Lithia Reno Subaru

Buyer beware, I am out $430.00 from Lithia Reno Subaru . Recently I purchased a 2020 Subaru Forester from Lithia Reno Subaru. I also purchased a couple of accessories for the Subaru Forester at Lithia Reno . Recently I purchased a 2020 Subaru Forester from Lithia Reno Subaru. I also purchased a couple of accessories for the Subaru Forester at Lithia Reno Subaru and scheduled a day to have the accessories installed. One of the accessories, the Subaru Forester cargo separator was not at all what I had expected after seeing it installed. I asked that the cargo separator be removed and a refund credited to my account. Several months later and long story short, Lithia Reno Subaru will not accept the return of the cargo separator for a refund. Lithia Reno Subaru offered a onetime 30% discount on the next service needed on the 2020 Subaru Forester. This discount cannot come close to the $430.00 I spent on the cargo separator and installation cost. This experience has made me a very dissatisfied customer. Amazon has the same OEM cargo separator for the 2020 Subaru Forester on their website. Amazon and their resellers usually have a great return policy. I was unaware that Lithia Reno Subaru would not accept the return of an item if a customer was not 100% satisfied. More

Not posiitive 1, Call from Lithia saying I owe $500 deductible from a previous repair. Told him I was not about to pay that. That it was their responsibility to 1, Call from Lithia saying I owe $500 deductible from a previous repair. Told him I was not about to pay that. That it was their responsibility to collect from the insurance, Farm Mutual. Went back and forth; left it as I was not going to pay as t was not my responsibility. My insurance is State Farm. I was upset and angry. 2. When the repair was done (above) there was another problem under the car that wasn't checked. Had to take it back in to be fixed. 3. Passenger mirror broken. Lithia replaced with wrong mirror, and I need to eventually take it back in for replacement., Replaced with a lower grade mirror that did not match the driver side mirror. 4. My sunroof shattered because of a chip made from a gravel truck. The car then exposed to -3 degrees and up to 37 degrees on top of Pine Creek Pass, Idaho. Called Lithia at least six times and left message for person: 3 times one day, 2 times the next, 1 time next. Never returned my call. Gave up, and used Sunroof Express. 5. I've bought 2 cars from Lithia: a 2013 subaru legacy that was supposed to have all the safety features--and did not. Salesman error. Tried to make up for it with other offers, but would not replace as I had driven it brand new to Idaho (that was when I discovered we did not have safety featueres--blind spot and ability to slow down on its own when approaching other cars. 6. Bought a second 2017 subaru legacy, with safety features. Given Lithia a lot of business over the years Then bought a 2017 subaru. I have 3. More

The dealership is clean and pleasant. The dealership was clean and pleasant. I was treated respectfully and my car was finished in a short amount of time. My service representative was gre The dealership was clean and pleasant. I was treated respectfully and my car was finished in a short amount of time. My service representative was great. More

Oil change I came in for a basic oil change. It was a weekday morning so it was not very busy. I left my car and walked over to Lillys for breakfast as I was n I came in for a basic oil change. It was a weekday morning so it was not very busy. I left my car and walked over to Lillys for breakfast as I was not in a rush. I don't remember the service mans name? I did get a voice mall message while at breakfast to let me know that I needed a cabin Filter? I called back and left a message to go ahead and change the filter. He quoted the price of $100.00 for the part and labor, what I expected was a $75 oil change and it turned into a $200.00 visit. When I returned to the service center the work had not been down on the filter. I told the service man that I had left a message to go ahead and do the work. I guess he didn't retrieve it? He said that it would take just a few minutes to change the filter. My aunt was with me so we went to the lounge and sat at one of the tables. the service rep , came back twice to talk to a customer behind us on a small sofa. She had apparently bought a new car and hew as spending a lot of time with her discussing the options etc. We were there for at least 30 minutes and the service man finally came back and told me he didn't see us??? he never acknowledged me when i was sitting right in front of the other customer.? All he had to do was call out my name? Very poor service in my opinion, this was my third request for a review here you go! More

Why I would buy again at this dealership.. I have been treated great from the day of sale.. Even the Store manager ( Randy ) came out to meet me.. Then the Salesman was great and even follow I have been treated great from the day of sale.. Even the Store manager ( Randy ) came out to meet me.. Then the Salesman was great and even followed up with me.. Now the Service Department been very helpful, I'm very greatful for all the help they gave me.. When I bought my car, I was selling cars at another dealer ship.. That's how much I liked my Outback.. More

Awesome - very easy Very good customer service. Excellent sales personnel. Finance person was very creditable. Everyone made my experience smooth. I would recommend Very good customer service. Excellent sales personnel. Finance person was very creditable. Everyone made my experience smooth. I would recommend Lithia Reno Subaru to anyone. More

German of Lithia Reno Subaru was great! He was helpful, easy to work with and gave us a great deal. and because of him, we are recommending him to our family and friends. A++ job!!!!!! easy to work with and gave us a great deal. and because of him, we are recommending him to our family and friends. A++ job!!!!!! More

Just bought an 2020 ascent today . Michael our sales rep was friendly, helpful and gave us a great deal couldn't of asked for anything more . I'm giving Michael 5 stars , great guy . was friendly, helpful and gave us a great deal couldn't of asked for anything more . I'm giving Michael 5 stars , great guy . More

Babul our sales rep was amazing, we have had nothing but pleasant experience with him. SUBARU goes above and beyond to make sure their customers are satisfied and that they get the best price that’s right f pleasant experience with him. SUBARU goes above and beyond to make sure their customers are satisfied and that they get the best price that’s right for them. More

My first Subaru. Very satisfied with my purchase, will be coming back for my next new car and I would recommend to my friends and family! coming back for my next new car and I would recommend to my friends and family! More