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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

3.8
2,352 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,352 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

September 27, 2023

Lithia cost me my lifetime drivetrain warranty because they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all t More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N A
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Sep 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

On behalf of Lithia Chrysler Jeep Dodge of Eugene, I would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Sam Barnard, Service Manager

Sep 29, 2023 -

NONE3 responded

If you want to make things right just restore my lifetime drivetrain warranty

September 25, 2023

It seems like no one cared about or like their job They could not find my key and kept me waiting for over 30 mins while they locate it. More

by LVMYSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No sure
Report | Print
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Sam Barnard, Service Manager

September 25, 2023

Your people did a quick, efficient service to me and I will come again if I need anything else they can do! More

by Sammee53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A young lady in the service dept.
Report | Print
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

September 25, 2023

Good people working inside, never met any of the technicians. The wait time for services is Way Too Long! More

by Sugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know them
Report | Print
Sep 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

September 24, 2023

Good service, timely and professional. Service staff were respectful and keep me informed about the status of my vehicle. More

by PHORSTAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, Guy Germann
Report | Print
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

September 22, 2023

Because of the relationship l have, I will continue to tell people about your business ‼️ More

by Real Learning llc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mosley
Report | Print
Sep 25, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Sam Barnard, Service Manager

September 12, 2023

Takes way too long to get an appointment for service. Had to call three times to even schedule. Left messages twice but never got a call back over the course of two weeks. More

by DBrown
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Sep 14, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

September 11, 2023

They have always treated me with respect and kindness, and have always done a great job More

by daddydstrickland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, Robert Monia, Dane Paddock
Report | Print
Sep 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Sam Barnard, Service Manager

September 11, 2023

Very pleasant environment for considering the purchase of a new vehicle, whether via the online portal or in person at the store. Our first experience with service has likewise been positive. More

by TGONSER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Person = exceptionally helpful with complex transaction, Dakota Griesel
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Sep 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Jeep Dodge of Eugene! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Sam Barnard, Service Manager

September 10, 2023

Taken care of in a timely manner and staff was very courteous. Comfortable waiting room More

by Jerry G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 11, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

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