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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,486 Reviews

2,486 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 20, 2025

Best customer service! ! They were very fast and professional, really good communication and really friendly staff More

by moyavasquez89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Rivas
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Aug 20, 2025 -

Lithia Chrysler Jeep of Reno responded

We’re glad to hear you appreciated the service. Thank you for choosing Lithia Chrysler Jeep of Reno.

August 20, 2025

Gratitude is expressed for professionalism and commitment to honoring the warranty, even after the multiple misdiagnosis. Ben’s and the team’s dedication to resolving the issue is truly appreciated. More

by Marisol L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Service Advisor
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Aug 23, 2025 -

Lithia Chrysler Jeep of Reno responded

Marisol, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 19, 2025

Very friendly service team and short wait time They didn't upsell or overcharge and gave realistic expectations More

by GENEVEIVEHCOHOON
Recommend Dealer
Yes
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Aug 19, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

August 19, 2025

The oil change took nearly 2 hours. I had a reserved time and made the appt 4 days in advance. They said they didn't have my oil filter and had to wait for it. It should have been re More

by VINNIDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above.
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Aug 19, 2025 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 19, 2025

Best customer service, owner was amazing what a great man. Thanks for a fantastic car experience. More

by WASILBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees we’re awesome
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Aug 19, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 16, 2025

I just had a detailed cleaning on my black 2017 Jeep Cherokee. She now looks brand new! More

by Bprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

August 16, 2025

Ben did a super job helping us resolve an unexpected jeep breakdown. He is a real asset to the dealership More

by b52bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennett Owings
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Aug 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 16, 2025

Excellent No No No No no no no no No no no no no no More

by ALTAJAKE
Recommend Dealer
Yes
Employees Worked With
Ben owing
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Aug 16, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

August 16, 2025

This is a newer dealership that is very clean and efficient and a service writer (Ben) that has years of experience who understood the special needs of the performance srt jeep I had there for a full More

by r4bs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Aug 17, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 15, 2025

I asked my wife to handle the appointment for me since I was busy and there was some confusion upon arrival about whether it was billable for me. The service associate immediately said he would look into it More

by TERRY.JETTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

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