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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

3.8
2,355 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,355 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

April 20, 2022

They xxxxed up and put the wrong fluid in my power control unit when they replaced my transmission. PCU destroyed along with rear end and driveline and denied every bit of xxxxing up. I didn't have th More

by xxxxxxxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Pratt
Apr 26, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and we would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Lawson, Service Manager

April 20, 2022

Helpful service person, busy and able to stay welcoming and friendly. I like the coffee bar and modern show room. No complaints from me from my last visit, only compliments. More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service counter
Apr 25, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joseph Lawson, Service Manager

April 14, 2022

Service was quick. Took less time than I expected. Staff was good to work with. Great service More

by PAULEWALTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
Apr 19, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

April 13, 2022

Great customer service. Purchasing our new vehicle was easy and fun! They answered every question we had. More

by ZEMAN.11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lamboy, James McLean
Apr 18, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Brown, General Sales Manager

April 10, 2022

Great service but Billy in the service department. Made it super easy. Almost enjoyable. Amooth More

by BALLARD.KELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher
Apr 13, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

April 06, 2022

Always got an update and a call back. Service center was always helpful. Billy answered all questions and went above and beyond my expectations More

by Truenerd1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy at the service department
Apr 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Truenerd1001, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Billy went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Joseph Lawson, Service Manager

April 06, 2022

I came in with a coolant leak it took a while for them to find it they seemed very thorough. Turns out the oil cooler was leaking. It's was a bit expensive of a fix but so far it seems to have held up. We di More

by Kristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 08, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

April 06, 2022

Kody Lanterman was extremely helpful and nice, I couldn't be happier. He is never pushy and will find you the best deal around. I highly recommend Kody Lanterman as a sales representative at Litha Chrysler j More

by Marta
Recommend Dealer
Yes
Employees Worked With
Kody Lanterman
Apr 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Marta, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Kody's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Ryan Brown, General Sales Manager

April 06, 2022

So there is a 15 word minimum I guess we will come up with 15 words at some point in time I’m tired of being harassed about doing a review the dealership did a great job I don’t like having to do these j More

by MATT.RAMSEY01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The parts guy the super helpful also, Devin Pratt, Dakota Griesel
Apr 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Bennett | General Manager

Apr 11, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

miss-clicked

April 02, 2022

Made it very easy to buy a car. No pressure at all. Ask for Sean. He was our sales person. More

by CARDSFANKEN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Byrne , James McLean
Apr 06, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Ryan Brown, General Sales Manager

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