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Lithia Hyundai of Reno

Reno, NV

4.3
4,037 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,037 reviews

July 09, 2025

Nice and easy No, I'm done Well, I don't care for the text survey, but I did like the dealership and the people More

by LMCCALL57
Recommend Dealer
Yes
Employees Worked With
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Clunie
Jul 09, 2025 -

Lithia Hyundai of Reno responded

We appreciate your feedback! Thank you for choosing Lithia Hyundai of Reno and for highlighting the great work of our team. Have a wonderful day!

July 09, 2025

They were very tuned into what I was looking for and my concerns. Josh was very thorough in discussing new technology and even set up computer before my exit. More

by CAROLEEDMARK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Motor replaced for recall. Multiple Parts were damaged during the motor swap. When my wife and I let Lance know what happened we were told we had to pay to have parts fixed if More

by MELISSAMARSH26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Lithia Hyundai of Reno responded

Melissa, I'm sorry to hear about your experience with the motor replacement. We strive for respectful communication and quality service, so this feedback is concerning. Please reach out if you'd like to discuss further or need assistance moving forward. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

July 03, 2025

Great people, very kind, wanted to find you the best deal which is great. Overall great place to buy a vehicle. More

by MORGANWELLS20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Lithia Hyundai of Reno responded

Hi Morgan - Thank you for your glowing review of Lithia Hyundai of Reno! We appreciate your business and we hope to work with you again in the future.

July 02, 2025

I have a problem with my air conditioner. I live almost an hour away from the dealership and so far it has taken three trips to the dealership and it is not fixed. In the meantime my car has More

by SWILHELMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names.
July 02, 2025

Lithia Service made my experience easy & effortless. Jeremy in service & team were fantastic to work with. Keep up the great work. More

by william.lassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Lithia Hyundai of Reno responded

William, we're delighted to hear that Jeremy and the Lithia Hyundai of Reno team made your experience smooth and enjoyable. Thank you for sharing your positive feedback!

June 29, 2025

Salespeople very friendly and helpful. They were able to get me exactly what I wanted. I felt management was unwilling to work with you and that I was viewed more as just a number than a p More

by B_FUSANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Paganini
Jul 01, 2025 -

Lithia Hyundai of Reno responded

It's great to hear that our sales team was friendly and helpful in finding what you wanted. However, I'm sorry to learn about your experience with management and the slow service. We strive for a more personalized approach and efficient service, so I appreciate this feedback as it helps us improve. If you'd like to discuss further or have any questions, please feel free to reach out anytime. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

June 28, 2025

Form the beginning of the process through the end they were all so friendly and helpful working with me and ensured I was comfortable with all the pricing and payments . I would highly recommend this deal More

by TOLBERT1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Lithia Hyundai of Reno responded

Tolbert1987, we're delighted to hear that you had such a positive experience with our team at Lithia Hyundai of Reno. Thank you for recommending us and sharing your feedback!

June 27, 2025

Good customer service enjoy work whit people working there clean area friendly I love lithia Hyundai thank you guys. More

by ISAACDOMINGUEZ12
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Lithia Hyundai of Reno responded

Isaac, we're delighted to hear you enjoyed the service and atmosphere at Lithia Hyundai of Reno! Thanks for sharing your experience with us.

June 25, 2025

The best in Reno for service. Always helpful and respectful. Works with my schedule.keep up the good work. More

by Csroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Lithia Hyundai of Reno responded

Csroberts, thank you for the wonderful feedback! We're delighted to hear that our team at Lithia Hyundai of Reno has been accommodating and respectful. We look forward to continuing to serve you in the future!

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