Lindsay Volkswagen of Dulles

PLEASANT HASSLE FREE EXPERIENCE Very professional from initial contact to delivery. Our salesman,Josh Pidek was very accommodating and patience. The whole dealership exudes a very in Very professional from initial contact to delivery. Our salesman,Josh Pidek was very accommodating and patience. The whole dealership exudes a very inviting an pleasant atmosphere to conduct business. They kept their work in all aspects of the transaction promised. Paul Boots in service addressed our concerns as well as the Used Car Manager. WE didn't buy the first day but the follow up from Josh was perfect, not to intrusive, no too light. In summary they did everything right. Keep up the good work...THANKS!!!... More

Absolutely the worst WORST service experience EVER Today I dropped off my 2015 GTI which was purchased new from Lindsay April of last year. The vehicle had thrown a check engine light and started runni Today I dropped off my 2015 GTI which was purchased new from Lindsay April of last year. The vehicle had thrown a check engine light and started running in limp mode. I was not so happily greeted by Mr Herman who seemed like it was a hassle to have to do his job and write my service order. After the vehicle went back into service two hours later Mr Herman advised me cylinder 2 had lost compression and I would be put in a loaner while the vehicle was looked at further. While getting some belongings from my vehicle I happened to see the technician who was servicing my vehicle. I said it sounds bad according to Mr Herman at which point the tech said he had pulled the #2 spark plug and coil pack but had not trouble shot compression or other concerns past that point. Visibly seeing the plug and coil on the engine cover both appeared normal and intact and no mention of a failed plug. I left the vehicle around 2:30 and later received a call from Mr Herman at 5:30 saying a piece of plug porcelain was in my cylinder and the plugs were not VW and I would be charged $400 dollars as warranty would not be in effect. My first concern was I did not authorize any billable work..secondly when questioned I was threatened my warranty would be flagged and I had to pay the service charge as the plugs were already installed. It so happened to be a coincidence while my vehicle was in the shop a recall was performed on a suction pump within the gas tank. When I questioned the service a second time and asked for copies of the printed scan I was told copies would not be provided as this was proprietary documentation...Mr Herman continued his warranty threats stating my vehicle was decatted and modified with a cold air intake. He said if he had to dig deeper this information would be supplied to VW and my warranty would certainly be voided. Mr Herman didn't realize my vehicle had a catalytic converter and continued his threading rhetoric telling stories about people having vehicles impounded and going to jail... Update: After paying for new plugs my vehicle is still getting check engine lights and running rough. The thought of returning to this dealer and being threatened and strong armed into paying for more unnecessary services is too much, my next course of action will be contacting consumers affairs and the manufacturer in order to get service and compensation for this horrific experience. Avoid this service advisor at all costs, Not only will I never purchase another $30,000 dollar vehicle from this dealer I will recommend any and everyone I come in contact with to do the same. More

Best dealer I have ever worked with! An exceptionally run dealership! Everyone I worked with was professional and knowledgeable. The information session about the TDI settlement was very An exceptionally run dealership! Everyone I worked with was professional and knowledgeable. The information session about the TDI settlement was very informative. I will definitely recommend this dealership to my friends. Thank you, Jerry, Rajesh, and Brian. More

Had a great time with Simon Chu in buying my RAV4. Simon is so friendly and his customer service was superb. Thanks and God bless you. in buying my RAV4. Simon is so friendly and his customer service was superb. Thanks and God bless you. More

Great job, again Simon and Lindsay Team! I just acquired a 2017 Jetta SE from Simon Chu at Lindsay VW--my second time working with him in three years when I got my CC. Simon was tremendous at I just acquired a 2017 Jetta SE from Simon Chu at Lindsay VW--my second time working with him in three years when I got my CC. Simon was tremendous at all points of the sale cycle, from the first I called him to figure out conceptually what I wanted in a new car to detailed set up of favorites in the sound system and and phone set up right before I drove off. In fact, it doesn't seem like a sale with Simon, and the rest of the staff at Lindsay, all of them. It feels like--and is--a relationship. I couldn't have been happier with this experience again. Bravo! More

Best car-buying experience I've ever had I had a wonderful experience buying my Jetta SE from Raj at Lindsay. He was very professional and understanding --and so was everyone else at the deal I had a wonderful experience buying my Jetta SE from Raj at Lindsay. He was very professional and understanding --and so was everyone else at the dealership. It was a completely hassle-free and no-pressure buying experience. I was offered over KBB for my trade and paid TrueCar pricing for my new Jetta with no haggling necessary! They even let me take the new Jetta to pick up my dry cleaning before the cleaners closed while I was waiting to sign the paperwork. I would absolutely recommend this dealer and Raj to anyone wanting to purchase a new vehicle! More

Excellent Customer Service I knew the exact car that I wanted and he pulled it no problem, so I made his job pretty easy from that aspect. Where he especially went above and bey I knew the exact car that I wanted and he pulled it no problem, so I made his job pretty easy from that aspect. Where he especially went above and beyond (when he didn't even have to) was broking down everything from price point to vehicle coverage to make sure I understood everything in between. Doing this saved me time in research and phone calls. Mr. Larry Schiro, the finance representative, especially made sure that I understood all of the extra coverage options to make the most intelligent decisions. At the end of the day I got a great deal on a beautiful car with no hassle whatsoever. More

Rajesh Mishra - he is the guy to contact at Lindsay! Raj sought to understood and clarify what I wanted and why. It was a supportive and comfortable environment from talking with Raj, test driving and t Raj sought to understood and clarify what I wanted and why. It was a supportive and comfortable environment from talking with Raj, test driving and to Laura in finance. Nice, open, clean dealership! More

Helped me get exactly what I wanted for the right price Alfonso helped me find the exact car I was looking for. He made the sales process easy and I look forward to purchasing my VWs from him as long as he' Alfonso helped me find the exact car I was looking for. He made the sales process easy and I look forward to purchasing my VWs from him as long as he's in the business. More

Premium Service!! Charles Nguyen was very resourceful when it came to locating and purchasing a 2017 Golf R. This is the 3rd car I've purchased at Lindsay Volkswagen fr Charles Nguyen was very resourceful when it came to locating and purchasing a 2017 Golf R. This is the 3rd car I've purchased at Lindsay Volkswagen from Charles. It's been great everytime!! Thanks Charles!!! More