Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.7
501 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

19 yrs

Industry Experience

40 yrs, 6 mos

4.7

501 Reviews

Write a Review

501 Reviews of Charles Sebastian

June 19, 2026

Dealership Rating
Employee Rating

Bob did a great job keeping mw formed of progress and prognosis. Knew what I was getting into from the start. Will go again More

by eechrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Jun 20, 2026

Lithia Chrysler Jeep of Reno responded

Hello, Thank you for taking the time to share your review. We're pleased to know that your Service Advisor kept you informed throughout the process and provided clear expectations from the very beginning. However, we would like to speak with you about the 3-star rating you have shared. Please send us your contact information so we can discuss any feedback you may have. We look forward to hearing from you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

May 15, 2026

Dealership Rating
Employee Rating

Quick oil change. No biggie. Had to wait hella long for valet to bring vehicle around after I was told it was done. Walked out of the building to my truck sitting ther More

by Camjones0702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Jared

Report | Print
May 18, 2026

Lithia Chrysler Jeep of Reno responded

Cam, thanks for sharing your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

April 18, 2026

Dealership Rating
Employee Rating

Even though I have never been there before, they got me in right away and made me feel like I was a priority. Robert, in the service area, was very professional and explained every step of the repairs. I More

by THETURLEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Apr 18, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for trusting us with your Jeep Wrangler Unlimited, and we’re glad we could get you in promptly while treating you as a priority. Robert will be happy to hear his clear explanations were helpful. We look forward to assisting you again with any service needs.

March 14, 2026

Dealership Rating
Employee Rating

Accurate, compassionate, and timely. Spot on an estimated timing and the work was quality. We appreciated it very much. More

by MIKENDI1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Mar 14, 2026

Lithia Chrysler Jeep of Reno responded

Hearing that we hit the mark on timing and showed compassion during your Dodge service is wonderful. Delivering the quality workmanship you appreciated means a lot. Thank you for trusting our team with your vehicle.

March 13, 2026

Dealership Rating
Employee Rating

Great customer service, and timely for appointments. Sent my partner this time and service was top notch no xx games of add ons and no pressure to the lady to do more. Great team Great people More

by tommycrosby24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce

Report | Print
Mar 13, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing that our team delivered timely service without any upsell pressure on your Ram 1500. We’re glad your partner felt comfortable with the straightforward approach. We look forward to assisting you both again.

March 07, 2026

Dealership Rating
Employee Rating

Does not send a confirmation email or text when you book warrantee work by phone as a new customer. More

by bridgette5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Mar 08, 2026

Lithia Chrysler Jeep of Reno responded

Hello, Your service experience is important to us. We would like the chance to speak with you about the feedback you've shared about our Service Department. Please provide us with your preferred method of contact when you have a moment to further discuss. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

February 28, 2026

Dealership Rating
Employee Rating

Always competent and knowledgeable. This is my 3rd jeep serviced by you over the years More

by Dtyoung5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce , Lucas Gail

Report | Print
Feb 28, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your continued trust in our team’s competence and expertise. We’re honored to have serviced your third Jeep Grand Cherokee over the years. We look forward to supporting your future service needs.

February 15, 2026

Dealership Rating
Employee Rating

The service representative was very polite and helpful. The service was done in a timely manner More

by cboaz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 15, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback on your Jeep Wrangler service. We’re pleased our team delivered polite, helpful assistance and finished your service promptly. We appreciate you choosing us and look forward to your next visit.

February 14, 2026

Dealership Rating
Employee Rating

Great and fast service. Super friendly and professional. Doing business with this dealership, from purchase to service, has been a wonderful experience. More

by LILOU911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert

Report | Print
Feb 14, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your thoughts on the service for your Jeep Grand Cherokee L. We’re glad our team could provide fast, friendly, and professional assistance throughout your purchase and service visits. We look forward to helping with any future needs.

February 12, 2026

Dealership Rating
Employee Rating

Always appreciate Bob’s attention to detail & great care of my Jeep! Fantastic customer service!! More

by deannalynn66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce, Colby Conine

Report | Print
Feb 12, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for trusting our service department with your Jeep Wrangler 4xe. We’re delighted that our team’s attention to detail and care made a positive impression. We look forward to assisting you at your next service visit.

1
2
...
51

Dealership Inventory (357 Vehicles)

used 2024 Jeep Grand Cherokee 4xe car, priced at $27,300
2024 Jeep Grand Cherokee 4xe
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$27,300
View Details
used 2022 Jeep Grand Wagoneer car, priced at $51,980
2022 Jeep Grand Wagoneer
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$51,980
View Details
used 2022 Jeep Grand Cherokee 4xe car, priced at $27,480
2022 Jeep Grand Cherokee 4xe
used
Ember Pearlcoat exterior
Automatic
Four-wheel Drive
$27,480
View Details
new 2026 Jeep Compass car, priced at $31,079
2026 Jeep Compass
new
Red Hot Pearlcoat exterior
Automatic
Four-wheel Drive
$31,079
View Details
used 2016 Jeep Grand Cherokee car
2016 Jeep Grand Cherokee
used
Brilliant Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
used 2023 Jeep Grand Cherokee car, priced at $28,580
2023 Jeep Grand Cherokee
used
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$28,580
View Details
View All Inventory