
Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station
Bryan, TX
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2,106 Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Bryan College Station
Overall the experience was good, Brody did a great job. However, as an online customer, I would have to say that the overall experience was not as tight as it could be. I was contacted by Doug, then Jade However, as an online customer, I would have to say that the overall experience was not as tight as it could be. I was contacted by Doug, then Jade, and finally by Brody. I really had no idea who I was my point of contact was before I arrived at the dealership. In big-ticket sales, customers need a very clear idea as to who they are dealing with and who they are to follow back up with. Once the online customer's needs are assessed then there needs to be a clear hand-off and introduction to the salesperson that will be their point of contact and taking care of them for the rest of the transaction. More
I bought two cars, each time after the purchase was 60-80% complete the final treatment was horrible. Lucky I bought the Jeep brand new but the Honda was horrific and in terrible condition 60-80% complete the final treatment was horrible. Lucky I bought the Jeep brand new but the Honda was horrific and in terrible condition More
Very friendly staff. They see their customers as more than a number. I felt like I was treated like a person from the moment I walked in. They even helped negotiate a fair finance option with the bank. B than a number. I felt like I was treated like a person from the moment I walked in. They even helped negotiate a fair finance option with the bank. Brody Coates is definitely someone I'd buy from again. More
Excellent customer service, well knowledge of the cars available on the lot, if you have any questions they will kindly and professional answer them for you. available on the lot, if you have any questions they will kindly and professional answer them for you. More