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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,368 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,368 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

March 02, 2022

They accomplished everything on time and kept good contact with us on everything. It wasn’t their issue it took 5 months to get parts. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Report | Print
Mar 07, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

March 01, 2022

excellent service every time. great with scheduling and completes services in a very timely fashion More

by davidhoward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Report | Print
Mar 04, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Joseph Lawson, Service Manager

March 01, 2022

Billy in service was great. He tracked down the issue and got it repaired on time as promised. More

by MIKO2802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Mar 04, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

February 25, 2022

Always friendly and courteous! I enjoy visiting with Tim and feel like he truly cares about our vehicles. Top notch service! More

by Chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 02, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Chad, Lithia Chrysler Jeep Dodge of Eugene would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Ryan Brown, General Sales Manager

February 24, 2022

Customer service does not exist at this dealership. Salesman only wish to close sale and not listen to customers. Service department is terrible. Multiple trips to resolve issue and never resolved. No More

by RKINNISON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lamboy, Robert Monia, Dane Paddock
Report | Print
February 24, 2022

Went for an oil change and told I needed new brake pads, then new rotors because they weren’t able to resurface them. I was suspicious because I had no squealing, jerky stops or anything to indicate they re More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Report | Print
Mar 02, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Cheryl, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Joseph Lawson, Service Manager

Mar 04, 2022 -

Cheryl responded

Thank you Joseph! I’m okay with everything and I don’t need to respond…just hard to go for an oil change and come out with new brake pads and rotors! My service rep explained everything very well. I will be back again, rest assured!

February 23, 2022

Despite mask mandates, few employees were wearing masks and were not addressing customers without them. Remaining in the building while my oil was changed felt very unsafe. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Franklin
Report | Print
February 20, 2022

Lithia’s service is always exceptional and I always recommend you to family and friends. More

by bthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth , David Franklin
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Feb 24, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We cannot thank you enough for your wonderful review of Lithia Chrysler Jeep Dodge of Eugene and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ryan Brown, General Sales Manager

February 19, 2022

Always in and out quick, no hassle and always treat with me respect! Top notch service! More

by MeriahB78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Guy Germann, James McLean, Dane Paddock
Report | Print
Feb 24, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Joseph Lawson, Service Manager

February 18, 2022

Easy to work with, they made the needed repairs on our used vehicle, would highly recommend! More

by MARYLNOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deon, Justin Leighton
Report | Print
Feb 23, 2022 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

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