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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,102 Reviews

1,102 Reviews of Lithia Hyundai of Anchorage - Service Center

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January 20, 2023

The guy who let me test drive the car wouldn’t even allow me to leave the parking lot! Turns out he didn’t want me to go on the main road because the engine was making noise! More

by JONICAWMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Diaz
Jan 23, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. 907-762-5100 Anthony & Jason Sales Desk Managers

January 20, 2023

Everyone that works at the Lithia Hyundai of Anchorage is very knowledgeable and helpful. Great service. More

by KELLY_M_FREEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Gunter
Jan 24, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a helpful experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 20, 2023

Service is helpful, listens to my concerns and questions and they answer s I understand. More

by bhilmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review! We are glad you had a helpful experience with us! We hope to work with you again soon!

January 20, 2023

Prompt service :-) very happy with the personnel everyone is very friendly I was in and out very quickly. I will bring my vehicles here again as well as probably buy our next vehicle here again More

by Julie & Davin Abalama
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew French
Jan 24, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a friendly experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 18, 2023

Good service. Work was completed in a timely manner. A check of the vehicle was done and explained to me. More

by MBFOSTER45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Tou
Jan 18, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad you had a great experience with us! We hope to see you again here at Lithia Hyundai of Anchorage!

January 17, 2023

Was a great experience would go back again for future needs. thank you so much More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Lithia Hyundai of Anchorage responded

Hi Gabe, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 17, 2023

No issues with customer service, but they need to be available to answer the phones. Or at least make call backs in a timely manner. Never received a call back, had to walk in just to schedule an appoin More

by rslatenak
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou 907-374-5229 jtou@lithia.com General Service Manager

January 17, 2023

Made an appointment for a simple issue that should have been finished in 15 minutes max, 5 days later they still hadn’t even looked at it and wouldn’t answer the phones when I called to see what the status More

by EPSILON324
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Collins
Jan 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. It is unfortunate to hear about this and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

January 17, 2023

Poor workmanship, oil leak on filter housing and rear window defrost not fixed. Not responding to calls to schedule repair. More

by jnjravlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Tou
Jan 19, 2023 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Jeremy Tou jtou@lithia.com General Service Manager

January 15, 2023

They were really helpful, and polite, took care of the issue quickly. And kept me informed through out the process More

by KASSANDRAL1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Collins
Jan 17, 2023 -

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a helpful experience! We hope to see you again here at Lithia Hyundai of Anchorage!

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