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Lithia Subaru of Fresno - Service Center

Fresno, CA

4.9
591 Reviews

591 Reviews of Lithia Subaru of Fresno - Service Center

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April 19, 2019

Always going above and beyond I've owned a Forester and Legacy when my car is worked on, I have always been treated respectfully and with courtesy. The service is always exception More

by Happy Subaru owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jepson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Perez
Apr 22, 2019 -

Lithia Subaru of Fresno responded

Thank you for taking the time to share your recent experience with us. We look forward to seeing you in for your next service needs. Please let us know if you need anything else.

April 13, 2019

Relaxed during wait.. Relaxed while waiting for Forester servicing. Thorough explanation of what was done. Courteous and friendly service rep. We will return for future se More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Lithia Subaru of Fresno responded

Richard, thank you for your feedback. We appreciate your business and look forward to seeing you in for your future service needs. Please let us know if there is anything else we can do for you. Have a fantastic day!

April 06, 2019

Our first visit. Our first visit to the Subaru service was pleasant. The service people that waited on us were thoughtful, caring, and patience. Since my wife and I More

by Armida66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Sanchez, Toua Lee, Derek Pendleton
Apr 09, 2019 -

Lithia Subaru of Fresno responded

Thank you for taking the time to share your recent experience with us. We appreciate your business and look forward to seeing you in for your future service needs. Thanks again.

March 28, 2019

Replacement of Window Jacob is great to work with. Always polite and courteous. The new window looks good, no more bubbles. All the staff are friendly and helpful. More

by DCB22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Lithia Subaru of Fresno responded

We appreciate you business. We will pass this along to Jacob. Thank for taking the time to leave us feedback. We hope you have a great day.

March 24, 2019

Long wait for appt oil change We had to wait longer for our oil change appointment then what was told. Also we saw our car was parked on the side, but it still took a while for the More

by SharkyCars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2019 -

Lithia Subaru of Fresno responded

Thank you for the feedback. We strive to get customers in and out in a timely manner, as we know your time is valuable. Sorry that your wait was a bit longer thank usual. Please let us know if there is anything we can do for you.

March 24, 2019

18000 mile check Quick in and out. Timely drop iff and pickup. Missed seeing Rudy. Hope he feels better soon. Doughnuts and coffee hut the spot. Great experience More

by ped
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham
Apr 02, 2019 -

Lithia Subaru of Fresno responded

Thanks for sharing your recent experience with us. We will be sure to pass along your concerns to Rudy. We too hope he is back soon. Please let us know if there is anything else we can do for you. Thanks again.

March 22, 2019

Great Very friendly, professional and polite. Everyone there was great. It is so nice to go to a business where they make you feel like you are very importa More

by karen54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham in service
Mar 27, 2019 -

Lithia Subaru of Fresno responded

Thank you for the feedback. We will pass your kind words along to Abraham. We appreciate you business and look forward to seeing you in for your service needs.

March 13, 2019

Efficient, clear. Good service is very rare. The staff is friendly and informative. I felt very comfortable. I received valuable and good information, both regarding se More

by jp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Stettler, Antranig Broudian, Joel Wood
Mar 15, 2019 -

Lithia Subaru of Fresno responded

Thank you JP for leaving us feedback about your recent visit with us. We appreciate your business and know that you can always count on our staff being here eager to assist you. Thanks again.

March 07, 2019

Excellent service Representative Mike was great. He was very courteous and did an excellent job on keeping me up to date with my repairs and maintenance. With that kind of service I w More

by Subie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Demera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2019 -

Lithia Subaru of Fresno responded

Thank you for leaving us feedback. We will be sure to pass this along to Mike. We appreciate your business and look forward to seeing you on your next service need. Thanks again.

March 05, 2019

Transmission replacement I would like to thank Jacob so very much for his exceptional and professional customer service! He went out of his way to communicate with the insuran More

by Shephard, Kim123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2019 -

Lithia Subaru of Fresno responded

Thank you for your kind words, we will be sure that Jacob sees this post. We appreciate you taking the time to share this with us. Please reach out if there is anything else we can do for you. We look forward to seeing you on your next visit.

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