Robert Pearce

Promised to fix my car within a certain time and didn't. Made excuses about parts not being there that were there before. Charging me three times as much as this job should cost. I don't believe for a secon Made excuses about parts not being there that were there before. Charging me three times as much as this job should cost. I don't believe for a second that I'm being treated fairly. Because of your incompetence, I miss going on vacation for a week. To say I'm unsatisfied as a gross understatement. I'm still waiting for the part to show up. Because of your locked proprietary software, I can't go anywhere else but a jeep dealer. This really sucks. More

by Dmilo6618 Verified Customer Verified Customer

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Fernando and Bob have always been great to deal with, my experiences with then have always been positive and factual, no xx. I feel that they are both great assets to your company experiences with then have always been positive and factual, no xx. I feel that they are both great assets to your company More

by dabucaneers Verified Customer Verified Customer

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I always leave understanding what the problem was and how it was resolved. Excellent service every time I go there. Glad I purchased the oil changes and extended warranties on both of my jeeps. it was resolved. Excellent service every time I go there. Glad I purchased the oil changes and extended warranties on both of my jeeps. More

by TERRY.JETTON Verified Customer Verified Customer

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Reliable, friendly and fast service. They addressed the recall on the vehicle along with the oil change. They addressed the recall on the vehicle along with the oil change. More

by sunwooji88 Verified Customer Verified Customer

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Good experience - helpful staff- great at communicating with you during your service - nice experience in general with you during your service - nice experience in general More

by chad.anson Verified Customer Verified Customer

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Came in for a Recall on my Gladiator. Recall was completed in less than an hour. Recall was completed in less than an hour. More

by Phil Pavilionis Verified Customer Verified Customer

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Had a rental for one week specifically because I was told the module was ordered and was expedited. Then was advised that my Jeep would be ready I returned the rental which cost 604.13 and was told that the the module was ordered and was expedited. Then was advised that my Jeep would be ready I returned the rental which cost 604.13 and was told that the module could not be found 'in the back'. When I expressed my concern and showed my rental receipt, Bob said 'I have 15 guys in the back'. Can't keep track of all of them '. Was not really very pleasant.... Reno Jeep was, at one time, a wonderful dealership.... More

by snowcandace Verified Customer Verified Customer

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Mr. Bob was very helpful, informative, and kind. Sal was also very friendly and kind. Even though I didn’t need Jared’s assistance this time, he is always extremely helpful, personable, and kind. You have also very friendly and kind. Even though I didn’t need Jared’s assistance this time, he is always extremely helpful, personable, and kind. You have a great team of service people. Tony is another person I always look forward to seeing. Having such respectful and kind people makes every visit very pleasant. More

by TESOFJESUS8 Verified Customer Verified Customer

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Great service team. I was in and out. I appreciate everybody’s hard work. On the recall and oil change. I was in and out. I appreciate everybody’s hard work. On the recall and oil change. More

by JASONSNET Verified Customer Verified Customer

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Always excellent service from the maintenance and service section! Bob has been above and beyond! section! Bob has been above and beyond! More

by matt.j.johnson42 Verified Customer Verified Customer

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