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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Spokane, WA

4.5
1,380 Reviews

10701 N Newport Hwy

Spokane, WA

99218

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1,380 Reviews of Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

March 05, 2021

Jennifer went out of her way to find us the truck we wanted since they didn't have the model we wanted at the dealership. She followed up on all phone calls and gave us a great lesson on how to work th More

by RUSSEL94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Charbonneau, Jennifer Hawk
Mar 07, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for leaving a review! We’re here to help serve you in the best way possible. Enjoy your new ride.

March 05, 2021

Justin Kim is an amazing person to work with he got me into a brand new vehicle which I never thought possible he is a very positive employee and works to no end to make sure that the people he works with More

by BONNIEROGERS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kim
Mar 07, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Your happiness gives us joy! Thank you for working with our sales team. Enjoy your new car!

March 05, 2021

Fast, courteous and good communication. Saved me money on maintenance by advising items that didn’t need to be done. Thumbs up and happy to work with them! More

by RYANFLORES20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicolas Galletti, Jeff Boone
Mar 05, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thanks for taking the time to share your experience with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your appreciation. Be well!

March 04, 2021

Waited 3 years to get my recalls done. Have full warrant but was told I have to pay $145.00 for you to check out my bumper sinsers. NOT HAPPY WITH LITHIA OR RAM. More

by STANBORING537
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicolas Galletti
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

We love hearing from our customers! We are sad your review is a poor one, but we are working hard to improve on our end. Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-321-7301 to speak directly with General Manager Scott Brewer so we can provide a solution to this issue.

March 04, 2021

Jennifer was a pleasure to work with. Professional, nice, reliable. Such a positive buying experience. Will def be back and hope to refer her business More

by Jamie D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hawk
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for stopping by and spending time at our dealership. We enjoy helping you and we can’t wait to help the next person find the car of their dreams!

March 03, 2021

Greg took good care of us and my daughter loved Josh in the finance department she says he was funny and I totally agree. I only had one issue on our used Cadillac that we purchased has something wrong wit More

by MINNIEME52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Charbonneau, Greg Tiemann
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for the great review! We appreciate your support and encouragement.

March 03, 2021

Had cash in hand to buy a new Jeep Justin Kim stood me up at my appt. Dustin put me a jeep but color was wrong. Bought one that night at Dave Smith where the salesman and the vehicle were waiting for me! More

by GBLUFFCIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Capshaw, Justin Kim
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Hi there, thank you for sharing your thoughts. We are so sorry to hear about this.Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-321-7301 to speak directly with General Manager Scott Brewer so we can provide a solution to this issue.

March 03, 2021

Fast service. Excellent customer contact, communication, and service. Clean waiting area including restroom. Price seems a bit high for oil and lube, I may look around for another dealership for servic More

by MiguelNMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do t recall the guys name. He was very helpful.
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for the great review! We appreciate your support and encouragement.

March 03, 2021

Dustin and Jon (finance) were awesome to work with! I would give Dustin a ten. But he doesn’t appear to be below. Dustin rocks! More

by SOMMERHI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin, Jon
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

You have made our day by sharing your positive experience. We look forward to helping you again.

March 03, 2021

The salesman was probably the most pushy,rude and least knowledgeable person we could of had unfortunately. If your going to be a salesman know what your selling. Ridiculous. More

by DEANNKARAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Mead
Mar 04, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for the feedback. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-321-7301 to speak directly with General Manager Scott Brewer so we can provide a solution to this issue.

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