Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

They lie I bought a 2017 Subaru sti from this place and was happy with the experience at first they told me if anything is wrong with the car in the first 60 d I bought a 2017 Subaru sti from this place and was happy with the experience at first they told me if anything is wrong with the car in the first 60 days or 3000 miles they will take care of it I notice that it had a vibration while at highway speeds so I took it in they said my wheels just need to be rebalance then it was worse after that I finally took it to les shawbs and they told me I had a bent wheel I returned to the dealer still under my 60 day 3000 mile time frame and they took it for a drive told me it's not bad I told them that it hasn't been 60 days or 3000 miles it needs to be fixed they told me the would call me in a couple of days after they had a chance to talk to sales and I haven't heard back I've called 3 or 4 times left messages and no one will call me back this place is a joke they dont hold up their end of the bargain at all if you buy from them better hope nothing is wrong with whatever you buy because they wont fix it they'll tell you they will when your buying the car but once something comes up they'll drag their feet until they are no longer in the 60 day 3000 mile time frame it's a total scam More

sales not enthused two different salespeople at different times, neither one acted enthused and neither one asked if they could find a ram 3500 at a different dealership two different salespeople at different times, neither one acted enthused and neither one asked if they could find a ram 3500 at a different dealership. I know there were 2018 rams at several dealerships including their own lithia stores. I did most of research of the questions i asked. Not pleased with lack of trying to make a deal on any vehicle except what was on there lot, which was one larimie 3500. I had my 2014 ram in for service recall and I would give service a 5 star, this time and the 10 or so other times for recalls and service. More

Amazing Customer Service I was having very suddenly having issues with my Jeep Cherokee Trailhawk and when I was able to get it towed in to your dealership I talked with Julie I was having very suddenly having issues with my Jeep Cherokee Trailhawk and when I was able to get it towed in to your dealership I talked with Julie. Julie was amazing and I explained I was from Canada ad needed to go back the next day. Unfortunately the issues with my Jeep was a pretty serious transmission issue so that wasn't happening. Julie called me the next morning and explained the issue very well. She also said they had to order a part and she had overnighted it. The part arrived the next day and I was able to leave that evening to head back to Canada. I have extended warranty thank god or I don't know what this may have cost me! I will always bring my Jeep here for any of my needs once I move to Spokane in the very near future! Thank-You so much for your amazing service! Julie and your team were truly lifesavers! Candice Bailey More

Great work They did a great job, fast and friendly service. Kept me informed throughout the process. Would recommend to all for any service work needed. I will They did a great job, fast and friendly service. Kept me informed throughout the process. Would recommend to all for any service work needed. I will return. More

Recall updates Made an appointment to get some recalls taken care of on my 1500 Ram. Linda was awesome to deal with and made the process really easy. Dropped my truc Made an appointment to get some recalls taken care of on my 1500 Ram. Linda was awesome to deal with and made the process really easy. Dropped my truck off early and it was done sooner than expected and was able to go on with my day. Thank you Linda for being so helpful!! More

Great people to work with Our family has bought several cars from here and we have always been taken care of 100% my most recent sales men Casey Jones was excellent!! Our family has bought several cars from here and we have always been taken care of 100% my most recent sales men Casey Jones was excellent!! More

Exceptional They found a problem that was unknown at the time we decided to purchase and fixed it before we took possession of the Jeep we were thoroughly impress They found a problem that was unknown at the time we decided to purchase and fixed it before we took possession of the Jeep we were thoroughly impressed with the service. More

Dependable and Thorough Julie has exceptional knowledge of my vehicle needs, and is aware of any recall issues that need to be addressed. My service is always as scheduled, Julie has exceptional knowledge of my vehicle needs, and is aware of any recall issues that need to be addressed. My service is always as scheduled, and always done on time. I am always treated very well. More

Best customer service Normally I don’t like going into dealerships because of the hassling and such. This dealership is completely different. I got a recall on my fiat fixe Normally I don’t like going into dealerships because of the hassling and such. This dealership is completely different. I got a recall on my fiat fixed, and I wasn’t hassled to get anything else done to my car, their staff was so friendly and took the time to explain to me what was going to happen that day. More

Exceptional service! Everyone is so friendly and went above and beyond to answer all our questions. No pressure tactics and true care that we made the right decision for u Everyone is so friendly and went above and beyond to answer all our questions. No pressure tactics and true care that we made the right decision for us. Will definitely buy from them again! More