Lithia Reno Subaru

bait and switch Hopes to buy a great first car, our fultimr vehicle is a RV so decided to get stick shift to tow. Happened into this place asked sales person for year Hopes to buy a great first car, our fultimr vehicle is a RV so decided to get stick shift to tow. Happened into this place asked sales person for year style , brief wait and directed to 2 cars ,sales person at first wouldn't haggle, saw car,drove car sales person insulted us by way of assuming we could not afford car . Reapproched manager over the phone and talked like he was aware of car and would take fixed amount and would we be coming down later, we aggerrd yes with cash and showed second time ,car parked in front of window and game of not finding in computer the car we drove. Well with much remorse further humillitation endured by stalling dealership practices,, was used trade in ,lots of miles in wear and tear not really justifying price asked. These cars are not any different than any other you still have to maintain usefulness and insurance adds up. We saw large inventory and sure these people want to hang on to all not to re-enter world but to prise like Tiffany. More

Bad Experience I went in to Lithia, to buy a new car, my experience with the internet sales team wasn’t that great. Before I went down to Lithia, I went on the Lith I went in to Lithia, to buy a new car, my experience with the internet sales team wasn’t that great. Before I went down to Lithia, I went on the Lithia website to see what my trade in was worth, I gave my trade a good condition which was about $7000.00. When I Findlay chose a car and agreed on a price, they made me feel that I was getting a discount on the new car. When the sales person came back from the sales office” the guy that makes the deals” with the paperwork, it showed only $4000.00 for my trade, I told them that on your website the traed in value on my car is $7000.00 and that’s what I want, they then said,” well if we give you $7000.00 for your car then we won’t discount are car:, who talks like that. So long story short, I “had” to pay sticker for the car, what a bad experience, I will never buy another car their. They need to stop taking advantage of people and learn better customer service; the most impotent thing is NOT the bottom line. The most important thing is making sure that the customer is completely satisfied with the deal, and they should not have the sales person's boss come into the room to try talking you into the deal. The negotiation possess was so bad and game-playing, I will NEVER buy from them again More

Lithia Reno Subaru--Great Experience We are very please with our experience at Lithia Reno Subaru and our sales and finance staff. We would consider buying another car again in the futur We are very please with our experience at Lithia Reno Subaru and our sales and finance staff. We would consider buying another car again in the future. More

great experience My experience was wonderful! The customer service was outstanding. Misty was very helpful and welcoming. The only downside was the selection wasn't as My experience was wonderful! The customer service was outstanding. Misty was very helpful and welcoming. The only downside was the selection wasn't as big as I had hoped but I ended finding a car that worked for me. I would recommend Misty to anyone. More

Fast service with a smile If you want fast service, this is the place I always bring my Subaru for oil & filter change . You will be happy with a smile. If you want fast service, this is the place I always bring my Subaru for oil & filter change . You will be happy with a smile. More

It exceeded my expectations The salesman knew everything about my car, showed me all the features and got me a good deal and nice financing. Had mixed emotions at first but not a The salesman knew everything about my car, showed me all the features and got me a good deal and nice financing. Had mixed emotions at first but not after meeting with Dylan. More

DYLAN JUROSOVICH and SAUL made the difference ..When I decided on the Subaru Outback, I used Truecar.com to build the model I wanted and Truecar.com connected me to its sales representative, DYLAN ..When I decided on the Subaru Outback, I used Truecar.com to build the model I wanted and Truecar.com connected me to its sales representative, DYLAN JUROSOVICH. DYLAN was very personable as he patiently answered all my questions, and validated the pricing I received from Truecar.com with a direct, no game-playing approach, which I found trust-worthy. Another sales associate, SAUL, was very friendly, and helped me test drive the Outback with the Eyesight package. DYLAN AND SAUL made the difference for me and after working with them, I decided to make a new vehicle purchase. More

Great People Friendly Faces! Good Product, Ken Alexander has been a positive change to Service the department, Will see You Guys in 5 months or sooner for a Free Friendly Faces! Good Product, Ken Alexander has been a positive change to Service the department, Will see You Guys in 5 months or sooner for a Free Car Wash. More

car buying was easy I have always been pleased in the way I have been treated when looking or buying a new car Michael Lien was very helpful when my wife wanted to look a I have always been pleased in the way I have been treated when looking or buying a new car Michael Lien was very helpful when my wife wanted to look at the new emprezza he was so helpful that my wife bought the car We have bought 4 cars at your dealership More

Joe is amazing Joe helped me out while I was looking for a new car. He never rushed me into anything and gave me other options to vehicles similar to my interest. He Joe helped me out while I was looking for a new car. He never rushed me into anything and gave me other options to vehicles similar to my interest. He helped me find my perfect car and kept in touch to see if I needed anything else after the purchase. He made it clear that I could always give him a call if I had any questions on the car. Thanks Joe and other staff that helped me too. More