Lithia Ford Lincoln of Fresno - Service Center

I was charged $450.00 to replace a $30.00 brake switch, one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dro one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dropped off my truck on a Friday at 10am and informed Daniel in service I HAD TO HAVE IT BACK by Monday night, he agreed. I phoned the service department FIVE TIMES on Monday and never spoke to a live person in the service department. At 5pm I drove across town to confront any live person in the service department. Daniel stated we have been very busy today, our service manager quit. I asked if my truck was ready and he said we are still looking at it. I asked if it, in fact, had been looked at? He admitted they had not touched the vehicle since it was dropped off on Friday morning!!! Why the general manager, Rick Vidal was not notified of his service department's total meltdown I will never know. But I have a choice as to where I take my $40,000 truck to get it serviced and I will guarantee it will NEVER be serviced at Lithia Ford in Fresno California at 195 e. Auto Center Drive. I suggest anyone looking into sales or service at this dealership think long and hard before doing business with them. Thank you, Bill Baldwin More

Droped off my truck for repair 4 times for a total of 7 days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the truck all day and didn't have time to look at it. All they can say is we can't find the problem and bring it back when you have time. This is not the first time either, last time it was the gas cap and engine light. That took 3 trips and 5 days in the service department. Thank God the truck is under warrenty for another year and has only 26500 miles on it. I would hate to see the labor cost for this piss poor repair. It's the last ford vehicle I will every buy if this is how they treat customers and take care of poor quality trucks. More

I bring both my cars in for service regularly and am always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when I leave my vehicles with him. I have recommeneded Lithia Ford to all my friends and family. My mother in law, father in law, 3 cousins, 1 aunt, my brother, my sister in law and my parents have all bought their vehicles from Lithia Ford and maintained them at Lithia Ford as well. Thank u for always helping us! More

I took my car in for a standard service. The service I took my car in for a standard service. The service manager wrote me up for a "standard service". I didn't realize (and it was NOT explained) t I took my car in for a standard service. The service manager wrote me up for a "standard service". I didn't realize (and it was NOT explained) that many of the service items recommended by Ford had been "upgraded" by the service manager (for example "inspect brake fluid/reservoir" was replaced with "flush brake fluid/reservoir"). This added a couple of hundred dollars to my service charge. I realize that I should have asked more questions (buyer beware), but I never expected the Ford dealer's service department to be so blatantly fraudulent. More