Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,378 reviews
January 30, 2021
Pretty good, friendly service department. Only negative thing would be the fact that they have an answering machine, but no one ever checks or responds to them. Just have to keep calling every 10 minutes o thing would be the fact that they have an answering machine, but no one ever checks or responds to them. Just have to keep calling every 10 minutes or you will never get through to them. More
by sreutov
Verified CustomerEmployees Worked With
Julie Winkler
January 29, 2021
Sarah was amazing! She was very kind and informative. Not sales pushy. Very smooth process! Would recommend 100%! Finance department did a great job As well! sales pushy. Very smooth process! Would recommend 100%! Finance department did a great job As well! More
by RUDNEV
Employees Worked With
Sarah,
January 28, 2021
I tried numerous times to make an online appointment for an oil change. I left two voicemails in the service department and did not receive a callback. I finally emailed and got a call back to schedule my a an oil change. I left two voicemails in the service department and did not receive a callback. I finally emailed and got a call back to schedule my appointment. I came in for an oil change and wasn't greeted for a minute or two despite being the only customer in the check-in area. When my car was done I mentioned I would like to use the $5 off coupon listed on the dealer's webpage. The service manager asked that I provide proof of the coupon's existence on the website. I couldn't get the website pulled up on my phone, nor is it mobile friendly so I said forget it. I have know idea who I worked with as neither person introduced themselves. More
by bethanyprince
Employees Worked With
I have no idea who I worked with as nobody introduced themselves.
January 28, 2021
They have a decent repair shop. The employees out there had great customer service and where quick to get me in. And figured out roughly what the cost would be and made sure I was okay with it before they had great customer service and where quick to get me in. And figured out roughly what the cost would be and made sure I was okay with it before they did the work. More
by NONE3
Employees Worked With
Nicolas Galletti
January 27, 2021
This is my second jeep I bought from lithia, my experience this time was not good,salesman not very helpful, jeep I bought needed lot's of repairs to make safe driving, lithia eventually paid for s experience this time was not good,salesman not very helpful, jeep I bought needed lot's of repairs to make safe driving, lithia eventually paid for some,I had to pay 1299.00 out of pocket to have repairs done.Lithia service offered to do for 1799.00 but I went to les schwab instead .Lithia service department did get me 2 free Uber rides,very nice service.. i.love lithia and my jeeps,still feel I'm owed 1299.00 for my out of pocket repairs. Hopefully lithia can get me into my 3rd jeep soon.thank you Kyle Johnson 509-890-8814 More
by KJWORK
Employees Worked With
Nicolas Galletti, Julie Winkler
January 27, 2021
I remember when a diagnosis didn't cost, but with that said, they were quick to get my car in and figure out what the problem was. I didn't have them fix it as it was something I could do for much less. said, they were quick to get my car in and figure out what the problem was. I didn't have them fix it as it was something I could do for much less. More
by Cutlass122
Employees Worked With
Nathan Emmans
January 26, 2021
Thankyou so much to everyone who helped my husband and I.Greg helped my husband and I buy my Chrysler! Thankyou again this was a amazing buying experience. I.Greg helped my husband and I buy my Chrysler! Thankyou again this was a amazing buying experience. More
by Nicole Burn
Employees Worked With
Greg T
January 26, 2021
Knew what I came in for. Purchase was easy and straightforward. Zack was friendly and efficient. Finance guy made it easy as well. Great price on service contract. straightforward. Zack was friendly and efficient. Finance guy made it easy as well. Great price on service contract. More
by Seth H.
Employees Worked With
Zachary Pyatt
January 23, 2021
Bought a three year old Jeep. After a couple of car washes you could see the deep scratches and chips that had been “fixed”. Many showed up all over car, it wasn’t just one. Would never suggest buy washes you could see the deep scratches and chips that had been “fixed”. Many showed up all over car, it wasn’t just one. Would never suggest buying from them. More
by motionmakerdal
Employees Worked With
Justin Stanger
January 23, 2021
Lithia has proven to me that you do not have to be the best to deserve receiving the best service available. Thank you for everything. best to deserve receiving the best service available. Thank you for everything. More
by SHAD.ROBLES
Employees Worked With
Nicolas Galletti, Julie Winkler
