Lithia Chrysler Jeep Dodge of Medford

looks like new Went in for a recall, had an oil change and detailing done. My car looks fantastic and completed quickly! Travis is very helpful. I will be back. Went in for a recall, had an oil change and detailing done. My car looks fantastic and completed quickly! Travis is very helpful. I will be back. More

Lithia went out the way to make me happy After just 4 weeks of owning a brand new Jeep Cherokee my transmission went out. The Service desk person Shannon was so nice but did let me know it wo After just 4 weeks of owning a brand new Jeep Cherokee my transmission went out. The Service desk person Shannon was so nice but did let me know it would take maybe 10 - 14 days to fix. I was offered a rental car and Lithia did pick up the bill and I was very happy. Jason the mechanic who went for a ride with me to diagnose the issue was very informative. But really Shannon was extraordinary in calling me several times and letting me know the status, when the transmission came in etc. Couldn't be happier with her service and I'll think now to have all my routine services done at the Lithia Jeep dealership thanks to Shannon. I do want to also say the other service folks were friendly as well, so even better. More

great experience Best group of individuals who look out for you and what you really need not what they want to sell you. Id recommend this place to all my friends and Best group of individuals who look out for you and what you really need not what they want to sell you. Id recommend this place to all my friends and family. More

Best experience ever Stephen Seus was friendly, honest, easy to work with and delivered on every commitment. Outstanding job! Thank you for the two Dodge 5500 4x4 trucks Stephen Seus was friendly, honest, easy to work with and delivered on every commitment. Outstanding job! Thank you for the two Dodge 5500 4x4 trucks. More

Always great service Trevis in service knows what he is talking about. He always greets me with a smile, gets back to me quickly with the cost, and usually gets my car ba Trevis in service knows what he is talking about. He always greets me with a smile, gets back to me quickly with the cost, and usually gets my car back in one day. Over the last almost 20 years,I have used most of the long opened auto repair facilities in the valley. Seven years ago I gave up on all them and have given my business exclusively to Lithia. Fair prices and guaranteed work done quickly. What else could a customer want. More

Poor Service Don't get your car serviced here unless you want to spend 3 hours getting your oil changed with no apology. I did however receive lot's of excuses abo Don't get your car serviced here unless you want to spend 3 hours getting your oil changed with no apology. I did however receive lot's of excuses about how much time it takes to do an oil change and that it is not always fast. You are better off going somewhere where people value your time enough to tell your oil change will last longer than 1.5 hours and at least offer to buy you lunch for the inconvenience. More

Great Service I will for sure be back. Love the service that me and my husband receive there. We loved the sales man Woody. We went out to pizza afterwards. They st I will for sure be back. Love the service that me and my husband receive there. We loved the sales man Woody. We went out to pizza afterwards. They stayed late to get the paper work finished up. We got the best service. More

Nightmare! Unbelievable Nightmare! Be very aware, above and beyond in the usual car dealer dishonesty department! I live in another town and worked with the sa Unbelievable Nightmare! Be very aware, above and beyond in the usual car dealer dishonesty department! I live in another town and worked with the salesman over the phone for 6 days, worked the deal to within a few dollars of the payment I stated I could make monthly. On day 5 I was on the website and noticed that the price of the vehicle had dropped by $2000 online and I had to call the salesman's attention to this or they would have sold it me at the higher price. Day 6 I was told the financing was "approved"at the lowest rate and my payment was lower than he originally stated it would be, I was happy with this, he stated it was a "done deal". I only drove 90 miles to Medford to pick up the vehicle because the salesman stated "done deal" financing was approved. When I arrived at Lithia Medford I waited for over an hour before even speaking with the finance manager, who then came out with a completely different financing approval than stated to me by the salesman. The rate was 2% higher and the payment was $20 a month higher than the "done deal" stated to me over the phone. I immediately said no deal this isn't the deal I came over here expecting to sign. Waited another hour because finance manager said let me work on this more, salesman came out and stated the finance manager was going to "force" the credit union to approve the lower rate and payment. At this point they had us move personal items to the new car and removed the license plates to be transferred to the new car and continued with additional paperwork to stall me and keep in the store before they had completed the financing. Another hour later the finance manager brings me into his office and explains that the lower rate was not approved and the higher rate is the best he can offer, but I was "approved" before I drove to Medford to sign paperwork that was already supposed to be done. He stated I could sign the higher deal and take the vehicle that day, extending my term by 4 payments still not lowering my monthly payment to what was originally stated to me and take a contract written for the lower rate to the credit union myself and "hope for the best" that they would finance that, but then if they don't I'm stuck in the vehicle at the higher rate. The entire 4 hours that we were waiting and going through this game with them, the salesman, finance manager, and another salesman took turns playing their roles to stall us further and not one of them told the truth. After this experience I will never work with Lithia again, terrible customer service! I almost can't believe this experience actually happened, but I guess it's ok to treat people that way when you have a monopoly on the car business in Southern Oregon. More

Micheal treated me with honesty & respect. I had 2 used vehicles & needed a dependable vehicle & he recognized that. He went out of his way to help! used vehicles & needed a dependable vehicle & he recognized that. He went out of his way to help! More