Lithia Chrysler Jeep of Reno - Service Center

Terrible communication, unkind customer service, and incredibly unorganized. No part of my experience was enjoyable. incredibly unorganized. No part of my experience was enjoyable. More

Fernando was very helpful. He got everything done and a very timely manner and got me out the door ready to go. The only issue, is my Jeep is still requesting me to get an oil He got everything done and a very timely manner and got me out the door ready to go. The only issue, is my Jeep is still requesting me to get an oil change after the service at lithia motors More

I came in with low tire pressure and they just put air in the tire and three days later when I drove my car, the pressure was down again. When I came in again, the first person that helped me looked at my ti the tire and three days later when I drove my car, the pressure was down again. When I came in again, the first person that helped me looked at my tire and said I had a nail. The first time around, they should have looked to see if there was a nail or why my pressure was so low. It was a huge inconvenience to have to get transportation for my vehicle that day. This was my first experience with the service department. Jared was attentive and fine, but I think that they should have looked for the reason why it was low. More

Your customer service that attended me was very helpful n professional. He told me what was needed on the 30 k mileage and rotated my tires. professional. He told me what was needed on the 30 k mileage and rotated my tires. More

Ben helped me with a mysterious issue I was having on my Jeep Wrangler and was so pleasant to work with. So grateful for him and your service team! Many thanks Jeep Wrangler and was so pleasant to work with. So grateful for him and your service team! Many thanks More

I found Mr Sebastian to be unfriendly and not sympathetic to the need of the customer when dealing with hom over the phone. In person, was the similar rude experience even when communicating with his coworke to the need of the customer when dealing with hom over the phone. In person, was the similar rude experience even when communicating with his coworkers. Very unprofessional and rude. More

Good service. A comfortable waiting room, Jarod Phearson was very helpful and knowledgeable, good service. A comfortable waiting room, Jarod Phearson was very helpful and knowledgeable, good service. More

Excellent Ben was great to work with. Got my car done a day before expected Got my car done a day before expected More

Very professional. Very courteous. He was a very nice person and got me in even though I was late. Very courteous. He was a very nice person and got me in even though I was late. More

Timely, accurate, and personable. It's a great atmosphere and the team seems to actually be a team. It's a great atmosphere and the team seems to actually be a team. More