Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

They get the job done in a timely manner! Julie in the Service dept is a ROCKSTAR. She is the reason I'll never buy or fix a car anywhere else. Service dept is a ROCKSTAR. She is the reason I'll never buy or fix a car anywhere else. More

Great customer service, Jeniffer worked with us over the phone first and then made the appointment, everything went very smooth even the paper work. The car was delivered and paperwork was signed without an phone first and then made the appointment, everything went very smooth even the paper work. The car was delivered and paperwork was signed without any problems More

Great Service in the Service Department and Parts Department. Answered ALL my questions! My vehicle appt. was great and the time allotted was spot on! I will be returning for future services. Department. Answered ALL my questions! My vehicle appt. was great and the time allotted was spot on! I will be returning for future services. More

The a service was fast and they even brought the car to the door for me so I didn't have to carry my infant across the parking lot. Thanks! the door for me so I didn't have to carry my infant across the parking lot. Thanks! More

Great job as usual Bring bring all my fleet vehicles to Lithia regardless of brand they consistently do an excellent job! Zachary and Julie make the process very smooth Bring bring all my fleet vehicles to Lithia regardless of brand they consistently do an excellent job! Zachary and Julie make the process very smooth and effortless and efficient. More

Pleasant safety/diagnostic work. I went to this dealership to get some safety recall work done and get some word as to why my vehicle had a check engine light on. When I arrived, no o I went to this dealership to get some safety recall work done and get some word as to why my vehicle had a check engine light on. When I arrived, no one greeted me at the car, but after going in, I was treated well by a service advisor who checked me in and addressed my concerns. I mentioned a few smaller notes, and she was very attentive in listening to my concerns. She let me know it would be a minute, but made sure to politely explain that I would be dealing with another female service advisor at the end of the work. The waiting room consists of a little corner of the showroom tucked away by the parts counter with stale coffee, vending machines, decent seats, and absolutely NOWHERE to plug in your phone while you wait. I'll at least say the area is clean, and the merch they have for sale by parts, while sparse, is well organized and clean. The waiting area was definitely the most lackluster part of the entire experience. As a reference point, the Nissan dealer in Spokane Valley has cookies, an individualized Keurig coffee machine, and a fridge full of cold water. As another reference point, a Ford dealer in NW Las Vegas, NV has donuts brought in from a local business along with a small store in the dealer from which to source anything from a snack to a whole sandwich. Not saying that Lithia FCA is a terrible dealer, but I'm sure the Mopar owners would appreciate a dealer that cared a bit more about the amenities, considering the biggest profit center for most dealerships is the service center... Moving on, when I went to check on the status of my vehicle, I found it was already done. The other service advisor was well informed, didn't aggressively pressure me into getting work done (BIG PLUS), but politely informed me of what the vehicle needed done, and also the status of the safety recalls. Both service advisors I dealt with were great! Very professional, and easy to work with and talk to! Overall, 7.5/10. 10/10 for the service advisors, and 4/10 for the waiting area. I would definitely go here again, and recommend Lithia FCA over its across town rival! Some carbs and some outlets in the waiting area would go a long way toward making the area nicer to be in. Side note: I went ahead and walked the lot, just to see what inventory was on sale. I get that in Spokane, most of your sales are SUV's/RAM vehicles. I get that FIAT products are... challenging to move. That said, it would've been nice to see a Fiat 124 Spider(Spyder?) somewhere on the lot. It's so hard to see any FCA dealer carry them here in the NW. More

Excellent. Can’t say enough good things. Everything you should expect and more. Friendly up front honest. Will be using again when the time arrives. should expect and more. Friendly up front honest. Will be using again when the time arrives. More

Great experience with John Berger in sales! Deal was worth the 8 hr drive drive Billings Mt. Highly recommend the dealership! Would buy from again. worth the 8 hr drive drive Billings Mt. Highly recommend the dealership! Would buy from again. More

The lady that made my appointment was very rude. I didn't get her name. But everyone else was great. A little long on time. get her name. But everyone else was great. A little long on time. More