Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Waiting times extensive, service marginal I have been a customer of Lithia since 2010 and purchased three vehicles from you, in the beginning I felt good about the dealership, I now after spen I have been a customer of Lithia since 2010 and purchased three vehicles from you, in the beginning I felt good about the dealership, I now after spending countless hours in the waiting room with no resolve to my issues with the vehicles have a different perspective. The first issue was a 8 hour wait in the old waiting area while they tried to balance a tire on my NEW 2016 Ram, back and forth 4 test drives to figure out a vibration which I indicated to them originally was a bad tire. Final resolution after 8 hrs. of messing with it? A bad tire, replaced and problem was solved. I have been in twice complaining about the electronic shift as it has in the last couple of months left us unable to get the truck in gear. Happened again four days ago and would not go in any gear, just a flashing yellow light. Turned truck off for half hour and it's working again. The answer from the service department is there is "Nothing Wrong?" so reluctant to bring it in again. Last week we waited 2 1/2 hrs. because for the Second Time we brought our new Dodge Caravan in as we have oil leaking on the garage floor. Resolution? Bring it back in a week and we will check it again we can't find a leak. When I dropped my truck off for service someone put a sizable dent in the door, I turned it into my insurance co. for a 1200 dollar claim, your service dept. admitted the damage was done there but wanted to try and remove the dent with no bodyshop just a dent repair service? My offer from the service dept. was a free tank of gas. We came out from service and someone parked our car literally sandwiched between two others where I could barely squeeze in, I mean tight! I am 77 yrs old and not as limber as I once was. Our new van has a vibration which your service team said was balance on the tires but two of the tires were defective and would not pass a load test. These are NEW Goodyear Assurance tires that were almost a thousand dollars! They charged us 75.00 for the balance and told me to go back to Goodyear the tires were bad. I drove to Goodyear on West 11th and they checked all the tires and verified they were good and one of the wheels was out of round. I went back to Lithia, same day mind you roughly an hour later and told them what I was told at Goodyear, they denied the one wheel was bad, it was the tire!! They once again put it on the machine and now it suddenly passes the load test??? Another test ride and they tell us it's better now by 80%. It is better now, but, I feel the wheel which was shown to me on a balance machine should have been replaced as a defective manufacturer warranty. They refused. We still have the vibration at times and I am very reluctant to return, this last fiasco caused me to spend the entire day from 9 am to 4 pm at your service dept. once again. No resolution! I have written numerous times in response to surveys I receive and have never gotten a response. My opinion of Lithia has reached a all time low and I am considering a Subaru and a different dealer that has service that is productive and truly values it's customers, I don't feel Lithia really cares once the sale is complete. When it comes to the point I can't drive the van and be happy with it I will most likely look elsewhere. Thank You, Jerry L. Martin More

A good experience. Ordered from the factory. Over the years, I've ordered about five vehicles from the factory. Various brands, of course. My experience ordering the Wrangler was very smooth an Over the years, I've ordered about five vehicles from the factory. Various brands, of course. My experience ordering the Wrangler was very smooth and as good as it gets. More

Service David did a great job of keeping me informed about what my car needed. Randy did a great job with the repair and the diagnosis. David did a great job of keeping me informed about what my car needed. Randy did a great job with the repair and the diagnosis. More

Great Service Work Took my 2016 Ram 2500 in to the dealer to have the passenger side outside mirror replaced, and have the fuel filters also replaced. Service was comp Took my 2016 Ram 2500 in to the dealer to have the passenger side outside mirror replaced, and have the fuel filters also replaced. Service was completed in about 2 hour. Was given the bad and broken mirror, as requested. More

LOF/Tire Rotation I asked to have the tires rotated on the car since it had been about 7,500 miles since the last time it was done. There was no indication it had been I asked to have the tires rotated on the car since it had been about 7,500 miles since the last time it was done. There was no indication it had been done on the invoice... In fact, it hadn't been. When I called back in, I was told that since the tread depth was uniform across all four tires, they didn't do what I had asked for (deemed it unnecessary). If for some reason a request like this is being changed on the fly, you really should call that to a customer's attention and offer an explanation as to why you don't think it should done and let the customer make the ultimate decision... More

Thanks Great service, I go to another service shop for a different car maker and it’s always a bad experience. This is faster with great communication for th Great service, I go to another service shop for a different car maker and it’s always a bad experience. This is faster with great communication for the customer More

Easy transaction ('97 Corvette) My salesman was easy to deal with and came in early to meet my needs.Second car i have bought from them,even though I live 100 miles away.Good service My salesman was easy to deal with and came in early to meet my needs.Second car i have bought from them,even though I live 100 miles away.Good service and good prices.And best of all they're Oregon Duck fans! Thanks Dane. Mike F. More

Regular scheduled service Fast friendly and went above and beyond for us, our service guy was Seth and was excellent, all employees were friendly and helpful. A very .ive deale Fast friendly and went above and beyond for us, our service guy was Seth and was excellent, all employees were friendly and helpful. A very .ive dealership. Would recommend to friends a.d family More

Charged over $500.00 to replace a part that was fine. The service advisor insisted several time that our Durango needed a water pump even though it had just been replaced. We had the water pump replaced s The service advisor insisted several time that our Durango needed a water pump even though it had just been replaced. We had the water pump replaced suspecting the original one was still good and had them save the part. We had the part checked and it was in perfect condition, The only possibility is that their mechanics are either scammers or don't know how to diagnose a part. I hope your experience with this dealership is better than ours was. More

Dodge Ram 3500 We purchased a Dodge Ram 3500 from Paul Wellman. He was great to work with, good salesman, he help us out a lot. We would recommend him and your d We purchased a Dodge Ram 3500 from Paul Wellman. He was great to work with, good salesman, he help us out a lot. We would recommend him and your dealership to everyone. thank you. And Devan your finance guy was great too. Easy process. More