Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Staff should be wearing masks. Calling to schedule was Staff should be wearing masks. Calling to schedule was incredibly difficult. I waited in the ring cycle for more than 10 min on two different occasi Staff should be wearing masks. Calling to schedule was incredibly difficult. I waited in the ring cycle for more than 10 min on two different occasions. Would be nice if someone answered. If I could get my money back less services used for the prepaid service I would. Will never do that again. More

They lost my locking lug nut key he told me 6-7 dollars each 13.86 each 5 lug nuts not good at all service each 13.86 each 5 lug nuts not good at all service More

I brought my car in Monday for a scheduled oil change. When I left the dealership I heard a rattling in my engine. I called the next day, Tuesday, to ask about bringing my car in to have the rattling look When I left the dealership I heard a rattling in my engine. I called the next day, Tuesday, to ask about bringing my car in to have the rattling looked at. The girl from the service department seemed clueless and when I asked about getting a loaner while my car was being looked at, she immediately transferred me to somebody else without saying anything. I left a message with that person but never received a call back. Thursday I called the dealership again to ask about dropping my car off and getting a loaner. The woman on the phone said that I would need to pay a $35 fee for the loaner. I explained to her that the issue was caused during an oil change on Monday and that my car was still fully under warranty and I shouldn’t need to pay for a loner. She said that I would still need to pay the $35 fee and I immediately asked to speak with a supervisor. I again left a voicemail with the supervisor and hung up and called the dealership and asked to speak with the service manager. The service manager was able to get me an appointment the next morning and secure a loaner vehicle without a fee. The issue with the rattling was caused by the splash plate not being bolted back down after the oil change on Monday. I was an aircraft mechanic for four years and I’m not sure how a main plate doesn’t get bolted back down. I should not of had to call 4+ times and speak with a manager before being able to get an appointment set up. This issue took several hours out of my day, time off of work, and stress not knowing why my engine was rattling so loudly all from a basic service that I paid for. I’d like an oil change credited to my account to make up for this. The customer service I had was horrible other than the service manager who is able to quickly and efficiently able to get an appointment and loaner set up for me. More