Lithia Hyundai of Anchorage

This is the 5th car I have purchased from Lithia Hyundai. Guys there have always been stellar. The biggest reason I keep going back is the service dept. Those guys have always treated me right! Love them! Guys there have always been stellar. The biggest reason I keep going back is the service dept. Those guys have always treated me right! Love them!! I have referred several friends to Lithia for that exact reason, and they have bought cars there. More

Lythia Hyundai is by far the best dealership I have had the pleasure to do business with. Todd Johnson was my sales associate. Todd was VERY friendly and never pressured me to make a decision. Todd gave the pleasure to do business with. Todd Johnson was my sales associate. Todd was VERY friendly and never pressured me to make a decision. Todd gave me the information I needed to make an aducated decision in my vehicle purchase. Lythia Hyundai of Anchorage worked hard to help me get the best deal on my new Tucson. I am extremely happy with the financing department as well. They definately wanted to make sure I was going to be happy with my decison to purchase from them, and Lythia made sure I was educated on my purchase and the warranty that came with my new vehicle. Todd called me the next day to see how I was enjoying my new vehicle. I would highly recommend Lythia Hyundai of Anchorage to anyone looking for a no hassel, no pressure dealership with an educated staff who are friendly and make the buying process a pleasure! More

The employees were both very knowledgeable and helpful in putting together the trade-in for my 2012 Hyundai Santa Fe. I worked with Tim Walter since October, and he was an excellent and polite rep for Lithi putting together the trade-in for my 2012 Hyundai Santa Fe. I worked with Tim Walter since October, and he was an excellent and polite rep for Lithia. He explained the newer cars, and trade in value. Recently Kasey kept me posted on when new santa fes arrived on the lot. Finally, Jeremy Cooper was able to put together quickly,a no hassle, top dollar offer for my old car and good value price for the new car. All together it was about as good as it gets regarding buying a new car. Thanks for all your help1 Jim Christensen More

Everyone there was extremely helpful. Very courteous and friendly. They all worked to get me the best deal possible and gave me top dollar for my trade-in. The sales manager even stayed 1/2 hour late so I c friendly. They all worked to get me the best deal possible and gave me top dollar for my trade-in. The sales manager even stayed 1/2 hour late so I could pick up my new car that evening. Wonderful dealership! More

We live approximately 70 miles from the dealership. Yesterday, I was going into Anchorage for a doctor's appointmen, but I hoped to have some work done on our car while in town. I called the day prior Yesterday, I was going into Anchorage for a doctor's appointmen, but I hoped to have some work done on our car while in town. I called the day prior and Michael said he would do what he could to fit me in to the schedule. When I arrived, he did everything possible to get me in and out of there in minimal time. While I have had only good experiences with this dealership in the past,I was totally impressed with yesterday's experience. More

Tod, Matt S., and Shawn has made my experience with Hyundai a great one! Being how young I am, they helped me get into a car that was probably out of my league. They called whatever bank they could to Hyundai a great one! Being how young I am, they helped me get into a car that was probably out of my league. They called whatever bank they could to help me get financed and they never gave up. I traded my truck in for the car I bought from them and they gave me a great price for it. They really went out of their way to make me one happy customer, others as well I'm sure. This is why I will recommend Hyundai to my friends and family without a doubt. I myself will definitely go back to them anytime I'm looking for something new! (: More

By far the best experiencebuying i have had, Thad the sales manager was great to work with and gave me a very fair deal on my new truck. my sales guy Gabe was very helpfully and even detailed my new car sales manager was great to work with and gave me a very fair deal on my new truck. my sales guy Gabe was very helpfully and even detailed my new car himself after the sale.... I will. Definitely buy from them again More

After shopping for a SUV for my wife and driving all over we ended up back at Hyundai. The salesman was very friendly he did not pressure us into the purchase. He was very knowlagable about the vehicle. We e we ended up back at Hyundai. The salesman was very friendly he did not pressure us into the purchase. He was very knowlagable about the vehicle. We ended up purchasing the SUV and they were there several hours after closing to finish the transaction. Few weeks later I went there to get my wife's SUV detailed since we didn't have time the night we bought it. While waiting for my wife's vehicle I test drove a Sonida. Nice car but I couldn't get my self to go from my 2011 328XI to the Sonada. They had a 2008 X5 on the BMW lot that was certified preowned so I asked the salesman if we could make a deal on that vehicle and we did. A few weeks of owning the X5 I was not happy at all with the way BMW was treating me for buying there vehicle from Hyundai and I really wasn't impressed with the condition of the X5. I email Matt the GM at Hyundai and made a deal on the 2012 Genesis 5.0. The deal worked out pretty good and I didn't lose to much money. The Genesis is amazing and the niceness vehicle I have ever owned or driven. I am very impressed with Hyundai and there service. More

