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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,599 Reviews
Lithia Hyundai of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. Lithia Hyundai of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville, Sun Valley, and Dayton Nevada, features a wide selection of new Hyundai and used Hyundai cars, trucks and SUVs. Our inventory includes new models such as: The newly redesigned 2020 Hyundai Accent and Accent Hatchback. The all-new 2020 Hyundai Sonata. The new body style Veloster and Veloster N. The redesigned 2020 Elantra and Elantra GT Hatchback. The new 2020 Santa Fe. The incomparable 2020 Tucson. The all new full-size third row Hyundai Palisade. The new compact SUV 2020 Hyundai Kona And an all new 2020 Hyundai Venue.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,599 reviews

April 23, 2024

The customer service rep Ryan is incompetent and sleezy. Tried to force me to sign paperwork to pay for something that was clearly covered under warranted and acted like he didn’t know what warranty I had e More

by jordanpasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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April 21, 2024

The dealership as a whole is great, but not of the staffing is the most helpful. Soon as you figure out who’s willing to help things become a lot easier for you as a car owner! More

by AUBRIEBACHER2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Lithia Hyundai of Reno responded

Aubrie, We appreciate your feedback and are glad to know that you find our dealership great overall. We're sorry, however, if some of the staff didn't meet your expectations in terms of helpfulness. We have a high amount of confidence in our team, but will use this as an opportunity to improve. If there's anything else you'd like to discuss or any further assistance needed, please don't hesitate to reach out! Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Helpful
April 20, 2024

So far okay with this dealership. Do with the service tech would not leave greasy finger prints inside the vehicle. More

by JTANDCARLA
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Dunham
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Hi JT and Carla, thanks for your feedback. We apologize for any left over mess in your vehicle - that's not the standard we aim for at Lithia Hyundai of Reno. Your comments will be passed along in order to help us improve. Please reach out if we can be of further assistance.

Helpful
April 20, 2024

It was a good experince theay took care of all my needs and on time with every thing More

by J.ARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lithia Hyundai of Reno responded

Thank you for leaving us with these kind words. Come see the Lithia Hyundai of Reno team again soon!

Helpful
April 18, 2024

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Helpful
April 17, 2024

Love Lithia Hyundai of Reno! I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a More

by KEONA_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lennox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Keona, we're so glad to know you've had positive experiences with us at Lithia Hyundai of Reno! We appreciate your loyalty and look forward to assisting you in the future. Safe travels until then!

Helpful
April 17, 2024

I was In need of a new car came in and was helped by THE MAN Tony Roach not only was he super helpful but he has a great sense of humor and great attitude towards his job and is extremely knowledgeable abou More

by hyatt.bruton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Hyatt, it's fantastic to know that Tony provided you with a great car buying experience at Lithia Hyundai of Reno. We're glad his knowledge and humor made the process enjoyable for you! Enjoy your new ride!

Helpful
April 16, 2024

Really accommodating and kind, loved my visit their they where super kind and helped me get what I wanted More

by ALEXADELATRINIDAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efren Gonzalez-Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

Alexa, we're delighted to know you had a positive experience at Lithia Hyundai of Reno! Our team is always here to help and make sure you get what you want. Should you need anything else, please let us know.

Helpful
April 16, 2024

Very nice and staff the wait time was short . I will definitely use the dealership again. More

by eamorgan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

We are happy to see that you enjoyed the service provided by our team and a short wait time. Come visit our team at Lithia Hyundai of Reno again soon!

Helpful
April 15, 2024

We got a great buy on the car we wanted with great financing. Salesman Chris Clark was able to explain all the features of the car. More

by MFHCDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with Chris and our team at Lithia Hyundai of Reno! It's great that we could help you find the car you wanted. Enjoy your new ride!

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