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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,652 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,652 reviews

March 28, 2026

Great, fast,amazing service Love the service I get at lithia, wish you guys could do more for me with diagnostic. Time frame. More

by lewisbailey360
Recommend Dealer
Yes
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March 28, 2026

Was awesome professional and knowledgeable A plus Very fast great job and will consider buying a new car More

by SMUDGEPOT
Recommend Dealer
Yes
Employees Worked With
Jake
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March 27, 2026

It was timely and fast It was timely and fast and they got my oil changed quick More

by STEVENSA2589
Recommend Dealer
Yes
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Mar 28, 2026 -

Lithia Hyundai of Reno responded

Thanks for the great review! We’re glad your oil change was fast and convenient.

March 27, 2026

Very helpful I called to see if he could get a part researched it call me back said he could get it and we ordered it up More

by rcshorty
Recommend Dealer
Yes
Employees Worked With
Jake
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Mar 28, 2026 -

Lithia Hyundai of Reno responded

We are so impressed by your review of our service team! Thank you for choosing Lithia Hyundai of Reno! We will pass along your kind words.

March 27, 2026

The sirves representative are good at what they do. They check for any recalls on the vehicle with out me asking. Thank More

by Rene-a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2026 -

Lithia Hyundai of Reno responded

We are so glad you could depend on our team for thorough and attentive service! Thank you for choosing Lithia Hyundai of Reno and for sharing your support. Drive safely!

March 27, 2026

Surprised me with such a professional customer service personnel. Thank you Lance. Will recommend service dept. More

by DFOLEY1
Recommend Dealer
Yes
Employees Worked With
Lance Smith
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Mar 28, 2026 -

Lithia Hyundai of Reno responded

We’re pleased Lance provided such a top-notch experience! Thank you for choosing Lithia Hyundai of Reno and for your recommendation. Safe travels!

March 26, 2026

Absolutely amazing from start to finish. Gaby, Levi and Devon were great. I will not go anywhere else when purchasing a vehicle. No high pressure sales, start high go low, none of it. Just s More

by OFFROADCHAMP96
Recommend Dealer
Yes
Employees Worked With
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Williams
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Mar 28, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your stellar feedback about Gaby, Levi, and Devon! We look forward to seeing you again at Lithia Hyundai of Reno. Congratulations on your new car!

March 25, 2026

So much lack in communication between everyone. I financed directly through my credit bureau, and have done so multiple times but they refuse to listen in guidance and still harass me about titling More

by rafael-lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
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Mar 26, 2026 -

Lithia Hyundai of Reno responded

Hi Rafael, We’re sorry to hear about your experience and appreciate you bringing your concerns forward. We’ve reviewed our records and see that you contacted us regarding your A/C concern, and I see that we’ve already made arrangements for you to bring your vehicle in on Monday so we can take care of that. But I'm not seeing any prior communication related to financing or titling. If there’s additional context there, we’re happy to review it—but we do want to ensure we’re addressing concerns based on accurate information. I also want to clarify that several of the individuals listed in your review, including myself, had no direct involvement in your interaction. DealerRater allows customers to select employees, but in this case, multiple team members were rated who had no contact with you, which doesn’t reflect the actual experience. Our focus now is making sure your A/C concern is handled promptly and properly when you come in Monday. We look forward to getting this resolved for you. And if there is anything else that contributed to the low score, and you would like to discuss it, my direct line is 775-682-3352, or via email at srobert@lithia.com. Thank you for your business, and again apologies for the less than stellar experience. Respectfully yours, – Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

March 24, 2026

Not pushy and refreshingly honest. He did not give me the scummy car salesman vibe More

by VINCENTCARGILL
Recommend Dealer
Yes
Employees Worked With
Anthony
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Mar 24, 2026 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to share this. It’s great to hear you felt comfortable and well taken care of. Providing a straightforward and honest experience is important to us, and we’re glad that came through.

March 23, 2026

Kind people made everything smooth Everyone there was very friendly and had the best customer service I've seen More

by DYLAND0
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 24, 2026 -

Lithia Hyundai of Reno responded

We are so grateful for your five-star review of the Lithia Hyundai of Reno team! Please come back again soon.

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