Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Pathetic in every way-long but worth reading For starters the service drive at this place (if you could call it that) is a joke. You pull up to a relatively small drive way in front of one roll u For starters the service drive at this place (if you could call it that) is a joke. You pull up to a relatively small drive way in front of one roll up door. The area is usually jammed with traffic. Inside are some small shoddy looking plywood shacks with sliding glass doors. That's where you might find a service writer. It looks like a place where you would trade scrap iron or pickup junk parts. Apparently they have no interest in investing in a decent reception area. All of the other dealerships in this area have modern hotel style areas for service check in. If the appearance was all that was wrong I would be ok but the appearance of the place matches what you get for service. My wife brought her new RAM 1500 in for a water leak. Let me mention we purchased the truck new at this same dealership. The trucks headliner would be soaked after every rain. it was stained from this constant soaking. The truck only had 5000 miles on it. We took it in and a service writer looked at it. He said he would have to take picture and get a headliner approved. OK no problem with that. Weeks later and we never receive a phone call. After my wife calls them a half dozen times or so they finally tell her to bring it in. She does. It stays there all day and she never receives a call. Attempts to reach anyone about the status are futile. We finally just go to the dealership at 5:30PM. We can't find our service writer. We finally go to the cashier window. The woman had no paperwork or information on our vehicle. She disappeared for about 5 minutes and said the truck was ready but she has no paperwork. She has no idea what or if anything was repaired. She only knows that the truck is outside somewhere with the keys in it. We found the truck and left. It could have been stolen the way it was left there. The next day after several phone calls by my wife she finds out from someone there that a airbag safety recall was performed and the gasket on third brake lamp was replaced to fix the water leak. They also told her a headliner was on back order. We received paperwork for the visit about four weeks later. The paperwork had no mention of the back ordered headliner. My wife made several calls over the next few weeks. It was hard to get anyone or a response. It seems the headliner is on intergalactic back order. We have never received a call back about this part on order. It has been many months now. Another thing we still have the water leak. I would say they didn't do a leak test at all. This people simple don't communicate, reciprocate or care. More

Great experience, Have bought three cars, from here love their, service dept , Riz ,and all people in service are great,always ,go up and beyond service. Have bought three cars, from here love their, service dept , Riz ,and all people in service are great,always ,go up and beyond service. More

Customer service non existant Brought in car for window malfunctioning. Initial try to repair took 2 weeks and $400 brought car home and within an hour car was malfunctioning again Brought in car for window malfunctioning. Initial try to repair took 2 weeks and $400 brought car home and within an hour car was malfunctioning again. Another week in shop came home to same problem. After a total of 6 weeks sitting at their facility brought car home today to same result. If you are unable to do your job consult someone smarter apparently not their policy. More

Great group of people I bought my second brand new car from here. Everyone was helpful as I was trying to get to work. Murray took care of details to move the process along I bought my second brand new car from here. Everyone was helpful as I was trying to get to work. Murray took care of details to move the process along. Great car buying experience! More

Allen is an awesome salesman I recently purchased a vehicle from Lithia and I was amazed and the friendliness and professionalism of this young man. He truly cares for his custome I recently purchased a vehicle from Lithia and I was amazed and the friendliness and professionalism of this young man. He truly cares for his customers. Although car sales normally seem like hustling and haggling I felt like Allen was on my side. He worked hard to find the vehicle that for my need at a payment I was comfortable with. Thanks Allen you are amazing at what you do. More

They lost my keys and didn't bother telling me Service dept lost my key ring and didn't bother telling me. I drove all the way home because the porter had it running so when I get home I have no ho Service dept lost my key ring and didn't bother telling me. I drove all the way home because the porter had it running so when I get home I have no house keys. Even when I went back they denied losing them. I have received two calls wanting me to trade in the truck and zero calls for addressing losing my keys. I won't be back for service and xxxx sure will never buy a truck from here. More

cant go wrong with murray I've dealt with alot of salesmen and arthur murray was very professional and was able to get me a better deal and vehicle so definitely dont be afrai I've dealt with alot of salesmen and arthur murray was very professional and was able to get me a better deal and vehicle so definitely dont be afraid to buy your next vehicle at lithia dodge and ask for murray More

Great I had help from a salesperson who stuck with me through the whole process. I'm a first time buyer and he took real good care of me. He also got the ex I had help from a salesperson who stuck with me through the whole process. I'm a first time buyer and he took real good care of me. He also got the exact car I was interested in so overall great dealership great customer service. More

First Time Buyer and Thankful for Jay I was a first time buyer when I went into Lithia. I had in mind what I wanted but I was nervous about the sales people being pushy or worse not being I was a first time buyer when I went into Lithia. I had in mind what I wanted but I was nervous about the sales people being pushy or worse not being able to drive away in anything (which wasn't an option because I needed a vehicle). Walked into the dealership and bumped into Jay and we started talking casually and made our way to look at vehicles. Talk about an easy going patient guy. He took his time to explain a lot of different options we could go through. He was very knowledgeable about each step of the process and broke it down for me. He took me on multiple test drives without any pressure until I made up my mind on what I wanted. When I finally found the one, I was upfront with Jay about my financial situation and he was reassuring and definitely made stuff happen. I went in looking for a used car and drove out in an awesome 2015 Jeep Patriot. Love my vehicle but if I do happen to find something new that peaks my interest Jay is definitely my guy. More

Bought a new car! My first time buying a car, and it was a great experience. they were honest and worked to get me the best deal they could. My first time buying a car, and it was a great experience. they were honest and worked to get me the best deal they could. More