt with after owning multiple Mercedes, Range Rovers & Audi's over the years I have dealt with every local dealer in the Metro area (VA & MD). Jerry Holloway will soon have my business for a new Touareg we are getting in Sept. Jerry has been a pleasure to deal with and even e-mails updates on our custom order. One thing that is very different about Lindsay is that they are enthusiastic about the product and many of the Sales and Service folks frequent forums such as VWVortex.com and contribute as well as helping others. No other dealer has ever spent so much time and effort building their business. Highly recommend the dealership and please ask for Ali in Service when you visit. Tell him you've read some nice things about him on-line and he'll likely smile and take good care of you. Keep up the great work Lindsay!! More

Pretty bad post-sale experience. From the minute I wrote the check to purchase a golf at Lindsay Volkswagen my experience has been pretty bad. First I was told they were going to replace the remote (key). I the check to purchase a golf at Lindsay Volkswagen my experience has been pretty bad. First I was told they were going to replace the remote (key). It's been 2 1/2 months, I am still waiting to hear a resolution. Lights have come up the dashboard, taken the car back to have them checked, been told the car is working just fine, they have no idea why it happened. The right front window went off track under the rain of the past days and I am told to bring the car at 9:00am, haven't heard back from them past 3:00pm and I am supposed to get the car back before end of day to go pick up my son at daycare. Pretty unreliable, forget loaners, they simply n't waht-ever problem the car they sell you has ... after you write the check. Of course! Won't buy a car there again. Customer support and service is fine as long as you don't need to interact with them. More

Tom and I worked together for over a year in anticipation of the new MkV GTI. He let me drive a MkV Jetta right after they came out...and then a MkV GLI...and eventually a MkV GTI. He stuck with me...as I of the new MkV GTI. He let me drive a MkV Jetta right after they came out...and then a MkV GLI...and eventually a MkV GTI. He stuck with me...as I did with him...and kept me updated every step of the way. I eventually custom ordered a GTI from the factory and expected to wait for 12 weeks. About 9 weeks into the "big wait" I asked if we could make things happen sooner...and Tom came through! He had the right color and options coming in within days. Everything was perfect except for the lack of 18" wheels...which he pulled off another car. Afterwards, we had my exact configuration and made the deal 3 weeks earlier than expected. The car is great!! They will try and sell you on teflon paint coating and other added-value features...but that's pretty standard. But...they don't stick on "appearance packages" (ie mudflaps, pinstripes) and tell you they can't remove them. Plus, they don't pull the "second sticker" trick with an "adjusted market value". Just a nice, new, clean, straightforward operation with pleasant people. I made the switch from a Honda to a VW...so...if consumer reports is right, I definitely need to be comfortable with my dealer! Wish me luck!! More