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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,269 Reviews

2,269 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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April 16, 2025

Excellent service! Jarod is a pro! I was greeted promptly and had zero issues overall More

by kmcveigh30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod
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Apr 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 16, 2025

One of the best I ever had I would recommend them to anyone looking for a great buying experience More

by rinakampy
Recommend Dealer
Yes
Employees Worked With
Jose, Steve and Jared
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Apr 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 15, 2025

Took over four visits over a period of 7 months to fix the problem. Didn’t properly diagnose the problem the first time. Waited 7. Months for new part, but the wrong part showed up!! Bob helped fix the pr More

by cole.meleyco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearce
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Lithia Chrysler Jeep of Reno responded

Cole, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 15, 2025

Thank you Tony for the great service. Good communication and keeping us updated! Appreciate it! More

by SHANSEN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

April 15, 2025

Brought car in for some missed repairs and it was taking care off properly and efficiently. More

by Chilly1977.kh0
Recommend Dealer
Yes
Employees Worked With
Dana Silva and Ben Owings
Report | Print
Apr 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

April 15, 2025

Ben and the service team is always responsive, professional and never disappoint; always addressing every concern promptly. More

by meldgodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Apr 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

April 15, 2025

The staff is friendly. They proactively communicate the status of the vehicle. The vehicle was completed in a timely manner. More

by JMCLAUCHLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Apr 15, 2025 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

April 15, 2025

Michael Maxwell is a great addition to Lithia and an excellent service writer. Also Guillermo is my go to technician and does an excellent job. They are a great team. More

by dave.kim77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Apr 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

April 15, 2025

Oil change was easy and smooth. Needed a new air filter, received the text and proceeded. Smooth sailing More

by shawn.berger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared 5 stars
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Apr 15, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 14, 2025

Due to an engine overhaul there was a couple things missed and when I contacted them they said bring it back and they would fix it and make it right. They did exactly what they said. More

by Chilly1977.kh
Recommend Dealer
Yes
Employees Worked With
Dana Silvia and Ben Owings
Report | Print
Apr 14, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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