Lithia Reno Subaru

Having never purchased a new vehicle before, we were a little nervous, but Matt worked with us to find the right car that would fit our needs and our budget. He also worked very hard to get the payment d little nervous, but Matt worked with us to find the right car that would fit our needs and our budget. He also worked very hard to get the payment down to where we needed it to be. We did not at any time feel pressured into buying, even after he spent a couple of hours with us, we still felt we had the freedom to walk away. Fortunately, we did not have to leave without a new car though, thanks to Matt's "can do" attitude. Would definitely recommend this dealership, especially to first time buyers. More

Jesse was very knowledgeable and friendly. The whole process of buying a new car was the most pleasant one for me. I will recommend Lithia Reno Subaru to my friends. process of buying a new car was the most pleasant one for me. I will recommend Lithia Reno Subaru to my friends. More

Lithia exceeded any and all expectations we had and the sales and service team was top notch. Everyone we worked with was professional, knowledgable and friendly which made the car buying process seamless sales and service team was top notch. Everyone we worked with was professional, knowledgable and friendly which made the car buying process seamless and enjoyable. When we first called to inquire about a car, Rich was very helpful in answering our questions and setting up an appointment with us. When we arrived at the dealership, we were immediately greeted by Paul who put us in the hands of Cynthia who was an absolutely fantastic sales associate. She went above and beyond what we could have expected to get us the car we wanted, including a 4 -5 hour round trip drive to pick up the car. She was able to answer any question we had or put us in the hands of someone who could. Her knowledge of cars in general was quite impressive as was the information she was able to provide us with regarding warranties, financing, and DMV related questions. We could not have asked for a better sales person. The finance/loan portion of the car buying process was also a good experience thanks to Jonathan who was also a pleasure to work with. The general manager, Randy, went out of his way to introduce himself and make sure we were satisfied with everything that was taking place. Buying a car from Lithia was a great experience and we would highly recommend the team we worked and will definitely do business with them again in the future. Thanks Lithia! More

Jesse was amazing. If every sales experience was this way there would be no stereo type of the cheesy car salesmen. Jesse's customer service, ease of contact, and effort to stream line my car buying process there would be no stereo type of the cheesy car salesmen. Jesse's customer service, ease of contact, and effort to stream line my car buying process from inquiry to test drive to making the deal to signing the paper work and driving away made my step-dad who is an anti buy from the dealership guy say wow! If I decide to trade in after my lease is up, I'll definitely be looking to talk to Jesse! More

Bought my first Subaru Outback in 2002 from you. Happy with sale, happy with the service. Especially happy with the car. Have driven the car for almost 11 years, trouble free, throught all kinds of weathe with sale, happy with the service. Especially happy with the car. Have driven the car for almost 11 years, trouble free, throught all kinds of weather and all kinds of conditions. Would not own anothr brand! This current purchase started throught the internet with Paul. We exchanged a number of emails, all pleasant, all helpful. This went on for a couple of months, until we finally decided to go to the agency and actually take a look and go for a drive. We were originally looking at a 2014 Forester, but once we saw the 2013 Outback, we changed our minds and decided to go outback. We were treated very well. Most of our dealings were with Jesse, very nice helpful young man, no pressure, no BS. We saw the car, we drove the car, we liked the car......we bought the car. At our age this will probably be our last car. But if we were around to by another it would be a Reno Subaru. I'm sure we will continue to get great service at your service department as we have in the past. More

Fatima Lucha was a pleasure to work with. She's knowledgable, experienced, straightforward and professional. I enjoyed working with her directly without being double teamed or handed off to a close knowledgable, experienced, straightforward and professional. I enjoyed working with her directly without being double teamed or handed off to a closer. I had been shopping other dealerships for a week and felt pretty beat up. She made purchasing my new car smooth and comfortable. If you're shopping at this dealership, I recommend you ask for Fatima even before you start kicking the tires. - Mark More

Jesse did a great job in keeping me informed when my car showed up, even when there were delays due to a holiday. I love Subaru as a brand and would definitely buy again. Thank you! showed up, even when there were delays due to a holiday. I love Subaru as a brand and would definitely buy again. Thank you! More

It was the best experience we have ever had out of all the vehicles we have purchased. Jesse was a pleasure to work with. We have had our Forester several weeks now and couldn't be happier with the choice the vehicles we have purchased. Jesse was a pleasure to work with. We have had our Forester several weeks now and couldn't be happier with the choice we made. This is one amazing vehicle! More

Jesse was professional and knowledgeable. He actually made the care buying service enjoyable. I liked the fact that I only dealt with him and the finance person, Cosmin Covaciu, who also was great to wo made the care buying service enjoyable. I liked the fact that I only dealt with him and the finance person, Cosmin Covaciu, who also was great to work with. I would highly recommend Jessie and Lithia Subaru. More

My husband and I were looking at trading our car that our family had outgrown for something more fitting of our family and after several weeks of looking and being strong armed by sales folks and bombarded w family had outgrown for something more fitting of our family and after several weeks of looking and being strong armed by sales folks and bombarded with phone calls while we were trying to decide what we really liked best and even being treated very badly by one area dealership we had sort of decided that we would just keep the car we had and look again some at a later date. I happened to be looking at Lithia Reno Subaru's website because they had a used Jeep that matched what we were looking for. It turned out that the vehicle was sold but I was still looking at their inventory. I found a pre-owned Subaru Legacy in their inventory that was essentially new 2013 with 274 miles so I sent an inquiry on that car. I received an email back from Paul Bushnell asking me to give him a call which I dreaded I had been called so many times by dealerships that I didn't want to have my phone number with another. I called and I am very glad that I did, Paul was the beginning of the best experience we have ever had buying a car. After a couple phone calls and emails back and forth with Paul we had a $$$ amount that we were pre approved. Due to schedule conflicts for us we were not able to work with Paul when we went to the dealership but he had told me to see Jesse Watkins when we came in. We got there at about 7pm and Jesse was better than I expected rather than trying to hurry us along and get to go home he was showing us what we could choose from got us on a test drive allowing me to drive the car not making me stay on city streets on some arranged route. We liked the car we drove so we wanted to talk numbers. There was no getting the numbers we had, go talk to some faceless person behind closed office doors come back with what they want, rinse and repeat. We told Jesse about what we had where we wanted to be for a payment about our trade in the small problem with the trade in we had not registered it for the year yet because we had been looking for another car so we had not done that yet. That is when we were introduced to Dustin Snider, they worked it out so we could get our trade to the dealership we just had the task left of the contracts. By the time we left the dealership that night with our new car it was 10:30 pm and NEVER once in that time did anyone that we were working with seem like hurry up already I want to go home just come back tomorrow earlier so we can do this deal because it was after 8:00 and we are closed. We signed our paperwork and the time was taken to explain all of it not just skim over the highlights and move on to the next piece of paper that you have to sign. The next morning we had to go into the dealership because in the daylight we had noticed a scrape in the paint on the hood like there was a hose or something slid across the hood. When we went in they took the car right in buffed the blemish out and sent us on our way no fuss no muss. All that was left was the final word on our financing which was very quick to be finished up. Past experience it takes weeks to know about weather it is your car and then usually a new contract because something changes, not in this case they told us what the interest rate, payment, contract length & all that when we signed on the dotted line and nothing changed nor did the financing take weeks it was only days. I know we will not need another new car for several years but when we do Lithia Reno Subaru has earned my business again and again. I will also tell any of my friends and family in the market for a new or preowned car to go there first. You will never look at car buying the same after the treatment you receive from the folks at Lithia Reno Subaru. More