Lithia Hyundai of Fresno

I had my car towed to Lithia on March 20, 2023. My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a car myself because at this time it would not be covered, but I was told I could submit my costs to Hyundai after it was approved to get reimbursed. The last day I heard anything from Eliana was March 29, 2023 via text message. We were waiting on approval from Hyundai. After this, I tried calling multiple times, left voicemails but was never able to speak with anyone until I went into the dealership in person. I then met Joshua Mills, my new service advisor. He let me know that Eliana was no longer with Lithia, and the last day I had spoken with her was actually her last day. He also implied, that she was fired. They had not responded to me until I showed up in person because my file had not been transferred to anyone until then. After that Joshua did let me know via text message that my engine replacement was approved by Hyundai and they would cover a rental. I had already returned my rental so I did go in and get the paperwork to get a rental car, and I also let him know that my driver side rear door was not able to be opened, and asked them to take a look at that for me in addition to the engine. He let me know he would add this to the work order once the engine was closer to getting completed. After this I had very little contact with Joshua, and he did not respond to text messages I sent with questions I had. I did receive a call in the week of April 17-21 letting me know that they recommend I replace all the belts and hoses due to age and this cost would not be covered by Hyundai. He quoted me a price of just under $900 . I asked him to wait until I could speak with my wife about it before moving forward, but that same day I called back and left a voicemail (because it is impossible to get anyone on the phone,) authorizing the charges for the work. I never heard back from Joshua, despite numerous calls, until May 10th, when he let me know that my vehicle was ready for pickup and that I needed to return the rental car that day or I would be charged extra. I called right away because of this and surprisingly Joshua answered. He let me know that the door had not been looked at because he had failed to add it to the work order before the work was done, since he was out sick for a few days. I was frustrated but wanted to know what the total cost was so far. He then let me know that they had not replaced the belts or hoses because he never received authorization. I told him that I had left a voicemail the day he called me authorizing the work. He claimed not to have received the message. He never reached back out to follow up, and he did not have an answer for that. I was very frustrated, and Joshua had to scramble to try and fix the problem, he did extend the rental car and get me a new quote for the belts an hoses, but the price was now over $900. Since he was now keeping the car longer, I decided (foolishly) to let him check out the door issue, with another charge just for that assessment. The door process added more time. The cost seemed pretty high, but by that point they had already started the work so I felt I had to let them continue. There were multiple delays and expected completion dates pushed back. On June 5th (a date the car would likely be ready,) Joshua informed me that the car was not going to be ready because the technician was no longer working for them, and that my door was damaged during the repair causing further delay. I asked multiple times for notice so I could change work schedules without scrambling, but Joshua notified me at 8:14 am June 9th that my car was ready and the rental car had to be returned on that same day. I was already at work, but had to change my schedule to make the return. The car was filthy, and I can't believe they didn't at least wash the outside of the car for presentation. More

Great experience! We were greeted by Eli, who smiled and waved as we pulled into the dealership parking lot. I had already done some research online and had a 2023 San We were greeted by Eli, who smiled and waved as we pulled into the dealership parking lot. I had already done some research online and had a 2023 Santa Fe in mind to look at. Eli took us on a test drive in that vehicle and gave us a brief overview of it. Afterwards, we headed inside to take a look at numbers for a trade-in. James Highsmith took over from there and gathered all of our information so he could give us some options. After negotiating for a while, we were pleasantly surprised with the final offer that we accepted. We met with Susan Hicks in finance who was wonderful and made the signing process quick, easy and fun. The whole process from start to finish was handled professionally. I highly recommend a visit! More

Never had vehicle I can't get Anyone to finance I have no credit Dealerships 🙃 😕 no credit Dealerships 🙃 😕 More

My overall experience was mostly positive, which is rare these days at any car dealership in my experience. However, a couple of comments: - we knew more overall than the various people we spoke to; we ha these days at any car dealership in my experience. However, a couple of comments: - we knew more overall than the various people we spoke to; we had to speak to several people to confirm things (contract cancellation agreement, taking the car to a third party mechanic, etc.) - when I drove my car off the lot 2 things hadn't been addressed, and I would have felt a LOT safer if they would have been (as I live 3 hours from this dealership, in the mountains & an hour from anything; plus, I'm in my 60's) - they have not addressed these issues in my follow up emails so I guess I'm on my own for those More

I bought a used car from Lithia Hyundai in April 2022, three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they co three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they couldn't get the tire off, because it had locks, which Lithia didn't supply the key to, so as I was driving the car to Lithia to get that fixed, my airbag warning light came on, as did a lost communication warning for the ABS braking system and lost vehicle speed and lost wheel distance messages. That was Saturday and I've been calling to see what is going on and NO ONE returns my calls. If I could give less than one star I would. More

I had a great experience. I prompt reliable service. My salesman was James highsmith. He was very professional and I purchased the car without any delay. The only negative is I prompt reliable service. My salesman was James highsmith. He was very professional and I purchased the car without any delay. The only negative is that I got two remotes with the car and unfortunately when I checked the second remote when I got home it did not function so I'm hoping it's just the battery More

I have cried every since I walked out of this place with my head spinning owing 42000 . I told them what I could afford with my trade in and needed at the least 1000 back now I won’t be able to even pay my my head spinning owing 42000 . I told them what I could afford with my trade in and needed at the least 1000 back now I won’t be able to even pay my insurance and I m just dick inside owing 42000 with a 565 a month payment I cannot afford . I haven’t even told anybody I got a new car they keep me there for hours throwing numbers st me I just want my life back before yesterday this is not what getting s new car should feel like . I’m going to lose my happiness cause I can’t live with something I can’t afford , I worked so hard to get the credit score I have but now my life is a mess and all I can do is cry they didn’t listen to what I said they are sharks and they’re talking my life . Don’t buy anything without a someone with you cause they break you down tell you just want to get out of there . Yesterday I went 20 years backwards in my life with my worry’s and struggling I hate this car and my life feels like I’ve failed .. I’m weak . And I let them ruin my happy life I had . When I think of this experience I compare it to someone being Interrogated and prosecuted for something they didn’t do or want to be in the worst horrible experience I’ve ever had I can see everything I’ve worked so hard for me to lose everything they didn’t listen to anything I told them what I could afford when I couldn’t they just pressured me and pressured me at the very end I’m signing all the papers and they throw the six or $65 a month on there and I’m walking away with nothing no money to start my answers I’m xxxxed More

I bought 2 cars cash and was treated horrible with service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before goin service and that’s to say the least! Don’t do it! One car is a 2012 Nissan z 370 and a brand new Santa Fe. I should have read the reviews before going to theses guys. More

FALSE ADVERTISING!!! They posted a sale on a new vehicle that i was interested in. Next morning i inquired on the vehicle and it was still available, so i proceeded to p They posted a sale on a new vehicle that i was interested in. Next morning i inquired on the vehicle and it was still available, so i proceeded to put in a credit application. My application was approved and was asked to go in to sign paperwork. As i was heading to the dealership excited about getting a new car, I received a text saying there was a mistake on the online price and that they would not honor it. The dealership refused to give the price that they advertised more than one day. FYI- that price is still online. More