I purchased an '03 Passat Wagon sold as Certified Pre-Owned from Lindsay VW in Sterling VA. The car has been very enjoyable to drive and operate. However, upon receiving the car, defects have been discovered that are listed on the 112 point inspection for CPO and should have been repaired prior to sale. These include a missing key, bad speaker, inoperative warning chime, seat heater not working, bad windshield washers, bent trim piece, and a bad CV boot. Also, upon driving the car home from the dealer the check engine light came on.
I live in Maryland and this state requires a vehicle inspection of used cars prior to issue license tags. This certified car failed due to the bad CV boot. Since the drive back to this dealer is about one hour, I have to use the local dealer for service.
Bob Darby the service manager was contacted. He stated that they do not guarantee passing Maryland inspection even though the bad CV boot is clearly on the list of things to check. He did not seem to understand that all these items should have been caught in their certified inspection.
Some of these items were repaired by Lindsay after leaving the car off for four days. Others were uncovered later and required two visits to a local dealer for repair.
The total of 8 defective items that have been found equate to a 7% defect rate. I have no assurance that the remaining 104 items have been inspected. Nor does this insure that defects not obvious to me are yet to be exposed. I have requested that the car be re-inspected by the dealer and have been refused. I also spoke with Nichole at VW customer support and she said "we cannot make the dealer re-inspect".
I spoke with Butch Otey, the manager of the dealership, on a Friday and explained my lack of confidence of the CPO inspection. He was very friendly and sympathetic. He said he would check the history of the car and speak with the Service Manager and get back to me. He also suggested there may be some compensation for all my trouble. I never heard back from him. I called and left him messages on two occasions and he has yet to return my calls.