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Lithia Nissan of Ames

Ames, IA

Overview
Reviews
4.5
758 Reviews
Call Dealership (515) 817-1715
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2901 S Duff Ave

Ames, IA

50010

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Showing 758 reviews

March 12, 2023

The work was done on time and the service advisor answered several questions that I had. The service advisor communicated effectively. More

by Rick W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Ose
Report | Print
Mar 13, 2023 -

Lithia Nissan of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Rick, and we look forward to working with you again.

Helpful
March 08, 2023

I always feel welcome, safe, and well taken care of. They explain everything done and everything they recommend doing and why. I always come away understanding my vehicles condition. More

by wickedpopular
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ballard
Report | Print
Mar 08, 2023 -

Lithia Nissan of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
March 07, 2023

Es el mejor que he visitado en 12 años que he visto en Estados Unidos de América Máxima calidad en la atención Máxima calidad en el servicio More

by Amin Escuredo Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEPARTAMENTO DE MECÁNICOS
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Mar 07, 2023 -

Lithia Nissan of Ames responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 07, 2023

William was great and responsive to my needs of finding a vehicle. I gave him my wish list and he provided. The financial guy .. Aaron.. was rude and cocky and treated me as if I was a bum looking for a han More

by Tina2overton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
William, Aaron
Report | Print
Mar 11, 2023 -

Lithia Nissan of Ames responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
March 02, 2023

Josh is so helpful and knowledgeable. They get things done in a timely manner and go out of their way to make sure things are done right More

by MANGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Searcy, Josh Smith
Report | Print
Mar 03, 2023 -

Lithia Nissan of Ames responded

Thank you for taking the time to share your feedback with us. Josh and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 01, 2023

Great experience. Got us in the car we wanted with no issues at all. Thanks Eric More

by shawnmelvin81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Fritz
Report | Print
Mar 02, 2023 -

Lithia Nissan of Ames responded

Thank you for taking the time to share your feedback with us, Shawn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 01, 2023

I always have a good service experience here. They do a thorough job checking my vehicle without any pressure. I always feel respected. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hill, Jeff Searcy, Christopher Gibson, Daniel Jenkins-Moore, John Pulver, Jonathan Ballard, Kyle Clark, Tracy Miller, Josh Smith
Report | Print
Mar 02, 2023 -

Lithia Nissan of Ames responded

Thank you, Kathy! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Nissan of Ames!

Helpful
February 25, 2023

Very pleasant to deal with, and very courteous. Thay gave us an estimate for new tires and very well explained. More

by Rustycrouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Smith
Report | Print
Feb 27, 2023 -

Lithia Nissan of Ames responded

Thank you for choosing Lithia Nissan of Ames. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
February 24, 2023

Zach does an excellent job of coordinating service, parts and logistics. A truly enjoyable customer experience! I highly recommend. More

by NICOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Ose
Report | Print
Feb 27, 2023 -

Lithia Nissan of Ames responded

Thank you again for choosing Lithia Nissan of Ames, we look forward to having you as one of our valued customers for many more years to come!

Helpful
February 20, 2023

Everyone was super friendly, helpful and knowledgeable when I brought my car in to be serviced. They were very thorough in communicating what was going on and making sure I had all the information I neede More

by kass
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zac Ose
Report | Print
Feb 20, 2023 -

Lithia Nissan of Ames responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Nissan of Ames!

Helpful
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