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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,551 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,551 reviews

February 24, 2026

Very helpful Very helpful explained everything to me and did everything they could to get me my car More

by Illalwayslovehim2008
Recommend Dealer
Yes
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February 23, 2026

We were repeat customers, doing the normal dealership thing of coming in to buy a car and negotiate. Chris single handedly lost the sale by not only using a ‘tale it or leave it’ approach to the negotiat More

by dustindebard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Denney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

Lithia Hyundai of Reno responded

Dustin, Thank you for taking the time to share your feedback and for being a repeat customer—we do appreciate your previous business. We’re sorry to hear that this visit did not meet your expectations. Many of our vehicles—especially high-demand models like the Santa Fe Hybrid—are advertised with aggressive, market-based pricing that is already deeply discounted, and in those cases the online price is intended to be our best, up-front price rather than a starting point for negotiation. We understand, however, that the way this was communicated to you did not meet your expectations, and we regret that. More importantly, we want to be very clear: we do not tolerate disrespectful or discriminatory treatment of any kind. Every customer deserves to be treated with courtesy and professionalism, regardless of gender, background, or ethnicity. If your experience did not reflect that standard, we take that extremely seriously. Your experience has been shared with our executive management team, and you may be receiving a call regarding it. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at the email and phone number below. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

February 22, 2026

Came in for an oil and filter change and have the battery checked and replaced. More

by RICHVANDINE
Recommend Dealer
Yes
Employees Worked With
Jake
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience! We’re pleased to hear the team handled your maintenance and battery replacement efficiently. We look forward to serving you again.

February 21, 2026

Kind, alert to help when you walk in, no hard sell on items not needed More

by SNOWFLAKESKIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Lopes
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

We appreciate your feedback. It’s great to hear that our staff was welcoming, helpful, and focused on what you truly needed. Thank you for your confidence in us!

February 21, 2026

Service techs were friendly and professional, service center was easy to find.waiting room was comfortable but temp was cold More

by CUDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Foster
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We appreciate your feedback and look forward to welcoming you back in the future. Take care!

February 21, 2026

Excellent customer service and fast work, the communication was great throughout the entire wait time and after everything was done. More

by TESSA.BAIRD.145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your great feedback about our team! We hope to serve you again at Lithia Hyundai of Reno. Take care!

February 21, 2026

Just fine no problems Got the job done in a short time All good now More

by Wbarter
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thanks for the review! We’re happy to hear everything was handled quickly and you’re all set now. We’re here anytime you need us!

February 21, 2026

Just fine no problems Got the job done in a short time All good now More

by Wbarter
Recommend Dealer
Yes
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Thanks for the review! We’re happy to hear everything was handled quickly and you’re all set now. We’re here anytime you need us!

February 20, 2026

Best car buying experience we've ever had. Holly was stellar! I would definitely buy another car from Holly. More

by HAPPYDONUT
Recommend Dealer
Yes
Employees Worked With
Holly
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Feb 24, 2026 -

Lithia Hyundai of Reno responded

Holly and our team are unstoppable, and we’re proud to have them! It sounds like they offered you the best of the best during your visit here at Lithia Hyundai of Reno, and that’s all we could ask for! Here's to many miles ahead! Safe travels!

February 20, 2026

He was great from beginning to end! He went above and beyond to help me with a problem I could t figure out! More

by Nkwest22
Recommend Dealer
Yes
Employees Worked With
Jake
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Feb 20, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your feedback about our team member! It was our pleasure to assist you, and we hope to welcome you back to Lithia Hyundai of Reno Service Department next time!

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