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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,367 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,367 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

August 03, 2022

I had a fantastic experience. Salesperson was friendly, knowledgeable, and proficient. Sales manager was likewise. The dealership was very accommodating. Even going as far as to l More

by TLNAGEL78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Pratt
Aug 08, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 01, 2022

Thanks for everything. Sorry to hear that I am required to write a fifteen word review. More

by singram1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 04, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

July 30, 2022

They put the wrong oil in my car and then told me that they will change it to the correct oil and after that I would need to use a different location. I was lied to, yelled at, and cussed at by the servic More

by rachel_stambaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know his name
Aug 04, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Lawson, Service Manager

July 30, 2022

Lithia purchased our car and the whole process was very smooth. Their salesmen were also very professional. More

by Kenia gheer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
Aug 03, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

July 28, 2022

Very responsive, patient, informative, helpful to individual requests & needs. Helped with extras over and above. More

by MURDIE777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane 5 stars
Aug 02, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Robert Bennett | General Manager

July 28, 2022

Good customer service when you can get ahold of someone. Tim was great and so was others just hard to get into contact with them. More

by tshay_0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bohn
Aug 05, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Robert Bennett | General Manager

July 27, 2022

Wonderful, swift service and friendly customer care… grateful to have found them upon moving to Eugene! More

by Cidlicious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wonderful woman in service (whose name I don’t remember!)
Aug 01, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! Sincerely, Joseph Lawson, Service Manager

July 27, 2022

Everyone is always so nice and polite when I go in for service. This last service was especially fast and I hardly had to wait at all. The service is always great and there’s no pressure to purchase anyth More

by SPOWELL1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name unknown
Aug 01, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Joseph Lawson, Service Manager

July 22, 2022

Service Department phone unanswered often, I leave voicemails and no calls are returned. Thank you. More

by TaMmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim, service is so professional.
Jul 25, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your experience. If you would like, please contact us at your earliest convenience to make sure everything has been handled. Sincerely, The Lithia Chrysler Jeep Dodge of Eugene Team 541-632-8557

July 22, 2022

My 1st experience was great. My second not so much. When I picked up my car I noticed there was oil all over the drivers handle and down the drivers door. When I got in the car t More

by RICHARDS00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 27, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

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