Sales people knew nothing about the vehicle i was buying, lied about things like MPG and where the used vehicle came from. did not discuss any of the financing with me then sent me to the "finance manager" w lied about things like MPG and where the used vehicle came from. did not discuss any of the financing with me then sent me to the "finance manager" who got mad when i asked him any questions and was extremely insulting. they said i had to buy a warranty to get financing then didnt go over it. it was a 1 yr 12k miles for $4500!!! a week later they said they couldnt honor the warranty and i had to remove it ASAP. after all this they took my deposit and also cashed a check they were supposed to void once they got the money from me!!! what a bunch of lying crooks, dont even stop by...J.D McManis the finance manager is by far the worst person i have ever dealt with when buying a vehicle! I have filed complaints with the FTC and State of AK ATTY GENERALS Office More

I own a 2008 Veracruz. When I first bought it I was so impressed with the sales people and the finance folks. It was the best experience buying a car my husband and I had ever had. We bought the lifetim impressed with the sales people and the finance folks. It was the best experience buying a car my husband and I had ever had. We bought the lifetime oil changes and a few more upgrades. Every time it was time for an oil change I would call and get right in for an APPOINTMENT. The fellas in the service Dept. at that time were hands down the best I have every dealt with. I am a female and have had some horrible experiences at dealerships. Never once did they treat me any differently due to my gender. Up until 6 months ago we were exceptionally satisfied with the service at Hyundai. I’ve had a few minor issues that were covered under warranty to include two door handles that just broke off the car. Well on or about 14 Nov. Another door handle just broke off…I was due for an oil change so I called to set an appointment and I was told they no longer set appointments for oil changes it was on a first come first serve basis. I was a bit shocked about that but understand that policies sometime change…I ask what time they open and I am told 8:00 am. So I get my butt there at 7:45 thinking I would be one of the first ones in line. Well when I walked in there were many folks in front of me for oil changes because they open the door at 7:00 for drop off. Hmm that would have been nice to been informed of that policy. Well I shared with the service advisor about my door handle…After my oil change that took almost 90 min he came to talk to me and informed me that the door handle would need to be ordered and then painted and that he would call me when it is in. This was no surprise to me since it has happened twice before I knew the drill. Then he proceeded to tell me that it wasn’t covered under warranty. I told him I had bumper to bumper coverage and it was covered just like the times before. He then proceeded to tell me that it happened due to negligence and pulling the door handle wrong? How does one pull the door handle wrong? I told him I wanted to speak to the manager. The manager came out and corrected this man and told him it was covered under my warranty. After a week I called to see if the part was in, I was informed the part never got ordered. The service guy said he would be right on it. So several weeks pass by, no phone call. I called on several occasions left a message…..No return call. Well I had my husband call on 9 Dec (three weeks after) and he was informed by the service advisor that it had been in since the 1st of Dec and he was planning to call him later that day. REALLY? He was told they would need to send it to paint and that I could come in the next day for the install. Well I get there only to find out they had not ordered the second piece of the handle. So again we wait for the part. The part comes in I get the call but I am now informed that the painter is out sick. So we wait until after Christmas I call back to and am told that the painter is still sick and he has a doctor’s note. So now it’s after the New Year. The excuse this time was the painter no longer works there…ARE YOU KIDDING ME! Finally on the 8th of Jan I take it to the dealership and they proceed to fix the door handle after 2 months of excuse after excuse. I bring it home only to discover it is not installed properly, it sticks open, And one of the door plugs were missing and not replaced when the repair was attempted. Finally today the 10th of Jan two months after the door handle falls off Its fixed but now have to wait for them to order the rubber seal in the door jam..l am disgusted with the customer service I have received. The quality is hideous. I have referred three people to this dealership based on the service I had received in the beginning, and they bought cars based on my recommendation. All have come back to me and shared the same disappointing story. In the past 6 months the service department has completely fallen apart. I am looking to trade my car in for a different brand. I will not recommend anyone purchase a vehicle from Lithia Hyundai. My husband just purchased a vehicle from Lithia Dodge and can’t say enough good things about the service. More