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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

3.8
2,352 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,352 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

August 04, 2023

Very friendly, knows time is valuable and doesn’t waste your time. Takes care of their customers and puts the customers needs first More

by MIKEHEYNEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo
Report | Print
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

August 04, 2023

Billy and the guys always take great care of me and my gladiator. Thanks guys!! More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
Report | Print
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

August 04, 2023

Got me in and called when the issue was found. Gave me options and got me out the door. More

by cnmsimington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and Service
Report | Print
Aug 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Sam Barnard, Service Manager

August 03, 2023

They are always there to help a person out. I don't have to wait to get service. What I really like is I can just drop in and they change my oil without an appointment. More

by BIGKINGTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann, Justin Leighton, Robert Monia
Report | Print
Aug 04, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

August 03, 2023

Good people and service but Express Lube is NOT Express. Last two visits were nearly 3 hours. Surely they can do better. More

by JD4720SPRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
Report | Print
Aug 08, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Sam Barnard, Service Manager

August 01, 2023

Efficient and very professional. It was a great experience. I am very satisfied with this service center. More

by dawngamble123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Paddock
Report | Print
Aug 02, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

July 31, 2023

Beware of bogus repairs after service has been completed. I went in for a basic oil change and was shocked after the mechanic identified repairs needed in the future. The problem is I had my brake fluid ch More

by cedean7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Sam Barnard, Service Manager

July 31, 2023

Customer service rep did not reply to text request for update. Cost was too high More

by Crane0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlie
Report | Print
Aug 02, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

July 31, 2023

Good feedback and a great response time to questions. Clean, bright showroom and waiting room and knowledgeable service folks. What more could anyone ask for. More

by Capnpatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager, Sam
Report | Print
Aug 01, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

July 30, 2023

Billy was awesome! !! Got me scheduled, provided shuttle service to and from for me and got the problem resolved with my Challenger!!! More

by Timinscal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in Service
Report | Print
Jul 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It’s great to know that Billy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Sam Barnard, Service Manager

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