Lithia Ford Idaho Falls

Fantastic experience with the service department My 2012 F-150 started to make a noise in the front end. I contacted Jason Eggerston and described the problem. He scheduled and appointment within a f My 2012 F-150 started to make a noise in the front end. I contacted Jason Eggerston and described the problem. He scheduled and appointment within a few days. I dropped the truck off the night before the appointment. Jason called me before 9 the next morning to tell me that the problem had been diagnosed and the truck would be ready in a couple of hours. He called back again and told me that a problem had also been found with the defroster motor but they would need to order the part. I asked if he knew when the part would arrive. He said it would be 3 to 5 days. He called again within the hour to tell me that a part had been located in town and the truck would be repaired before the end of the day. Very courteous, professional and knowledgeable. Highly recommend! More

New F150 bed liner and tunnel cover Bed liner application was uniform. Edges were all sharp and clean. All Fixtures were removed to prevent overspray. Good attention to detail. Overall, Bed liner application was uniform. Edges were all sharp and clean. All Fixtures were removed to prevent overspray. Good attention to detail. Overall, a very nice job. More

Fun and Easy Great experience for my second car, having been helped by Warren Drewes both times. He is a “rock star “. All the interaction with others, Adam, and P Great experience for my second car, having been helped by Warren Drewes both times. He is a “rock star “. All the interaction with others, Adam, and Paul was terrific. I will recommended Broadway Ford to any one. More

I would recommend Broadway Ford to everyone! The level of attention and service that I received from Matt Carroll and Val, their electrical expert, surpasses anything I have ever experienced from The level of attention and service that I received from Matt Carroll and Val, their electrical expert, surpasses anything I have ever experienced from any dealer. They went out of their way to accommodate me and to really try to figure out the issues I was having with my car. Well worth the 1.5 hour drive to get to Broadway Ford. I would encourage everyone in need of car service to consider Broadway Ford. More

Great customer service Treated me with respect and was very nice. Everyone knew what they were talking about. Didn't pressure me into a price I wasn't comfortable with. Treated me with respect and was very nice. Everyone knew what they were talking about. Didn't pressure me into a price I wasn't comfortable with. More

A very satisfying experience Purchasing my new F-150 from Tyler Potter was a great experience, as Tyler is knowlegeable, professional, friendly, and attentive. The vehicle I wen Purchasing my new F-150 from Tyler Potter was a great experience, as Tyler is knowlegeable, professional, friendly, and attentive. The vehicle I went in to purchase turned out not to be the best choice for my need. By listening closely (and patiently) to what I said, Tyler steered my to what he knew would make me happy in the long run. He urged my to drive what I thought I wanted as well as what he recommended. After driving both trucks,, it was obvious that I needed the one Tyler recommended. The F-150 I am now enjoying was thousands of dollars less than the heavier truck I asked for when I first entered the dealership. Thanks, Tyler, for a job well-done and a customer well-served. More

Best Vehicle Purchase Ever Shane Richins went beyond the call of duty (compared to other dealerships that I checked with); he found the exact vehicle with specific requirements; Shane Richins went beyond the call of duty (compared to other dealerships that I checked with); he found the exact vehicle with specific requirements; didn't try to sell me something on the lot nor try to move me into more than I wanted. Purchase price was excellent - best offer by far - sales experience was very quick, professional, friendly and helpful. Post purchase Shane has been very helpful as well. More

Helpful My husband and I spent several days around Idaho Falls, looking at all the major car dealers in town, with some very specific car and truck purchasing My husband and I spent several days around Idaho Falls, looking at all the major car dealers in town, with some very specific car and truck purchasing desires. We wanted to trade in both our vehicles for new vehicles, but the vehicles we wanted needed to meet very specific items, as well as be within a very strict budget we had set. Broadway Ford, more specifically, Dennis Bedwell, Dustin Mahaffey and one of their finance guys, Bruce, went above and beyond. While most dealership salespeople listened to us, told us we were a little unreasonable (in more professional terms, of course) and sent us on our way with a promise to call should something come up, Dennis, Dustin and Bruce immediately jumped into action. Over the course over two very long days, they worked tirelessly to get us exactly what we wanted. I will continue to keep my car purchasing business with Broadway Ford because of their efforts, and will be sending as many people to them as I possibly can. More