Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

dis organized mess , poor workmaship, disregard for Clients Pre-Scheduling does not get you anywhere. Service writer was not what I consider friendly. I Pre-scheduled a 4:30 pm appointment, explained I had to b Pre-Scheduling does not get you anywhere. Service writer was not what I consider friendly. I Pre-scheduled a 4:30 pm appointment, explained I had to be at a meeting at 6:00pm and just needed an oil change. So that gives them a good hour to get it done right? Could not even get it moved into service bay before 5:30. This is not the first experience I have had with them . I had hired them to install an autostart system and that took three times to get it to work properly. They lost pieces of my Truck and had to order more. Ultimately I had to have them ship it to me and install myself. I later Found screws loose , rubber weatherstripping folded over and creased, still leaks road noise to this say. It makes you angry to buy a new vehicle and have someone tear it up in the efforts of improvement. Last oil change I needed a courtesy car ride home. I took them almost 3 hrs to get me the ride. Just can't endorse using this service Dept . If I had not Purchased the ILife service agreement I would never go there again, but if I want that agreement fulfilled I'll have to suffer the abuse. More

They work with the impossible! Gave them what I wanted and had to work with. Murray did a great job finding what would fit and at a reasonable payment. Will deal with them again! Gave them what I wanted and had to work with. Murray did a great job finding what would fit and at a reasonable payment. Will deal with them again! More

Saving Grace My mom and I came to this dealership after many bad experiences in surrounding areas. We were feeling defeated before we even walked into the door. Ho My mom and I came to this dealership after many bad experiences in surrounding areas. We were feeling defeated before we even walked into the door. However, when we were introduced to Murray, we knew we were in the right place. Murray took the time to listen to our story about how we even arrived at Lithia in the first place and then he addressed our concerns and helped us find the right car. Before we test drove the car, he did something amazing that neither my mom nor I have ever seen a car salesman do. He asked me to stand at the front of the car with him before I got in and just explained all of the features, crash ratings and safety, HOW and WHY the car was built like it was and the positives that has on all around performance. After we decided on that car, we told Murray what we were comfortable paying and somehow he pulled it off. At first it seemed impossible but he, along with his financial team, did everything he could to make it work for me. Murray got the price down to what I wanted to pay and then we got to meet with Chris to sign all the paperwork. Chris was a very personable guy, he knew how to make us feel comfortable and he took his time explaining everything and answered all of our questions in detail. It was obvious that he really knew what he was talking about and he cared about getting us in our new car! Murray and Chris really were our saving grace. We had low expectations just walking in the door because of the other dealerships we dealt with. However, Lithia was completely different. The team was really respectful and took their time to listen to your questions and concerns and address them by any means necessary. I have never had such a wonderful experience at a car dealership and I will continue to come back to Lithia. More

Great Very helpful Man, made the whole car process entertaining.. Drove me around town. No one has ever done that. Thank you Murray! You the best! Very helpful Man, made the whole car process entertaining.. Drove me around town. No one has ever done that. Thank you Murray! You the best! More

Great!! My experience with lithia was a little rocky at first, but after being handed over to Murray things were a little smoother. We had some trouble at fir My experience with lithia was a little rocky at first, but after being handed over to Murray things were a little smoother. We had some trouble at first trying to get me into a car, but Murray never gave up and made sure he stayed in contact. He worked out a great deal with me and put me in a pretty nice car. I'd like to thank Murray and all the other staff who had a hand in helping me into my new Scion IQ. More

Excellent Service! Would HIGHLY reccommend! My husband and I just bought a new Dodge Journey this past weekend. Jay Guerra was our salesman and he was excellent! He did everything he could to ge My husband and I just bought a new Dodge Journey this past weekend. Jay Guerra was our salesman and he was excellent! He did everything he could to get us into the car that we wanted. We went in looking for a used car we saw online. We tried the numbers many different ways, and it didn't look like we were able to make it work with where we wanted to be price wise. My husband suggested looking at new and I thought he was crazy! We ended up getting the NEW car for less than the used car we looked at originally! They were able to get us several instant rebates and adjusted the totals on our trades to get us where we wanted to be. We never once felt pressured in ANY way and they even told us to sleep on it and make sure that's what we were going to be happy with, that they didn't want us to make an impulse decision and wish we had gone with something else later. That was the Last day of the month AND the last day of the quarter and I'm sure they had quite a few goals they had to meet, but it gave us peace of mind to know we weren't being pressured to make a decision right then and we couldn't be happier with our purchase! Jay went ABOVE AND BEYOND!! More

My sales lady was great She was very informative,and it didn't take all day,I will definitely buy another vehicle from her in the future She was very informative,and it didn't take all day,I will definitely buy another vehicle from her in the future More

Quick and easy Murray was helpful in finding just the perfect car for us and our budget. We don't necessarily have the easiest task of getting approved or meeting my Murray was helpful in finding just the perfect car for us and our budget. We don't necessarily have the easiest task of getting approved or meeting my husbands final approval, but Murray got it all accomplished quickly and in a way that made the experience fun and enjoyable! The way a car buying experience should be! More

A Better Version of a Dream Come Through I had started researching jeeps several weeks ago and based on the prices I had seen on brand new jeeps, I decided I was going to be unable to purchas I had started researching jeeps several weeks ago and based on the prices I had seen on brand new jeeps, I decided I was going to be unable to purchase one. So I started looking at used jeeps and I loved the fact that Jeeps maintained their value years and many miles later. I went to Lithia, connected with Murray and many hours later with TONS of effort from Lithia...I walked out of Lithia with a brand new Jeep. They were thorough and really worked with every single aspect I had for my budget, so grateful. I am a lifelong fan of Jeep and Lithia....thanks guys. More

Excellent I have delt with mr.Rizz . And a sales associate. Mr.Jabrel. And have been treated with good service. I've been dealing with the Dealership for about I have delt with mr.Rizz . And a sales associate. Mr.Jabrel. And have been treated with good service. I've been dealing with the Dealership for about 3 Year's now. And I have to say I'm a very satisfying customer. More