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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,350 Reviews

2,350 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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January 12, 2024

Pleasant. Informative. Helpful Had followup from my service guy and Ben was great too Amen More

by gregwt2211
Recommend Dealer
Yes
Employees Worked With
Idr
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Greg, Thank you so much for your kind words for Ben, and for taking the time to leave us this wonderful feedback!

January 12, 2024

Quick in, extra day in the shop to get parts, easy out Would be nice to get an appt in less than 2 weeks, give a call when vehicle won't be done same day More

by jyasord
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy, and we appreciate your helpful feedback. Thank you for choosing Lithia Chrysler Jeep of Reno!

January 12, 2024

Very professional, really friendly & approachable. Very efficient with time. Love you guys Best car dealership experience I've ever had. More

by ALISHAJOHNSTON96
Recommend Dealer
Yes
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Alisha, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

January 12, 2024

Everything was fine. Notice my rear wiper fluid was not filled though Service was good overall More

by sbickleyinreno
Recommend Dealer
Yes
Employees Worked With
Express Lube - can't remember name
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

January 12, 2024

Feel like we were xxxxx on prices. Ridiculously exorbitant?? We won't be doing business with you again. More

by ALDABREUNIG
Recommend Dealer
No
Employees Worked With
Charles Sebastian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Jan 15, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 12, 2024

Prompt and courteous What can one say about an oil change? Well, I came early and thought I had to wait an extra hour, but Jared took care of that. I didn't have to wait that long so I got the car soo More

by catherine10
Recommend Dealer
Yes
Employees Worked With
Jared Pearson
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Catherine, Thank you so much for your excellent review! We are so glad that Jared had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

January 12, 2024

Courteous, efficient, and complete I'm happy with the work that was done on my vehicle. I am unhappy with the harassment I am experiencing with your quality control methods. More

by RKINDRED4005
Recommend Dealer
Yes
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department. Please don't hesitate to reach out to us to discuss any questions or concerns. We always appreciate the opportunity to learn how we can improve our customer service!

January 12, 2024

Helpful and explains what was going on with my car Describing to me what they were doing to my car and not doing extra things on my car More

by Paytonwinchell
Recommend Dealer
Yes
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 12, 2024

It was a quick and easy process in and out in about an hour Thanks More

by KAA1318
Recommend Dealer
Yes
Employees Worked With
Fernando
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

January 12, 2024

Wonderful customer service nice people And work in the vehicle perfectly done! My favorite dealership More

by hajnidozsa
Recommend Dealer
Yes
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Jan 12, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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