Lithia Honda in Medford

I worked with Colton Henderson, and from our very first conversation about trading in my HR-V to our very last handshake after sealing the deal on a 2022 Pilot he maintained a very professional, friendly, conversation about trading in my HR-V to our very last handshake after sealing the deal on a 2022 Pilot he maintained a very professional, friendly, extremely thorough and helpful demeanor that made the process as pleasant, easy, and exciting for me as I could have ever imagined it could be. More

Have recently got a had terrible experience with my sons used car his car broke down after 3 months and of no fault of his own his car had a problem and we received no help at all just a crazy bill for repa used car his car broke down after 3 months and of no fault of his own his car had a problem and we received no help at all just a crazy bill for repairs More

BILLY DAY was amazing. We already knew what we wanted so there wasn't much of salesman needed. But Billy Day was so speedy and his communication was on point. He was so ea We already knew what we wanted so there wasn't much of salesman needed. But Billy Day was so speedy and his communication was on point. He was so easy to work with. I will not be coming back to Honda for honda but for Billy Day. The customer needs were met at this dealership and highly recommend them and Billy Day to anyone needing a new vehicle. More

The website was easily navigated. The chat was fast and efficient. I was helped right away from beginning to end. All questions in chat were answered and I was greeted right away on a The chat was fast and efficient. I was helped right away from beginning to end. All questions in chat were answered and I was greeted right away on arrival to the dealership. I felt comfortable and well taken care of while making an important decision that I have little knowledge about. Basically, day one of my search for a used car to purchase, I found what I needed almost immediately; and I am now a proud owner of a very well taken care of little commuter car! I am simply thrilled with the whole experience. A special thanks to Ryan for helping me through the whole process! More

I live out of the area, and the staff made it so the vehicle I wanted was held with a credit card deposit until I was able to make it over the following day. They gave me the dollar amount on my trade-i vehicle I wanted was held with a credit card deposit until I was able to make it over the following day. They gave me the dollar amount on my trade-in that I requested, and made sure that I understood the operation and features of my new vehicle. More

The entire sales team from Billy Day to Kevin Hull to Marci in Finance were professional, efficient and so good to work with. They made buying a car a pleasure again! Marci in Finance were professional, efficient and so good to work with. They made buying a car a pleasure again! More

Really great experience! No hard sell, true concern with what I needed. I got exactly what i needed. No hard sell, true concern with what I needed. I got exactly what i needed. More

Please read this updated review carefully. If you choose to business with LH, it is extremely important that you check up on all the service information of your purchase before leaving the lot If you choose to business with LH, it is extremely important that you check up on all the service information of your purchase before leaving the lot with your new car. Backstory: I bought a brand new 2022 Civic (15 miles on the odometer) and after driving for about 700 miles multiple warnings appeared and multiple transmission issues occurred (see attached images). Error codes were checked and had previously occurred (and been cleared) by LH at 9 miles, so they were aware of potential problems. Nonetheless they sold the vehicle anyways. The Honda warranty covered all repairs, and provided a rental. The repairs amounted to a partial transmission rebuild (new gaskets, solenoid, cylinder head). The repair process was lengthy and took around 2 weeks as well as legwork on my part. BEWARE, if buying a non warranty covered vehicle! Nonetheless, after lengthy communication with LH, they agreed to reimburse my expenses, and offered their full apologies. I definitely can say that they were professional throughout the entire ordeal. Ultimately, I think this could have been avoided entirely if LH had been upfront about the check engine light/issue occurring at the 9 mile odometer, but then again, I probably wouldn’t have bought their car, so take that as you will. I’ve changed my rating from 1 star to 3. Sometimes things happen that are outside of our control even on Hondas and LH did their best to make it right. More

Was very professional and warm and pleasing attitudes. Laughed together many times. Recommend to others. Laughed together many times. Recommend to others. More

Please save yourself painstaking trouble and avoid this dealer at all costs. Recently purchased a 2022 Honda Civic Hatchback Sport - it has maybe like 15 miles on the odometer. Fast forward a week or so an dealer at all costs. Recently purchased a 2022 Honda Civic Hatchback Sport - it has maybe like 15 miles on the odometer. Fast forward a week or so and multiple errors popped up while driving, the car put itself into safety mode and I was promoted to visit a dealer. So I did. The closest Honda had an incredibly difficult time uncovering what was ultimately a faulty gasket, cylinder head, and possibly malfunctioning transmission, none of which would typically occur on a brand new vehicle. They also so on the computer that the same DTC code I had after around 700 miles had previously occurred at 9 miles and been cleared away. The service rep called Honda and the rep said that the selling dealer (Lithia), had discovered the error codes, found metal in the oil, and had not conducted any repairs. So they sold a broken car and let me and my wife and newborn son drive off as if it were nothing. Now they refuse to replace the vehicle/refund even though the transmission is currently being rebuilt. The General Manager Travis Hawes communicated with me during all of these troubles and hid the fact that Lithia was aware of any issues until I prompted him with the service reports. This place is an Escroquerie More