Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Very polite people, vehicle returned low on oil I took my jeep to get fixed. It had a lot of problems. Slave cylinder went out and destroyed the clutch. The Front brakes were getting thin and it I took my jeep to get fixed. It had a lot of problems. Slave cylinder went out and destroyed the clutch. The Front brakes were getting thin and it was at 91000 miles. I figured we fix everything, do the 90000 mile upkeep service and the jeep would be good as new. It took a week and a half, longer than expected because they did not check how the clutch was and were trying to replace the slave cylinder without checking the clutch. When they figured out the clutch also had to be replaced, a got a phone call and the price went up. They had already done the brakes and the 90000 mile service. I got the jeep back at the revised price and running. I checked the oil, it was very low, barely on the dip stick. The air filter had dirt falling out of it. I went to Jiffy lube. The transmission fluid was dirty since the dealership did not change it when they did the clutch. The rear differential fluid was slightly discolored, although I have been assured this can be caused by residual dirt after they change the fluid. The jeep was 1.5 liters low on oil. I really thought all of this would have been covered by the 90000 mile service especially for the price I paid. More

On time, accurate, pleasant The service guys were great and the new facility is awesome. I came in for 2 recall notices and they immediately knew that I was also eligible for a The service guys were great and the new facility is awesome. I came in for 2 recall notices and they immediately knew that I was also eligible for a third that I wasn't even aware of. Thanks More

All went well Everyone was very helpful and went out of their way to help us quickly. Work was done correctly and our car was even washed for us. Thanks again Everyone was very helpful and went out of their way to help us quickly. Work was done correctly and our car was even washed for us. Thanks again More

Was good from start There was no wait.The employees were friendly.did no take too much time.waiting area was not overcrowded.Coffee was convenient.waiting area was clean There was no wait.The employees were friendly.did no take too much time.waiting area was not overcrowded.Coffee was convenient.waiting area was clean More

Good and fair There was a problem but they handled it in a very professional manner and in a timely manner I would rec to friends and family There was a problem but they handled it in a very professional manner and in a timely manner I would rec to friends and family More

I ALWAYS FEEL HEARD ANYTIME I DEAL WITH LITHIA. THEY ALWAYS LISTEN TO EVERYTHING I SAY AND ADDRESS EVERY NEED I HAVE. THEY DON'T EVER TREAT ME LIKE I'M A DUMB FEMALE, LIKE OTHER DEALERSHIPS HAVE. THEY ALWAYS LISTEN TO EVERYTHING I SAY AND ADDRESS EVERY NEED I HAVE. THEY DON'T EVER TREAT ME LIKE I'M A DUMB FEMALE, LIKE OTHER DEALERSHIPS HAVE. More

New Dodge 2500 Jason was super helpful answering questions and working with us to find the right truck that had all the features we were looking for. Very knowledgea Jason was super helpful answering questions and working with us to find the right truck that had all the features we were looking for. Very knowledgeable and made the process very smooth. More

Disappointed Normally the experience is good. They said they checked and filed the fluids in my jeep but when I got home they were completely empty. Normally the experience is good. They said they checked and filed the fluids in my jeep but when I got home they were completely empty. More

Awesome experience I would rate my experience as nothing short of awesome. From first speaking to the salesperson to driving off the lot in my new vehicle everyone that I would rate my experience as nothing short of awesome. From first speaking to the salesperson to driving off the lot in my new vehicle everyone that I delt with were courteous and helpful as they could be. Most important to me, NO high pressure sales tactics I have encountered at dealerships in years past. More

Easy drop off & Courtesy Van driver was prompt and friendly Easy to leave the truck and guys had all my information and what was happening right in front of them. Friendly and professional. Courtesy Van driver Easy to leave the truck and guys had all my information and what was happening right in front of them. Friendly and professional. Courtesy Van driver was great. Actually looked forward to the drive back later that day. because of the fun conversation we had earlier. Pickup was just the same. Only thing I would say is that when I walked in nobody asked me what I needed. Guys were busy on the phone but just think that even a quick nod or something to acknowledge me would of went a long way. Once they had my paperwork. it was fast and easy. The remodel was much needed and is layed out perfect. More