Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

New Key for my Caravan Job done well but total costing too much. $229. I had no other choice as I had lost both keys to my caravan and had to return to a Dodge dealer. Job done well but total costing too much. $229. I had no other choice as I had lost both keys to my caravan and had to return to a Dodge dealer. More

Oil change service This was a walk in appointment. I was told my Jeep would be done in about one hour and 20 minutes. I left for lunch and came back a little over an ho This was a walk in appointment. I was told my Jeep would be done in about one hour and 20 minutes. I left for lunch and came back a little over an hour later. At the one hour, 20 minute mark, I was called up to the counter and my vehicle was done. I appreciate that. More

Very smooth operation on the front end so far. I’ll start with no real wiggle room but they offer great deals on both sides and are fair with their values. Robert was my salesman and he was excelle I’ll start with no real wiggle room but they offer great deals on both sides and are fair with their values. Robert was my salesman and he was excellent very professional handled all my questions in a timely manner. Yeah More

years of great service I bought my first truck from litha in 2006. Over the years they have always been fair and upfront. The service department is pretty goo to deal with a I bought my first truck from litha in 2006. Over the years they have always been fair and upfront. The service department is pretty goo to deal with also. They have been our first stop and haven't needed to keep shopping. More

Easy , nice people , clean I had a great experience there at Lithia both of the salesman’s were great and I really love my car. They got me the car that I wanted with the paymen I had a great experience there at Lithia both of the salesman’s were great and I really love my car. They got me the car that I wanted with the payments that I wanted too More

I was very impressed with the service dept. I had a problem with a car I bought, and the service dept. took great care to make me happy! The service department is great! I recommend it! I had a problem with a car I bought, and the service dept. took great care to make me happy! The service department is great! I recommend it! More

Used car purchase The services while buying the car and the trade in went well, however the car was not cleaned at all and we left it there for a few hours that day and The services while buying the car and the trade in went well, however the car was not cleaned at all and we left it there for a few hours that day and even brought it back the next day for 4 hours and it still was not cleaned properly. Because of all of the animal hair in it we are going to have to pay to have it cleaned. Not happy with that at all. More

Great Thank you!! Everyone was very nice and made the sale easy. Would come again and buy from you, thanks again!! Super friendly and easy to buy from with Thank you!! Everyone was very nice and made the sale easy. Would come again and buy from you, thanks again!! Super friendly and easy to buy from with no pressure More

Justin was great to work with. We appreciate being able to make our deal via email before making the drive to Eugene. Also, like that they have a large selection of trucks. to make our deal via email before making the drive to Eugene. Also, like that they have a large selection of trucks. More

Waiting times extensive, service marginal I have been a customer of Lithia since 2010 and purchased three vehicles from you, in the beginning I felt good about the dealership, I now after spen I have been a customer of Lithia since 2010 and purchased three vehicles from you, in the beginning I felt good about the dealership, I now after spending countless hours in the waiting room with no resolve to my issues with the vehicles have a different perspective. The first issue was a 8 hour wait in the old waiting area while they tried to balance a tire on my NEW 2016 Ram, back and forth 4 test drives to figure out a vibration which I indicated to them originally was a bad tire. Final resolution after 8 hrs. of messing with it? A bad tire, replaced and problem was solved. I have been in twice complaining about the electronic shift as it has in the last couple of months left us unable to get the truck in gear. Happened again four days ago and would not go in any gear, just a flashing yellow light. Turned truck off for half hour and it's working again. The answer from the service department is there is "Nothing Wrong?" so reluctant to bring it in again. Last week we waited 2 1/2 hrs. because for the Second Time we brought our new Dodge Caravan in as we have oil leaking on the garage floor. Resolution? Bring it back in a week and we will check it again we can't find a leak. When I dropped my truck off for service someone put a sizable dent in the door, I turned it into my insurance co. for a 1200 dollar claim, your service dept. admitted the damage was done there but wanted to try and remove the dent with no bodyshop just a dent repair service? My offer from the service dept. was a free tank of gas. We came out from service and someone parked our car literally sandwiched between two others where I could barely squeeze in, I mean tight! I am 77 yrs old and not as limber as I once was. Our new van has a vibration which your service team said was balance on the tires but two of the tires were defective and would not pass a load test. These are NEW Goodyear Assurance tires that were almost a thousand dollars! They charged us 75.00 for the balance and told me to go back to Goodyear the tires were bad. I drove to Goodyear on West 11th and they checked all the tires and verified they were good and one of the wheels was out of round. I went back to Lithia, same day mind you roughly an hour later and told them what I was told at Goodyear, they denied the one wheel was bad, it was the tire!! They once again put it on the machine and now it suddenly passes the load test??? Another test ride and they tell us it's better now by 80%. It is better now, but, I feel the wheel which was shown to me on a balance machine should have been replaced as a defective manufacturer warranty. They refused. We still have the vibration at times and I am very reluctant to return, this last fiasco caused me to spend the entire day from 9 am to 4 pm at your service dept. once again. No resolution! I have written numerous times in response to surveys I receive and have never gotten a response. My opinion of Lithia has reached a all time low and I am considering a Subaru and a different dealer that has service that is productive and truly values it's customers, I don't feel Lithia really cares once the sale is complete. When it comes to the point I can't drive the van and be happy with it I will most likely look elsewhere. Thank You, Jerry L. Martin More