Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
857 Reviews of Lithia Hyundai of Odessa - Service Center
Sort by
August 17, 2024
Eric is nice and polite, however, when he is out there is zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I belie zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I believe it was done, but noon went over anything with me. There was no checklist that levels or filters had been checked. When I took my car in, it had just been detailed and was clean inside and out. When I got it back, it was was filthy. They didn’t even run it through their own wash to knock the dirty off of it. More
by shellidbriggs
Verified Customer
August 15, 2024
KRISTINE WAS AWESOME AND EASY TO DEAL WITH. GREAT CUSTOMER SERVICE. HAD REPAIRS DONE AND WAS A GREAT EXPERIENCE. THANK YOU SO MUCH GREAT CUSTOMER SERVICE. HAD REPAIRS DONE AND WAS A GREAT EXPERIENCE. THANK YOU SO MUCH More
by oscar.rodriguez1
Employees Worked With
August 13, 2024
Everything was excellent with the exception of the safety glasses I had in my pick disappeared after having my vehicle serviced. glasses I had in my pick disappeared after having my vehicle serviced. More
by Doggrappler
Employees Worked With
August 07, 2024
They were very helpful and worked on my vehicle quickly and efficiently. I really appreciate Christine explaining everything that was happening with my car and the paperwork. She is friendly and careful! and efficiently. I really appreciate Christine explaining everything that was happening with my car and the paperwork. She is friendly and careful! More
by YRAMI211
Employees Worked With
August 06, 2024
I had such great service, went in for an oil change & tire rotation. Kristine was very friendly & helpful & my car was ready in less than an hour. I’m so glad I ended up buying a Hyundai when I got my ne tire rotation. Kristine was very friendly & helpful & my car was ready in less than an hour. I’m so glad I ended up buying a Hyundai when I got my new car last year. I’ve had nothing but great experiences with this dealership. More
by KIMANNGILBERT
Employees Worked With
July 31, 2024
No complementary drinks, or coffee wasn’t ready. Not sure if technician was old enough to work in dealership. No one come out to talk to me about my Service. Not sure if technician was old enough to work in dealership. No one come out to talk to me about my Service. More
by MARTINEZP64
Employees Worked With
July 31, 2024
Excellent will definitely go back. . everyone was nice.. good job.. not like All American smh . everyone was nice.. good job.. not like All American smh More
by GRACIEM94
July 30, 2024
Absolutely horrible communication. For weeks that my vehicle was in the service center I received no call backs. I left multiple messages looking for an update and never received a cal For weeks that my vehicle was in the service center I received no call backs. I left multiple messages looking for an update and never received a call back. No one answers the phone at the service center so I would have to choose the sales line and they said they “walked” over and someone would call me. Eric was always out of the office. No one helped me. I live 7 hours away and had to leave the car there for repair. I ended up having to pay someone to physically go into the service center to get an answer on my vehicle. More
by OPERATIONS4
Employees Worked With
June 28, 2024
We were in and out very quickly. Fastest oil change i’ve had done to my car. Fastest oil change i’ve had done to my car. More
by VZSGA.08
Employees Worked With
June 26, 2024
Everyone I encountered was very friendly. The woman at the service desk handled customers and their problems very well. The system for complementary service could be improved. I tried to The woman at the service desk handled customers and their problems very well. The system for complementary service could be improved. I tried to make an appointment, but was unable to speak to a live human. I drove 1.5 hours one way to get there only to wait 3 more hours due to "first come, first served" that i want aware of. A 3 hour wait for that service seems excessive. Also, phone numbers online in several places for service dept connects to a Chevy dealership. They actually gave me the Lithia phone number. More
by MITCHELLART
Employees Worked With
