Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station

Terrible service department I recently took my 2008 Dodge Charger in to get two recalls fixed on the ignition node module and the airbag defibaliator. They fixed the recall and t I recently took my 2008 Dodge Charger in to get two recalls fixed on the ignition node module and the airbag defibaliator. They fixed the recall and the next day when went to use my horn it wouldn't work I brought it in that Saturday and they ran diagnostics and found nothing wrong with the cars electrical system of the car so they took the airbag out and found that they broke a pin in the clockspring. They told me they had to order a part and that it was on back order they never offered me a loaner car until the part came in. So I took my car home that Saturday and Sunday when I came home from church my engine light was on and my car started shaking vigorously and my interior and headlights started dimming and flickering I took my car back that Monday and never heard anything from them. I called Tuesday and nobody knew anything about my car. I was calling Tracey Lang a service advisor she wouldn't return my calls and she wouldn't call me to let me know anything I had to call her and threaten to sue before she called me back and told me they were looking at my car. Wednesday came and she never called me like she was supposed to so Thursday I went there to see what was going on she didn't know anything and couldn't tell me anything about my car. She went to talk to a service tech and told me that my engine harness wiring had went bad. I asked her how does something like that go bad from Saturday afternoon to Sunday? I have diagnostic paperwork from there service center that says they check for codes and no codes were found on Saturday and Sunday night my car started going crazy. Now they've had my car since Monday here it is Saturday they still don't know anything and they still haven't called me and told me anything I've been calling the customer service center and I've contacted the gen manager. I don't understand how my car just went haywire in one night. I should've never brought my car back there especially after the terrible service I received last year. After they so called fixed my bleeder hose and thermostat housing I had to replace my engine because they found sludge in the engine and water had leaked into the engine. Then when I took it to another mechanic shop to get the new engine he told me that they didn't even put it back together correctly. I don't know who they have working for them in there service center or even if they know what they're doing but I know that every time I get my car worked on by them I have to spend thousands of dollar. Right now my bill is $2300 in parts in labor. That's another thing they charge a rediculous rate of $110 an hour and they jack up the price of there parts. I looked on Chryslers website and found the part I needed listed for under $500 but they told me the part cost $1400. I'm starting to believe that they're service department is purposely messing with people's cars who come in with simple problems so that they have to come back and spend more money to fix stuff that they broke. I wouldn't recommend they're service department to anyone and it's my personal vow that I will never buy another dodge product from this establishment and I'll never take any car dodge or not to there service department is terrible and there general a manager coy Alexander is horrible. More

Wonderful Customer Service Arthur Murray! Thank to Arthur Murray at Lithia Dodge in Bryan Texas! You are best. No high pressure selling and VERY knowledgeable of the vehicle. You and your t Thank to Arthur Murray at Lithia Dodge in Bryan Texas! You are best. No high pressure selling and VERY knowledgeable of the vehicle. You and your team make buying a new vehicle a pleasant experience and we will be coming back in the future. Best customer service ever!!!! I love my 2015 Dodge Journey. Thanks Dawn & Mike Kaatz More

Customer Service Excellent service. Our Salesman Jay was Awesome. No hesitation in recommending this Dealership. Will be buying all my future vehicles from them. Great Excellent service. Our Salesman Jay was Awesome. No hesitation in recommending this Dealership. Will be buying all my future vehicles from them. Great experience, great prices and friendly helpful employees. More

Best Experience I recently had the pleasure of purchasing a Pre-owned vehicle from Lithia Chrysler Jeep Dodge of Bryan/College Station. After weeks of car shopping, I recently had the pleasure of purchasing a Pre-owned vehicle from Lithia Chrysler Jeep Dodge of Bryan/College Station. After weeks of car shopping, only to be told that I needed a $2,000.00 down payment (oh and my car payments would be $400.00 monthly) I was completely discouraged. It was recommended to me that I give Lithia a shot, well I did and I could not be happier. Doug Patterson, the Sales Rep. who helped me actually listened to me, what my needs were and most importantly what my budget was. He made sure that I was able to purchase a vehicle that would best work for me and I drove away in it! When I am ready to purchase my next vehicle I will certainly go back to see Doug. I highly recommend this dealership. More

Best salesman we've had! We are very particular when buying a vehicle and do not like to be pushed or to have someone try to talk us into things that we are not wanting. Tradi We are very particular when buying a vehicle and do not like to be pushed or to have someone try to talk us into things that we are not wanting. Trading in our vehicle for one a little newer at lithia was one of the best experiences we have had. Jay Guerra was an awesome salesman. Worked hard to get us in the vehicle we wanted and didn't push at all. He was very patient and helpful. Thank you! More

Super Customer Service!! Friendly and knowledge customer service. Best car buying experience ever! Made our shopping experience with young kids pleasant. Kids enjoyed Kelly Friendly and knowledge customer service. Best car buying experience ever! Made our shopping experience with young kids pleasant. Kids enjoyed Kelly and asked when they could go back to see him. More

Great Customer Service Doug Patterson puts it all together: what you want, what you need, standard features, options, price, any available discounts and financing. Doug pay Doug Patterson puts it all together: what you want, what you need, standard features, options, price, any available discounts and financing. Doug pays attention to detail with great customer service. He has a knowledge and grasp of the car business that makes the car buying experience enjoyable and refreshing. If something is not right, Doug will do his best to fix it. Be sure to ask for Doug when you car/truck shop at Lithia CJD. More

Best Salesman! I must say Kelly Donahue is the best salesman I have ever dealt with! I had a small issue at the beginning of my shopping process with a couple of dif I must say Kelly Donahue is the best salesman I have ever dealt with! I had a small issue at the beginning of my shopping process with a couple of different employees, but Kelly went above and beyond to make it right! He worked really hard and was able to find me exactly what I wanted with everything I needed at an unbelievable price! The finance manager Jeff Witt made the paperwork process simple and fast! I definitely recommend You request Kelly when shopping at Lithia, and you won't be disappointed! More

AVOID AVOID AVOID CROOKS. Got agreement finalized only to have prices altered at contract signing. This is not the first time this has happened at this dealerahip. A CROOKS. Got agreement finalized only to have prices altered at contract signing. This is not the first time this has happened at this dealerahip. AVOID More

Great service. Second time buying here. Great sales and finance staff (Josh and Chris) had an issue with service after the sales of the first vehicle I bought but Second time buying here. Great sales and finance staff (Josh and Chris) had an issue with service after the sales of the first vehicle I bought but was assured that it will be taken care of. Willing to give it a shot. Had a goal in mind and we achieved a fair agreement without b.s.. Phil was also a great help. Thanks for all the help! P.s. Rizwan is the best service advisor you have in my opinion because he is the only advisor to properly greet me and even if he has a customer he makes sure I am acknowledged and will be waited on soon. He calls back when I have a question. He was there when I bought my first truck and then they moved him to the oil change bay and then back. He was severely missed I had visited multiple times when he was not there and I would have to wait 20+ minutes. It's like no one even cared. Dude needs a raise. Thanks. Oh. Also I just want to say that I brought my dually in for repairs I supposedly had the best extended service warranty Lithia offers and it was for ball joints. The service department said repeatedly I was not covered but after looking over the paperwork with the finance manager it appears that it was warrantied. If I have an issue next time should I take this to a general manager? Like I said I was rejected several times. More