Back

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,367 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

Directions

By Type

2,367 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

October 04, 2025

My experience with Lithia was amazing from start to finish! I worked with Josh and felt like everything just clicked. Communication was great, he was quick to respond and brought our transaction to a More

by Wanda Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Hogan, Sales and Rob Bennett, Management
Oct 06, 2025 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hi Wanda, Congrats on your new Jeep! We're so happy Josh and the team could assist you in such a timely manner. Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Eugene! Enjoy the ride!

September 22, 2025

Performed service as requested. Performed in a timely manner. Comfortable accommodations in the waiting area. More

by Thaimaniac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service name unknown
Sep 22, 2025 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hello, We’re delighted you found our accommodations comfortable and our service prompt at Lithia Chrysler Dodge Jeep Ram Fiat of Eugene. We look forward to assisting you in the future!

September 21, 2025

My service advisor handled it professionally and Im glad meeting with people like him. Very thorough explanation on the process of service and how it works through my extended insurance. More

by Irwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON CONN
Sep 22, 2025 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hi Irwin, We are glad to hear our team explained everything thoroughly and handled all of your service needs professionally. Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Eugene and for sharing your feedback. We hope to see you again down the road! Safe travels!

September 18, 2025

Easy to deal with and no pressure is the way to go! Very knowledge salesman Vic More

by Nbardaville
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vic
Sep 18, 2025 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your first-class customer service experience with our Lithia Chrysler Dodge Jeep Ram Fiat of Eugene team! We love knowing you enjoyed your car-buying experience. Enjoy every mile ahead!

September 18, 2025

Making and appointment and checking in was fairly expedient. Time quoted to complete my servicing took over 40 minutes longer. The presentation is seeking approval to provide addition servicing produ More

by lroberts1241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 19, 2025 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hello, We appreciate your input and apologize for the delay during the service process. I will make sure to share your feedback regarding any confusion about our maintenance services with our team. Please contact me directly if you have any questions. Thank you, Jimmy Schaberg Fixed Operations Director jimmyschaberg@lithia.com

August 27, 2025

I am writing this review after a deeply concerning experience with a new vehicle purchase. Having bought more than a dozen new vehicles in my lifetime, this has been a uniquely disappointing process. More

by RJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy Germann, Dane Paddock, Dakota Griesel
June 24, 2025

After more than two weeks of silence, missed follow-ups, and vague non-answers, I’ve completely lost faith in Lithia Dodge of Eugene. I brought in my vehicle expecting professional service. What I got wa More

by Josh G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Schaberg, Kevin Cox, , Guy Germann, Dane Paddock
March 13, 2025

This is one of the worst delers. The service department makes you wait 90 minutes for a scheduled appointment. I bought free oil changes for life and really regrett it. They either More

by Dvkit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guy Germann, Dane Paddock
Mar 14, 2025 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hello, I'm sorry to hear about your experience with our service department. We value our customers time while striving for seamless and efficient service. We will continue to work on this aspect of service. Please reach out if you'd like us to address any specific issues or discuss further how we can improve. Thank you, Jimmy Schaberg Fixed Operations Director

October 22, 2024

Been trying to get a person on the phone for FIVE DAYS. Nobody will answer the phone or return calls from voice mails left. Pretty bad. I’ve tried every extension, sales, parts, business office, Operator a More

by CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody to rate, no one answers the phone!
Oct 23, 2024 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hello, I'm aplogetic to be reading about the difficulty you've had reaching us and am sorry for any frustration caused. I hope we can earn your trust back through prompt and thorough service on your Jeep. Please contact me at jimmyschaberg@lithia.com and I will ensure you're taken care of moving forward. Thank you, Jimmy Schaberg Fixed Operations Director

September 25, 2024

So it turns out in working on trading in this van, Lithia in southern Oregon has now brought it to my attention that I was overcharged market value by atleast 6,000$ and the specific extended warranty with 1 More

by Kellrae82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Hogan, Brian Fisher
Sep 26, 2024 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Hello, We strive for transparency in all our deals, so it's concerning to learn about your experience with your trade. I'd like the opportunity to discuss this further with you directly and see what we can do to address your concerns. Please reach out when convenient. Thank you, Guy Germann Sales Manager 541-434-3324