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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 24, 2020
I purchased my Jeep from Lithia, Jeep 7 years ago, brand new. The service and customer care has always been excellent. I wouldn't take it anywhere else. new. The service and customer care has always been excellent. I wouldn't take it anywhere else. More
by susanblair558
Verified CustomerEmployees Worked With
Julie Winkler
Helpful November 24, 2020
My oil change took 2 hours which is ridiculously long when someone is waiting at the dealership. My appointment was at 10:30..At 12:00, they came to ask me if I wanted a $65 air filter. I asked if they w when someone is waiting at the dealership. My appointment was at 10:30..At 12:00, they came to ask me if I wanted a $65 air filter. I asked if they were almost finished. They hadn’t started. When I walked in, three men were at the service desk. One had a mask but under his nose and the other two had NO MASKS AT ALL.! Then a women came in who did wear a mask. No one in the service area seems to be masked nor parts. You, LITHIA are part of the problem. I don’t intend to ever come back. Who do you think you are? More
by Joyce
Employees Worked With
Nicolas Galletti
November 23, 2020
The service was good. The wait time good. Two things to make it better: accessible plugins in the waiting room & having my contact info accurate, necessary to schedule online as only the phone number is a make it better: accessible plugins in the waiting room & having my contact info accurate, necessary to schedule online as only the phone number is allowed for verification. I did have to question if my tire pressure was addressed as it didn't show on my service invoice and the tire pressure read the same as when I took it in...still questioning that a bit. And, from a positive note, Lithia was unable to reproduce a situation so did not charge me for the diagnostics, which I appreciated immensely as apparently it's not covered via warranty. More
by jjcsyverson
Employees Worked With
Julie Winkler
November 23, 2020
My service advisor is absolutely the best. Julie goes above and beyond to get my vehicles through the shop. Never found better service Best in town. above and beyond to get my vehicles through the shop. Never found better service Best in town. More
by JAM99001
Employees Worked With
Julie Winkler
November 21, 2020
Gave Five stars for Matt Cunningham and julie. Three stars for Tonny. Wish to talk about Tonny, call me. No name tags and no trash cans in service area. I had to call back to find out whom I talked t stars for Tonny. Wish to talk about Tonny, call me. No name tags and no trash cans in service area. I had to call back to find out whom I talked to. Alain More
by a.struelens
Employees Worked With
Julie Winkler
November 20, 2020
The service was good and in a timely manner. The people were courteous and professional! I would recommend them to Family and friends! Thank You Donelle were courteous and professional! I would recommend them to Family and friends! Thank You Donelle More
by DONELLECOTTER
Employees Worked With
Nicolas Galletti, Julie Winkler
November 20, 2020
Hourly Shop rate is waaaay too high. To blow out water sunroof drain $145?! To plug computer into vehicle to say what’s wrong $145?! For a total of over 325 (other miscellaneous stuff also added to Bil sunroof drain $145?! To plug computer into vehicle to say what’s wrong $145?! For a total of over 325 (other miscellaneous stuff also added to Bill) Customer service was fantastic and everything else was good. Just the Shop Rarte was my biggest problem. Thanks More
by pink_papayas
Employees Worked With
Nicolas Galletti, Celina Eklund
November 20, 2020
Always on time, always fix my complaint. The first time. Service writer very well informed. They text me to remind me of my appointment. Good service. Service writer very well informed. They text me to remind me of my appointment. Good service. More
by DAVEOIEN
Employees Worked With
Jon Stewart
November 20, 2020
Tony was excellent, he was easy to work with and made us feel like we were more than just a customer. Bringing a vehicle in for repair is never fun, however, Tony helped make it an enjoyable experience. feel like we were more than just a customer. Bringing a vehicle in for repair is never fun, however, Tony helped make it an enjoyable experience. More
by MDHALL73
Employees Worked With
Tony, Julie Winkler
November 20, 2020
Our salesman was engaging, but was either playing the old "I have to check with my manager" game or wasn't very knowledgeable in all aspects of the sale. We didn't get as good of a deal as the other Jeep dea "I have to check with my manager" game or wasn't very knowledgeable in all aspects of the sale. We didn't get as good of a deal as the other Jeep dealer in town, but they didn't have as much inventory as Lithia. I wanted to wait but, my wife found one she liked and we paid the higher price. More
by RIVERSIDERAMPS
Employees Worked With
Zachary Pyatt
