Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

Worse Experience with a Dealership and Service department I have purchased multiple Ram trucks over the years, and my experience with the dealership and service department has just been the worse. I cannot b I have purchased multiple Ram trucks over the years, and my experience with the dealership and service department has just been the worse. I cannot believe they are still in business with the way they treat customers. It like once you have bought the vehicle, they no longer care. The business transaction is done so there is no more need on their part to be nice, cordial, and professional. Friends told me not to go to Lithia, but I thought they were just bitter, but they are not bitter. They are kind and caring people, unlike the staff I have dealt with at Lithia. Even their managers are horrible. Overall, my experience with Lithia is so bad that I will never purchase another vehicle from the dealership. In fact, my experience has been so bad that I will probably never purchase another Ram truck again, and I would encourage any potential customers to at least stay away from Lithia Dodge. More

Bent over backwards to finish repairs on time I live in Valdez and was in Anchorage for a single day. I needed some work done on my Chevy Aveo which was pulling hard to the side when breaking and I live in Valdez and was in Anchorage for a single day. I needed some work done on my Chevy Aveo which was pulling hard to the side when breaking and accelerating. Unfortunately all of the Chevrolet dealers were telling me they would need 3-5 days to do the repairs. With my options running out I figured i would give these guys a call and explained my situation. They told me they would do what they could given the time limit and the fact that this was not a Chevrolet dealer. They replaced the upper strut housing, tie rods and performed an alignment. They resealed my transmission pan and did a flush. They also gave me some advice on another issue that had cropped up recently. I dropped my car off at noon and it was finished by 6 that day! Needless to say they were a lifesaver and now my car drives without pulling to the side. I dealt with Mikey who was very friendly and had a great sense of humor. Keep up the good work guys! More

2008 Jeep Liberty over heat I have 2008 Jeep Liberty Sport it overheat due to the defected water pump. I only make 1 phone call to the Jeep services Dept. my problem was taking c I have 2008 Jeep Liberty Sport it overheat due to the defected water pump. I only make 1 phone call to the Jeep services Dept. my problem was taking care in same day I bring my car in at 9am and pickup at 5:30pm same day. The service Dept. replace the water pump and all the necessary parts that require to repair the over heat problem that I have at no cost to me. Thanks for the good advice from Mr. Kenny Ellert, and the mechanic who is perform the repair from the service dept. Thanks More

Very pleasant. Extreme improvement from the prior visit! Very pleased! Missed replacing one fog light bulb on front, a last minute request. But overall, was great se Extreme improvement from the prior visit! Very pleased! Missed replacing one fog light bulb on front, a last minute request. But overall, was great service! More

Appreciation of Staff Appreciate the reminders - appreciate that the service people listen to what I describe as problems with my vehicle and get me answers - professional Appreciate the reminders - appreciate that the service people listen to what I describe as problems with my vehicle and get me answers - professional crew all around! Very much appreciate the discount coupons e-mail to my home e-mail. More

Best Service Crew Ever I have been getting my '97 Grand Cherokee Laredo serviced all summer and gradually updating parts since nothing had needed to be replaced ever so it w I have been getting my '97 Grand Cherokee Laredo serviced all summer and gradually updating parts since nothing had needed to be replaced ever so it was due, and every experience at Lithia is a good one. I can't say enough good things about the Service department staff. I tell everyone about them! More

Service - Oil Change Service was great and friendly. They got my vehicle completed earlier than expected & identified some minor items that need to be addressed under my Service was great and friendly. They got my vehicle completed earlier than expected & identified some minor items that need to be addressed under my vehicle warranty. More

Oil change Nice staff, quick service loved the experience! Thank you! Lots of info, loved the courtesy vehicle inspection brought the truck back this morning for Nice staff, quick service loved the experience! Thank you! Lots of info, loved the courtesy vehicle inspection brought the truck back this morning for another service listed in the inspection. Very thankful for the courtesy inspection! More

Tune up Got my jeep in and out quickly! Very friendly and courteous. They had to order a part, so I will be back in a few weeks to finish the job. Thanks! Got my jeep in and out quickly! Very friendly and courteous. They had to order a part, so I will be back in a few weeks to finish the job. Thanks! More

Best dealer and service!! My wife and I both drive 300 miles round trip to have all service work done at Lithia Anchorage, though we have a dealer 2 miles from us. Lithia treat My wife and I both drive 300 miles round trip to have all service work done at Lithia Anchorage, though we have a dealer 2 miles from us. Lithia treats us with respect and they are very professional and knowledgeable in their products. More