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Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Santa Fe, NM

1.9
140 Reviews

7401 Cerrillos Rd

Santa Fe, NM

87507

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Showing 140 reviews

October 19, 2023

Service department is incompetent. Took my vehicle in for a radio that was functioning but cutting in & out when the USB port was utilized. Vehicle's radio was returned broken and ino More

by cynthia.smith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Oct 20, 2023 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Cynthia, thank you for taking the time to share your feedback. Our records indicate your 2019 vehicle was brought in for a recall on the wipers and you stated there was an issue with the vehicle’s radio as well. Upon further investigation, we found that a service contract was not purchased, and the radio was not covered under the factory warranty. We offered to replace the radio regardless, but you declined this service. If you wish to discuss this experience further or change your mind about replacing the radio, our team is happy to help.

Oct 20, 2023 -

cynthia.smith1 responded

Your information is in accurate. I stand behind my statement of the worse customer service in a dealership!! I urge the consumer to take your vehicle elsewhere..

September 27, 2023

Terrible communication and vehicle problems. I purchased a used car just over a week ago from Lithia with a 60 day dealer guarantee. Within 1 day of purchase the check engine and other warning l More

by wheresmycar
Recommend Dealer
No
Employees Worked With
Various different people
Oct 02, 2023 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Thank you for sharing your feedback. It’s regrettable to learn that the used vehicle you purchased recently started having issues. I understand the frustration and apologize for any inconvenience this has caused. I would like the opportunity to speak with you about this further and hope you will contact me at your earliest convenience. Richard Gonzales 505-428-5662 General Sales Manager

September 21, 2023

it didn't start off well. .i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even tho More

by scimps13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Diaz..
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

We appreciate you taking the time to share this feedback. It’s unfortunate to hear that your visit did not start off the way you would have hoped, and I apologize for the parts delay. If you would like to discuss this further, I would appreciate the opportunity to speak with you at your earliest convenience. Richard Olson RichardOlson@lithia.com Service Manager

May 23, 2023

They are very unprofessional, unorganized, and rude. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance. More

by Xx23$.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla., Cory Vollmer, Richard Gonzales, Robert Anaya, Alex Mineo, James Sandoval, David Custred, Sergio Morales
May 24, 2023 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

It’s unfortunate to see your recent visit was less than satisfactory. Our goal is to provide exceptional customer service and communication and I apologize if we didn’t meet these expectations. I would appreciate the opportunity to address this and learn more about what happened. Please contact me at your earliest convenience, thank you. Darrel Cubillos Darrelcubillos@lithia.com Service Manager

February 06, 2023

Absolutely terrible. Spoke to the parts people and got shafted. My alignment was was made worse, wobbling wheels, parts won’t refund, and on and on. The GM was saying “so More

by thachinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The GM and Parts Guy
Feb 09, 2023 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Hello, it’s unfortunate to see you feel this way, our apologies about the frustration you are experiencing. If you would like to discuss this further, please reach out. Darrel Cubillos Darrelcubillos@lithia.com Service Manager

December 31, 2022

The website sucks and is no help. Parts dept? Called, put on hold forever, called back disconnected Read reviews went elsewhere. More

by Zac
Recommend Dealer
No
Employees Worked With
Crystal Baca
Dec 31, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

We apologize your experience calling and our website wasn't up to par. We always strive to be the best. Please reach out to me I'd really like to discuss further. Cvollmer@lithia.com

September 06, 2022

Lithia Santa Fe is a SCAM do not buy from this dealership. I was sold a 63,000 Jeep Grand Cherokee Overland that hardly works. Dealership washed their hands with my money and will not return my ca More

by Karina R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Naranjo, Robert Anaya
Sep 06, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Karina, I again apologize for the problems you have had with your new Jeep. We never want any customer with any new or preowned vehicle to have issues. I communicated to the Jeep Factory rep and thought their offers of making two payments and giving you 5% below invoice on any other vehicle was a fair option. If their was any other options available I would have definitely offered those to you. I hope you can get some resolution from Jeep as they are the ones who give the guarantee or warranty as they are the manufacturer of the vehicle. I regret hearing that you think we scammed you as that is not ever our intention with any customer. I wish you the best going forward and that you may reconsider including the manufacturer in your complaints online as I thought we tried in our best efforts to accommodate you with loaners and options to trade. Sincerely, Cory Vollmer General Manager Lithia Santa Fe

August 23, 2022

Amanda in the service department provided excellent service. Top notch employee! Went above and beyond to take care of the customer. More

by Jeff.p.condry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Anaya
Aug 23, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Jeff, Thank you for the awesome review. I will share this with Amanda. Thank you, Cory V GM Lithia SF

August 07, 2022

Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to More

by erinealopez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Naranjo
Aug 11, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Hi Erin, thank you for sharing your experience. I regret to learn about the vehicle you were test driving ran out of gas and your overall experience was less than satisfactory. I would like the opportunity to address this directly and hope you will contact me, thank you. Richard Gonzales 505-428-5662 General Sales Manager

August 04, 2022

Lithia and their employees are coached to lie , they offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management wi More

by Rodlucero
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Service manager , Robert Anaya, James Sandoval
Aug 16, 2022 -

Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe responded

Hi Rod, it’s unfortunate to see you didn’t receive five-star service while visiting. I would like the opportunity to address your concerns and hope you will contact me at your convenience, thank you. Francisco Rivas 505-473-1234 General Service Manager

Aug 16, 2022 -

Rodlucero responded

Francisco, Me and my wife were proud and so happy that you guys sat down with us while we purchased and decided to go with extra coverage. You were motivated and seemed genuine. Taking the vehicle back for needed coverage I would have bought tires and or anyo needed. I could see that I needed tires, but the treatment was unbelievable. You guys have my number And we even went back and purchased a challenger, the old building but I see a lot has changed

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