Lithia Chrysler Jeep of Reno - Service Center

Another Great Experience! The service team is simply the best!! They know what they are doing and they treat me right! When asked who takes car of my Jeeps, I proudly answe The service team is simply the best!! They know what they are doing and they treat me right! When asked who takes car of my Jeeps, I proudly answer Lithia Jeep of Reno is the place! Thanks Charlie and Jason! Chris More

problems concerning heat and A/C As usual Charlie Sebasian treated me great and knew what the problem was concerning my heating and A/C. Work was done in a very quick manner and rec As usual Charlie Sebasian treated me great and knew what the problem was concerning my heating and A/C. Work was done in a very quick manner and receive a call from Charlie. More

Great service and attention. Service writers were thorough and patient. I truly appreciate the courtesy car and its driver. Everyone there seemed invested in the performance of th Service writers were thorough and patient. I truly appreciate the courtesy car and its driver. Everyone there seemed invested in the performance of their duties. More

Prompt, courteous attention. Purchased lifetime oil changes on a 2004 PT Cruiser that now has less than 7,000 miles on it. Wife doesn't drive much so I will bring it in for the n Purchased lifetime oil changes on a 2004 PT Cruiser that now has less than 7,000 miles on it. Wife doesn't drive much so I will bring it in for the next 10 years for sure. More

Great service personnel; out of date facility Bob Pearce in particular has been excellent here. This entire facility is in DIRE need of updating. Follow Dolan Lexus' recent new build as an example Bob Pearce in particular has been excellent here. This entire facility is in DIRE need of updating. Follow Dolan Lexus' recent new build as an example of staying relevant. Both the sales and service facility are small and crowded. As much as I have confidence leaving my car here for servicing, it would be nice if Lithia made an investment in itself on behalf of its' customer base. These are really tired buildings, with outdated and disconnected (from other parts of the dealership) waiting areas. Make your facility shine like your service personnal shine. More

great sails service the best service department mose friendly enjoy everv visit #1 would recomend this service to anyone the ove all experance ia the best the over all se the best service department mose friendly enjoy everv visit #1 would recomend this service to anyone the ove all experance ia the best the over all service deparment is very frirndly More

Great service People were very helpful and did a great job with the factory re call on my jeep. They did a great job on serving me and getting the work done very we People were very helpful and did a great job with the factory re call on my jeep. They did a great job on serving me and getting the work done very well. More

Poor service I brought my truck in for a recall, made an appointment in advance. The recall notice said it would take three hours, after calling every day and tol I brought my truck in for a recall, made an appointment in advance. The recall notice said it would take three hours, after calling every day and told every excuse they could think of, (the truck is to big for the lift, we need to have our best service person work on the truck, can't find the part, never done this kind of job before), I called Chrysler from the recall notice. They called the dealer, and my truck was ready in two hours. Not very good service. More

Jeep - return visit! Actually, I had to take my jeep back for a second visit when getting an engine light. They thought they had fixed the engine light due to a leak in t Actually, I had to take my jeep back for a second visit when getting an engine light. They thought they had fixed the engine light due to a leak in the gas cap. However, after a couple of days the light came back on. I called and spoke with Tim and we arranged a repeat visit the same day. Even though I had to go back a second time, I appreciate the expediency of Tim's response; "if the vehicle is returned, we move you to the top of the line for attention." Even though it was inconvenient to take it back a second time, I understand how this can happen, but especially appreciate the customer service, and in the end, repaired. Thanks for your good customer service. More

Oil change and 50,000 mile check-up The people I've worked with in the service department are great, especially Charlie Sebastian. He keeps me updated as promised, they always get a cou The people I've worked with in the service department are great, especially Charlie Sebastian. He keeps me updated as promised, they always get a courtesy van to my home quickly to pick me up when my jeep is ready. And they stay on top of the multitude of Jeep recalls. More