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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.3
1,654 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,654 reviews

April 25, 2024

Everything was done quickly and as promised And the use of Lyft ride to and from home was quite helpful More

by STEVETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 22, 2024

Great customer service! Blayke was not pushy, was very nice and even blasted the chicken dance song and did a few wing flaps! More

by JJAK10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lithia Hyundai of Anchorage responded

We're thrilled to hear that you had a great experience with us at Lithia Hyundai of Anchorage, JJAK10! Blayke sounds like a fantastic member of our team, and we're glad to hear that they provided excellent customer service without being pushy. We aim to make the car-buying experience enjoyable and memorable for our customers, and it sounds like Blayke went above and beyond to ensure that.

Helpful
April 22, 2024

I can't believe the GM lets his departments get away with the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Lithia Hyundai of Anchorage responded

We're deeply sorry to hear about your son's experience, Dave. Ensuring customer satisfaction is our top priority, and we regret that we have not met your expectations in this instance. We take your feedback seriously and will investigate the matter internally to address any communication issues within our service department. Please rest assured that we are committed to resolving this situation promptly and to your satisfaction. If there's anything specific we can do to assist you and your son, please reach out to us directly. We appreciate your patience and understanding. Best, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
April 21, 2024

Gabriel was an excellent salesman to work with regarding the purchase of our Santa Fe! More

by LUKEWELLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Apr 22, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Luke! We're delighted to hear that Gabriel provided excellent service during your purchase of the Santa Fe. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business and hope you're enjoying your new Santa Fe!

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April 20, 2024

Bought a used car and service was great. Low pressure sales. Had a great experience More

by BRYAN2041
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Apr 22, 2024 -

Lithia Hyundai of Anchorage responded

Thank you, Bryan, for sharing your positive experience with us! We're thrilled to hear that you had a great experience at our dealership and that our team provided you with excellent service. At Lithia Hyundai of Anchorage, we strive to make the car-buying process as smooth and stress-free as possible, and we're delighted to hear that we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Helpful
April 18, 2024

Had an Appt at 10 picked up@ 12:30 wasn’t told only had 1 mechanic. I value my time More

by R.G.ROMERO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dante
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Apr 24, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the delay in servicing your vehicle, Romero. Your time is valuable, and we understand the frustration caused by the extended wait time. We strive to provide efficient service to all our customers, and we regret falling short of your expectations on this occasion. Your feedback is essential to us, and we will address the issue internally to improve our scheduling and communication processes. If there's anything else we can do to make it right, please let us know. Best, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
April 13, 2024

Great car selection and amazing staff, everyone was so kind. We recommend Lithia Hyundai of Anchorage. More

by AlaskaMama3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Apr 15, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for your review! We're thrilled to hear that you had a great experience at Lithia Hyundai of Anchorage. Our team works hard to provide excellent service and a wide selection of vehicles to choose from. Your recommendation means a lot to us. If you ever need anything else or have any questions, please don't hesitate to reach out.

Helpful
April 12, 2024

My appointment had to be rescheduled because the first time I had scheduled it and dropped my car off they didn’t do the work because they “couldn’t find the appointment in the system.” The service depart More

by CzechRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian and Dana in Service
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Apr 16, 2024 -

Lithia Hyundai of Anchorage responded

We regret to hear about the inconvenience you encountered during your recent visit. Your feedback is valuable to us, and we strive to provide exceptional service to all our customers. We apologize for any miscommunication or scheduling issues you experienced and assure you that we take your concerns seriously. Please reach out to us directly so we can address any remaining issues and ensure your satisfaction moving forward. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

Helpful
April 12, 2024

the dealer does a good job helping me to take care of my car and alerting me to problems. I have been very happy with the car and the service department More

by REBEKKAROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't know
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Apr 15, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know that you've been happy with our service department at Lithia Hyundai of Anchorage. It's important for us to keep your car in top shape and alert you about any potential issues. Thanks for the positive feedback!

Helpful
April 09, 2024

Jessica was friendly until the sale was made-not as friendly & helpful at delivery time. Blake was fine, but didn’t seem friendly/happy to be doing his job either. Overall not happy employees at this p More

by MARNISERVES1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blayke Mccarthy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Konstantynowicz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lithia Hyundai of Anchorage responded

Providing excellent customer service is our priority, and we regret if your interactions with our team did not meet your expectations. We take your feedback seriously and will address this internally to ensure that all our team members consistently deliver friendly and helpful service throughout every step of the process. Your satisfaction is important to us, and we apologize for any disappointment caused. If there's anything further we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Thank you for sharing your feedback with us. Best, Anthony Mingus - Sales Manager - 907-762-5100

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