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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
Eugene, OR
2,352 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,352 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
August 27, 2025
I am writing this review after a deeply concerning experience with a new vehicle purchase. Having bought more than a dozen new vehicles in my lifetime, this has been a uniquely disappointing process. experience with a new vehicle purchase. Having bought more than a dozen new vehicles in my lifetime, this has been a uniquely disappointing process. My brand new Jeep was delivered with two significant issues: five missing bolts and deep scratches that are visible and catch my nail. A salesman initially told me both would be fixed. When I returned the vehicle to Lithia Jeep in Eugene, I asked for a comprehensive safety review. The service manager claimed he could not see the scratches and refused my offer to show him with an LED light. To verify that the safety review was completed, I placed a small piece of tape on the hood. I later confirmed that the hood was never opened, indicating that the dealer did not perform the assessment as promised and had provided false information. This raises serious safety concerns, and I no longer feel the vehicle is safe for my family. After seeking assistance, Stellantis has also been unwilling to help resolve this matter. I am extremely disappointed in the lack of support from both the dealer and the manufacturer and will never purchase a vehicle from this brand again. More
by RJ
Employees Worked With
Guy Germann, Dane Paddock, Dakota Griesel
June 24, 2025
After more than two weeks of silence, missed follow-ups, and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got wa and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got was a black hole of communication and a service department that operates like customer updates are optional. When I finally received a message from Jimmy Schaberg, it was full of excuses: “We can’t fix it without parts…” “I’m sorry the communication was delayed…” “We ordered your part without a deposit...” So now I’m supposed to be grateful they finally did the bare minimum after two weeks of nothing? No timelines. No accountability. No proactive communication. And no follow-up on the personal property left in my vehicle. Just weak apologies and a pat on the back for doing what they should’ve done on day one. Let me be clear: this is not a communication problem. This is a culture problem. Their service department clearly doesn’t value customers’ time or trust. If I hadn’t pushed for answers, I’d probably still be waiting in silence while my vehicle sat untouched. I’ll never be back. And if you care about your time, your property, or being treated like more than an inconvenience—take your business anywhere else. More
by Josh G
Employees Worked With
Jimmy Schaberg, Kevin Cox, , Guy Germann, Dane Paddock
March 13, 2025
This is one of the worst delers. The service department makes you wait 90 minutes for a scheduled appointment. I bought free oil changes for life and really regrett it. They either The service department makes you wait 90 minutes for a scheduled appointment. I bought free oil changes for life and really regrett it. They either make up repairs needed or they are totally incompetent. Buying from this dealership also sucked. More
by Dvkit
Employees Worked With
Guy Germann, Dane Paddock
October 22, 2024
Been trying to get a person on the phone for FIVE DAYS. Nobody will answer the phone or return calls from voice mails left. Pretty bad. I’ve tried every extension, sales, parts, business office, Operator a Nobody will answer the phone or return calls from voice mails left. Pretty bad. I’ve tried every extension, sales, parts, business office, Operator and especially SERVICE, where I am trying to communicate with. Cannot see how a car dealership can run without answering the phone EVER, not once. Had my car towed there last night finally, left a note with the tow truck driver who called me back when he delivered my car and said he gave it to a service advisor name Billy, still no call. It’s now near the end of business the next day (day six) still absolutely no human interaction. Wonder if I will need to send another tow truck to pick up my jeep and find another place. Lithia Jeep of Eugene…BEWARE More
by CT
Employees Worked With
Nobody to rate, no one answers the phone!
September 25, 2024
So it turns out in working on trading in this van, Lithia in southern Oregon has now brought it to my attention that I was overcharged market value by atleast 6,000$ and the specific extended warranty with 1 in southern Oregon has now brought it to my attention that I was overcharged market value by atleast 6,000$ and the specific extended warranty with 100$ deductible was all a very very poor deal for me.. Why was this the way that you guys took care of this deal????? Feeling very upset and if this all has no good reasoning then it’s extremely violating of me the clients trust with lithia of Eugene More
by Kellrae82
Employees Worked With
Joshua Hogan, Brian Fisher
September 16, 2024
Great service, kind employees, quickly fixed my broken taillight with no charge! Extremely grateful for the generosity they showed me. I’m a college student and have never taken my car in to be looked at taillight with no charge! Extremely grateful for the generosity they showed me. I’m a college student and have never taken my car in to be looked at alone before so this experience was reliving. The help i received was great! More
by maggie26
Employees Worked With
Kevin Cox
August 14, 2024
I live in Nevada and was on vacation in Oregon. In Newport my 2023 Ram 2500 DPF went out and the only dealership in the state of Oregon that had my part was in Eugene. I limped my truck there and t In Newport my 2023 Ram 2500 DPF went out and the only dealership in the state of Oregon that had my part was in Eugene. I limped my truck there and they were all booked up but still went out of their way to get me back on the road. Great service!!! Thank you More
by loredelsarto
Employees Worked With
Scott, and his mechanic
August 09, 2024
After my review the boss wanted me to contact him, he posted, I did.... No response yet to my personal email sent July 26, 2024 This was concerning a gas tank puncture, vandalism on their lot, which I posted, I did.... No response yet to my personal email sent July 26, 2024 This was concerning a gas tank puncture, vandalism on their lot, which I was Not informed of, but I caught it before leaving the lot. Had to purchase a new tank myself and then they put it in free...Very sneaky though that they sealed the hole and did not tell me. Plus they tell me when you sign to leave your rig for service, they are not liable for damage. Tank is about 500. new, I paid 125. for used one without a hole....But they don't want to respond to me, when I say, if you want to do the right thing you could pay the 125., and so I am posting again. So I appreciate the used tank install a ton, I do not appreciate being sneaky and then act online like you care about your customers and want them to contact you, and then do not respond to them. More
by nosenuthin
Employees Worked With
jimmy schaberg
April 17, 2024
Dakota was very pleasant & helpful. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment. We ran into a couple issues (our fault not his) when doing some paperwork & He helped us through it. Very pleasant experience & environment. More
by Junior
Employees Worked With
Devin Pratt, Dakota Griesel
