Lithia Chrysler Jeep Dodge of Missoula

Going to lithia to search for a vehicle is where we should have started, the sales team was thorough in going over what we wanted and not just getting us into a car but the one we wanted at a price und should have started, the sales team was thorough in going over what we wanted and not just getting us into a car but the one we wanted at a price under what we budgeted. More

Worked on my daughter’s jeep twice and did a great job both times. She is a student at the university of Montana, we are in Georgia, such a relief knowing they are there for her. both times. She is a student at the university of Montana, we are in Georgia, such a relief knowing they are there for her. More

They were extremely courteous and very professional! 5 stars the truck runs great . I have to bring it back sometime next week after they call me ! stars the truck runs great . I have to bring it back sometime next week after they call me ! More

Excellent service. Lithia had problems getting parts bit wasn't their fault. Service manger kept me updated during the entire process. Was way above my expectations. wasn't their fault. Service manger kept me updated during the entire process. Was way above my expectations. More

The service was outstanding, fast and reliable. I really felt like they cared about fixing my problem and made my short wait comfortable. The dealership was clean, the waiting area comfortable, and all th felt like they cared about fixing my problem and made my short wait comfortable. The dealership was clean, the waiting area comfortable, and all the employees were friendly. More

Great service on my jeep, they got me in without an appointment and changed oil and rotated the tires perfectly. They brought to my attention any areas of concern. Thanks guys! appointment and changed oil and rotated the tires perfectly. They brought to my attention any areas of concern. Thanks guys! More

The dealership was clean. I had regular maintenance done and it was completed fast and correctly. Kayla is friendly and thorough. I will definitely work with her again and it was completed fast and correctly. Kayla is friendly and thorough. I will definitely work with her again More

Gregg was wonderful. He’s very kind, no nonsense, and doesn’t come off as too pushy. When issues with one car arose, he helped us find another car that turned out to be an even better fit for us. The amb doesn’t come off as too pushy. When issues with one car arose, he helped us find another car that turned out to be an even better fit for us. The ambience of the dealership is calming as well, which helped ease my nervousness about buying a car. My day was a busy one, but buying a car was the least stressful part, funny enough. Thank you Gregg. Thank you Lithia. I’d recommend this place 100 times over. I’m very happy with my car, and I’m very happy with the whole experience. More

Let me start by saying that this is not the review that I wanted to write. It was my first new car, I was excited. It was nearly the shortest day of the year, so it was already dark when we got to the deale wanted to write. It was my first new car, I was excited. It was nearly the shortest day of the year, so it was already dark when we got to the dealership. My husband pulled into the parking lot and let them know we were looking for a blue Ram 2500 or 3500. They said we were in luck they had just gotten one. As we were looking at it under the parking lot lights, I said “are you sure it’s blue?” The salesman said, “You want me to get everyone to come shine their phone lights on it? Of course it’s blue. Ha ha ha.” I figured it looked black under those lights, but I haven’t seen it in the daylight, so I’m sure it just those parking lot lights. Another time during the process I asked, “Really this is blue? Because if it’s not, I’ll be driving it back here tomorrow.” We all had a good laugh. The staff all seemed very helpful and the process was almost fun! As I finished signing all the papers, I was even thinking, down the road if I need a little car, I might have to get a little Jeep or something, just so I can go back to those guys. Imagine my surprise the next morning when I look out to see a metallic grey/black truck parked in my driveway. I phoned the salesman that morning- didn’t want to call anyone too early on a Sunday. He told me they couldn’t deal with that today and that they would call me tomorrow. So then on Monday he basically tells me that they aren’t going to make it right. I was wiling to buy a different truck, even found one that was more money that they could get from another LIthia. Left a voice mail with the manager, Alan Pettibone and he NEVER phoned back. I think if everything goes perfect and you have no problems with your vehicle they’ll be fine to deal with. They made the process of parting with your money smooth and easy, but if you need anything, forget it. You’ll be nearly ignored. More

My experience with the service is terrible. I have a 2018 Rubicon I purchased here with 5K on it. There was a small list of things needing fixed at purchase time which an attempt was made to do. The staff wa Rubicon I purchased here with 5K on it. There was a small list of things needing fixed at purchase time which an attempt was made to do. The staff was fairly nice. There was aftermarket lights on the bumpers and the wires for them were loose under the hood. I wanted them connected to the AUX. switches but the Tech. said this was not possible with out hours of diagnostic work so they were not going to do the work. I hooked them up myself in 32 min. There is a TSB for the steering gear box on this jeep and mine has the exact symptoms as explained in the TSB. First I was told there was no TSB and after giving them the TSB number and starting to read it they found it. I took my jeep in only to be told they drove it and it does not have the symptoms other than a slight pull to the right. It does have the symptoms so at this point I made an appointment with another dealer. They verified it does have multiple symptoms pertaining to the TSB and are performing the work for me along with taking care of a few other issues that were detected. It is a breath of fresh air not having to fight with the service department to get needed work done. My company is purchasing a new Dodge truck before the end of the year and it will be purchased at the dealership that took care of me not Lithia. More