Lithia Ford of Klamath Falls
Klamath Falls, OR
203 Reviews of Lithia Ford of Klamath Falls
pleasant surprise It nice to know that we again have a reputable honest dealer in klamath falls and do not have to spend the time to go car shopping in other areas. The It nice to know that we again have a reputable honest dealer in klamath falls and do not have to spend the time to go car shopping in other areas. The local staff made the purchase experience easy and comfortable. More
service department seem to not be able to do simple task I showes up for a 10 am appointment to get new tire and a transmission flush done on my 2003 chevy Silverado. Both the tire and trans flush were part I showes up for a 10 am appointment to get new tire and a transmission flush done on my 2003 chevy Silverado. Both the tire and trans flush were part of the deal when I bought the truck 2 weeks ago. Its now been 4 hours and they still have not got it done. Salemen was great not going to bad mouth him. More
Good purchase The guys at Lithia Ford worked hard to get me in my new truck. Kept me from going over the hill to Medford. Customer Service is excellent ! The guys at Lithia Ford worked hard to get me in my new truck. Kept me from going over the hill to Medford. Customer Service is excellent ! More
service department we bought a brand new pickup from you and there was paint missing from the roof of the pickup...they took it in and repainted it we bought a brand new pickup from you and there was paint missing from the roof of the pickup...they took it in and repainted it More
robert dewitt I am happy with ever thing. the salesman was great to work with. the price was fair the salesman showed me ever thing about the truck. I am happy with ever thing. the salesman was great to work with. the price was fair the salesman showed me ever thing about the truck. More
Car buying. Ford Escape 2014. Joe Kral treated me great, I would do business with him again. Vary happy with the car. This was the best experience I have ever had. Thanks Ken. Joe Kral treated me great, I would do business with him again. Vary happy with the car. This was the best experience I have ever had. Thanks Ken. More
Went to purchase a Ford Escape Ended up getting a Ford Explorer. I had a very good experience this time, tried to purchase a vehicle last year but was very disheartened by the trea Ended up getting a Ford Explorer. I had a very good experience this time, tried to purchase a vehicle last year but was very disheartened by the treatment at this dealership, it sure has changed in this past year. More
Battery replacement on 2012 Ford Fusion Freida is extremely knowledgeable and professional. She is a pleasure to deal with. I had my vehicle towed there to replace battery. I also inquire Freida is extremely knowledgeable and professional. She is a pleasure to deal with. I had my vehicle towed there to replace battery. I also inquired about a "recall," which was supposed to have been handled in Jul/Aug of this year, but did not occur. I explained to Freida that the employee who was handling this stated (after my vehicle had been there for five hours) that they did not have the upgrade for my vehicle, and he did not know when they would receive it. I never received any follow-up from this employee or Ford. When I told Freida about this, she handled it. Ford is fortunate to have Freida as an employee. More
Vehicle Service Great personal contact, performed service requested, and provided additional information about problems found with my F-350 truck. I will return to Great personal contact, performed service requested, and provided additional information about problems found with my F-350 truck. I will return to this Ford dealership's service department for any future service needs. More
I went there to purchase a new Ford F150 at Lithia Ford. I was handed off to a number of different sales men and managers. They played a bait and switch and did not play right with the numbers. I offered I was handed off to a number of different sales men and managers. They played a bait and switch and did not play right with the numbers. I offered to pay the sticker price and my offer was not accepted. They played numbers with my trade in....which I purchased from them. They claimed there was an accident on autocheck....which was either a lie then or now. I told them to check again as I had the copy of the autocheck that was given to me at the time I purchased the car less then 6 months ago. They then changed the story again about price. I left after not having faith in them to be honest. I ended up going to Butler Ford...made the deal without any game playing. They paid me more then 3k what Lithia offered for my trade. The Butler rebate was on the sticker and they did not play a game when you got into making the deal. I ended up buying a 46k truck and Lithia lost a customer for life. I purchased 3 cars from Lithia and will not be back. They need to learn making the sale is not the goal.....keeping a customer is more value. More