Lithia Ford Idaho Falls

Hubby saw a 2011 Explorer on the lot on a Friday, made a call. Jesse answered a few of his questions. We came in the following Monday evening, Jesse wasn't around, but we worked with Nick. Test drove the Ex call. Jesse answered a few of his questions. We came in the following Monday evening, Jesse wasn't around, but we worked with Nick. Test drove the Explorer and went in and began all the paperwork. The finance department managed to get us an interest rate 2.25 percent lower than our own credit union had offered. Since it was after hours, we didn't take the vehicle home that night, but Nick made sure it was cleaned up, detailed perfectly and took care of a few nit-picky requests. Came back the following evening after work and picked the car up no problems. Nick was great and this was the least amount of grief we've ever had in a car buying process. No pushiness, no pressure and got a great vehicle. More

My wife and I have driven Ford Vehicles since we were in High School. We have bought the last four vehicles from Broadway Ford because they have treated us very well and are great to work with. The sales pe High School. We have bought the last four vehicles from Broadway Ford because they have treated us very well and are great to work with. The sales person this time was as good as it gets, very knowedgable and patient in answering our questions and showing us many vehicles we MIGHT be interested in. He found one and we bought it, an Explorer XLT which drives great and feels solid on the interstate. (The Ford Quality we are accustom to!!!) The other people at Broadway Ford that we appreciated working with were the Sales Supervisor,the gentleman that helped us with all the paperwork and the maintenance and parts folks we had the chance to talk with. Thanks Guys, your a great team. More

Service on our new escape has been the bestg yewt especially the meetings where everything is discussed. both service area and body shop gvive excellent service also we got a gret deal on the new c especially the meetings where everything is discussed. both service area and body shop gvive excellent service also we got a gret deal on the new car More

Very courteous and mindful not to waste my time. Very happy. Great local business. I appreciated the quick work and friendly hegotiating skills. Would definately do business again with Broadway Ford. happy. Great local business. I appreciated the quick work and friendly hegotiating skills. Would definately do business again with Broadway Ford. More

I had an oil leak that needed to be repaired. It was done I had an oil leak that needed to be repaired. It was done under warranty as promised. They also washed, did multi point inspection which I did no I had an oil leak that needed to be repaired. It was done under warranty as promised. They also washed, did multi point inspection which I did not expect them to perform. There for I rate them very high. Thankyou, CRWESTERBERG More

I call a few weeks ago i talked to Jay. He was very polite, and was not rude when he answered the phone I had him look up more than one vehical and explain what was the better offer what he had on the polite, and was not rude when he answered the phone I had him look up more than one vehical and explain what was the better offer what he had on the lot as well as what he could get me i told him the issues i had in the past and he said one thing i could rest on was he is a strait shooter and will not pull punches with me i thought that is great so thank you More

We found ourselves in a position that we had 3 vehicles, 3 auto loans and we only needed one vehicle. Jay Smith offered us a solution that would pay off our loans and let us trade for a much better vehicle 3 auto loans and we only needed one vehicle. Jay Smith offered us a solution that would pay off our loans and let us trade for a much better vehicle. There was no high pressure and Jay made the paperwork seem very easy. We love our 2008 Acadia and it looks and feels like a brand new vehicle. Thanks. More

I call a few weeks ago and talked to your parts man Jeff. He wes very polite, and was not rude when he awnserd the phone like some of the parts houses here in Idaho Falls.. I had him look up more than one it He wes very polite, and was not rude when he awnserd the phone like some of the parts houses here in Idaho Falls.. I had him look up more than one item for me and he found all of them, One of the parts you did not have, but he told me he could get it over night for a small fee.He made me feel good about working with your parts department.. Thanks Kelly R. More

The employees at this dealership remember our names and vehicles--those we've serviced and those we've purchased there. We can call the dealership and speak directly to whomever we'd like. They work with vehicles--those we've serviced and those we've purchased there. We can call the dealership and speak directly to whomever we'd like. They work with us to locate and solve vehicle service issues and have even gone out of their way to give us some extra "perks." It's nice to know and be known by our local Ford dealer. More

I think Ed is the example of Ford, his attitute is steller. All should copy his example of Customer Service. Ed is service was very patient and even when he did not know the answer he will take the ti steller. All should copy his example of Customer Service. Ed is service was very patient and even when he did not know the answer he will take the time to look it up or ask someone who knows. Ed never makes you feel like you are not wanted or not important.Thanks for Broadway Ford for having Ed on your Team. More